Station Accessibility Guide
Accessible travel policy February 2021
Station Accessibility
This guide provides accessibility information for all stations that Caledonian Sleeper trains may call at. Each station is given a step-free access category which is explained in the key below:
Aberdeen - Abellio ScotRail
| Step-free access | Yes |
| Induction loop | Yes |
| Step-free category | A |
| Visual and audio announcements | Aberdeen station has visual and audio announcements |
| Standard Toilets | Yes. Open during ticket office opening hours |
| Seating | Yes |
| Accessible Toilets | Yes. Open during ticket office opening hours |
| Shelter | Yes - heated |
| Number of ticket machines | 4 |
| Accessible ticket machines | Yes |
| Accessible ticket counters | Yes |
| Catering | Yes. Cafe. WH Smith and Bar. |
| Wheelchair availability | Yes |
| Disabled parking | 16 spaces |
| Caledonian Sleeper Information Point | Yes |
| Help Point | There is a help point at this station |
| Ticket office opening hours | Monday to Friday: 6.15am to 9.30pm |
| Station Staff (other than ticket office staff) | Monday to Saturday: 5:00am to 12.30am midnight |
| Passenger assistance meeting point | At automatic tickets |
| Accessibility information | Accessible to all platforms |
Arbroath - Abellio ScotRail
| Step-free access | Yes |
| Induction loop | Yes |
| Step-free category | A |
| Visual and audio announcements | Yes. Both visual and audio announcements |
| Standard Toilets | Yes |
| Seating | Yes |
| Accessible Toilets | Radar Key toilets available |
| Shelter | Yes |
| Number of ticket machines | 1 |
| Accessible ticket machines | Yes |
| Accessible ticket counters | Yes |
| Catering | Yes. Mobile coffee van |
| Wheelchair availability | Yes |
| Disabled parking | 3 spaces |
| Caledonian Sleeper Information Point | Yes |
| Help Point | There is a help point at this station |
| Ticket office opening hours | Monday to Saturday: 7am to 7.30pm |
| Station Staff (other than ticket office staff) | Monday to Sunday: 6.15am to 11pm |
| Passenger assistance meeting point | Ticket office when open and on platform when staff are not available |
| Accessibility information | Accessible to all platforms |
Ardlui - Abellio ScotRail
| Step-free access | Yes |
| Induction loop | Yes |
| Step-free category | C |
| Visual and audio announcements | This station has visual screens only and no audio announcements |
| Standard Toilets | No |
| Seating | Yes |
| Accessible Toilets | No |
| Shelter | Yes - not heated |
| Number of ticket machines | 0 |
| Accessible ticket machines | No |
| Accessible ticket counters | No |
| Catering | No |
| Wheelchair availability | No |
| Disabled parking | No |
| Caledonian Sleeper Information Point | Yes |
| Help Point | There is a help point at this station |
| Ticket office opening hours | Unstaffed |
| Station Staff (other than ticket office staff) | Unstaffed |
| Passenger assistance meeting point | On platform |
| Accessibility information | Stairs to the island platform but step-free access elsewhere |
Arrochar and Tarbet - Abellio ScotRail
| Step-free access | No |
| Induction loop | Yes |
| Step-free category | C |
| Visual and audio announcements | This station has no audio and visual announcements |
| Standard Toilets | No toilets available |
| Seating | Yes |
| Accessible Toilets | No |
| Shelter | Yes - not heated |
| Number of ticket machines | There are no ticket machines at Arrochar and Tarbet station |
| Accessible ticket machines | No |
| Accessible ticket counters | No |
| Catering | No |
| Wheelchair availability | No |
| Disabled parking | No |
| Caledonian Sleeper Information Point | Yes |
| Help Point | There is a help point at this station |
| Ticket office opening hours | Unstaffed |
| Station Staff (other than ticket office staff) | Unstaffed |
| Passenger assistance meeting point | On platform |
| Accessibility information | No step-free access to island platform |
Aviemore - Abellio ScotRail
| Step-free access | Yes |
| Induction loop | Yes |
| Step-free category | B2 |
| Visual and audio announcements | This station has visual and audio announcements |
| Standard Toilets | Yes. Open during ticket office hours |
| Seating | Yes |
| Accessible Toilets | Yes. Open during ticket office hours |
| Shelter | No |
| Number of ticket machines | 1 |
| Accessible ticket machines | Yes |
| Accessible ticket counters | Yes |
| Catering | Yes. Cafe and restaurant |
| Wheelchair availability | No |
| Disabled parking | No |
| Caledonian Sleeper Information Point | No |
| Help Point | There is a help point at this station |
| Ticket office opening hours | Monday to Friday: 7.30am to 9.25pm |
| Station Staff (other than ticket office staff) | No |
| Passenger assistance meeting point | On platform |
| Accessibility information | Level to platform 1 (to Inverness). Connecting footbridge with stairs to platform 2 (to Perth) or step-free route via level crossing using the Strathspey Railway entrance at south end of platform |
Blair Atholl - Abellio ScotRail
| Step-free access | Limited stepfree access |
| Induction loop | Yes |
| Step-free category | B2 |
| Visual and audio announcements | This station has visual and audio announcements |
| Standard Toilets | No toilets available |
| Seating | Yes |
| Accessible Toilets | No |
| Shelter | Yes - not heated |
| Number of ticket machines | 0 |
| Accessible ticket machines | No |
| Accessible ticket counters | No |
| Catering | No |
| Wheelchair availability | No |
| Disabled parking | No |
| Caledonian Sleeper Information Point | Yes |
| Help Point | There is a help point at this station |
| Ticket office opening hours | Unstaffed |
| Station Staff (other than ticket office staff) | Unstaffed |
| Passenger assistance meeting point | On platform |
| Accessibility information | Level to platform 1. Connecting footbridge with stairs to platform 2 or step-free route via level crossing and separate ramped entrance to platform 2 at south end of platform. Step-free route between platforms via street exceeds 400m |
Bridge of Orchy - Abellio ScotRail
| Step-free access | No |
| Induction loop | Yes |
| Step-free category | C |
| Visual and audio announcements | This station has visual screens only and no audio announcements |
| Standard Toilets | No |
| Seating | Yes |
| Accessible Toilets | No |
| Shelter | Yes |
| Number of ticket machines | 0 |
| Accessible ticket machines | No |
| Accessible ticket counters | No |
| Catering | No |
| Wheelchair availability | No |
| Disabled parking | No |
| Caledonian Sleeper Information Point | No |
| Help Point | There is a help point at this station |
| Ticket office opening hours | Unstaffed |
| Station Staff (other than ticket office staff) | Unstaffed |
| Passenger assistance meeting point | On platform |
| Accessibility information | No step-free access. Stairs to island platform |
Carlisle - Avanti West Coast
| Step-free access | Yes |
| Induction loop | Yes |
| Step-free category | A |
| Visual and audio announcements | Yes. Both visual and audio announcements |
| Standard Toilets | Yes, open 24 hours |
| Seating | Yes |
| Accessible Toilets | Radar key toilets available and Changing Places toilet |
| Shelter | Yes |
| Number of ticket machines | 12 |
| Accessible ticket machines | Yes |
| Accessible ticket counters | Yes |
| Catering | Yes, coffee shop and cafe |
| Wheelchair availability | Yes |
| Disabled parking | 14 Spaces |
| Caledonian Sleeper Information Point | No |
| Help Point | Yes |
| Ticket office opening hours | Monday to Saturday: 5:00am to 8:00pm |
| Station Staff (other than ticket office staff) | Yes, 24 hours |
| Passenger assistance meeting point | Information kiosk within the booking hall |
| Accessibility information | Step-free access to all platforms via the subway using the lifts provided |
Carnoustie - Abellio ScotRail
| Step-free access | Yes |
| Induction loop | Yes |
| Step-free category | B1 |
| Visual and audio announcements | This station has visual and audio announcements |
| Standard Toilets | No toilets available |
| Seating | Yes |
| Accessible Toilets | No |
| Shelter | Yes |
| Number of ticket machines | 1 |
| Accessible ticket machines | Yes |
| Accessible ticket counters | No |
| Catering | No |
| Wheelchair availability | No |
| Disabled parking | 2 spaces |
| Caledonian Sleeper Information Point | Yes |
| Help Point | There is a help point at this station |
| Ticket office opening hours | Unstaffed |
| Station Staff (other than ticket office staff) | Unstaffed |
| Passenger assistance meeting point | On platform |
| Accessibility information | Ramps to both platforms. Connecting footbridge with stairs between platforms or level crossing available |
Carrbridge - Abellio ScotRail
| Step-free access | Step-free to platform 2 only |
| Induction loop | Yes |
| Step-free category | B3 |
| Visual and audio announcements | This station has visual and audio announcements |
| Standard Toilets | No toilets available |
| Seating | Yes |
| Accessible Toilets | No |
| Shelter | Yes - not heated |
| Number of ticket machines | 0 |
| Accessible ticket machines | No |
| Accessible ticket counters | No |
| Catering | No |
| Wheelchair availability | No |
| Disabled parking | No |
| Caledonian Sleeper Information Point | No |
| Help Point | There is a help point at this station |
| Ticket office opening hours | Unstaffed |
| Station Staff (other than ticket office staff) | Unstaffed |
| Passenger assistance meeting point | On platform |
| Accessibility information | Step-free access to platform 2. No step-free access to platform 1 because the route to platform 1 is via a footbridge with steps |
Carstairs - Abellio ScotRail
| Step-free access | No |
| Induction loop | Yes |
| Step-free category | C |
| Visual and audio announcements | This station has visual and audio announcements |
| Standard Toilets | Standard toilets that are not wheelchair accessible. Open during ticket office opening |
| Seating | Yes |
| Accessible Toilets | No |
| Shelter | Yes - not heated |
| Number of ticket machines | No |
| Accessible ticket machines | No |
| Accessible ticket counters | No |
| Catering | No |
| Wheelchair availability | No |
| Disabled parking | No |
| Caledonian Sleeper Information Point | Yes |
| Help Point | There is a help point at this station |
| Ticket office opening hours | Monday to Saturday: 7.20am to 2.24pm Sunday: Closed |
| Station Staff (other than ticket office staff) | No |
| Passenger assistance meeting point | On platform |
| Accessibility information | No step-free access down to island platform due to stairs |
Corrour - Abellio ScotRail
| Step-free access | No |
| Induction loop | Yes |
| Step-free category | B |
| Visual and audio announcements | This station has visual screens only and no audio announcements |
| Standard Toilets | No toilets available |
| Seating | Yes |
| Accessible Toilets | No |
| Shelter | Yes - not heated |
| Number of ticket machines | No |
| Accessible ticket machines | No |
| Accessible ticket counters | No |
| Catering | No |
| Wheelchair availability | No |
| Disabled parking | No |
| Caledonian Sleeper Information Point | Yes |
| Help Point | There is a help point at this station |
| Ticket office opening hours | Unstaffed |
| Station Staff (other than ticket office staff) | Unstaffed |
| Passenger assistance meeting point | On platform |
| Accessibility information | Step-free access although there is a rough path to the island platform |
Crewe - Avanti West Coast
| Step-free access | Yes |
| Induction loop | Yes |
| Step-free category | A |
| Visual and audio announcements | This station station has both audio and visual announcements |
| Standard Toilets | Yes. Monday to Friday: 4.00am - 2.00am, Saturday: 4.00am - 2.00am and Sunday: 6.00am - 2.00am |
| Seating | Yes |
| Accessible Toilets | Radar key toilets available |
| Shelter | Yes - heated. Monday - Friday: 5:30am - 7:00pm Saturday - Sunday 6:00am - 7:00pm |
| Number of ticket machines | 6 |
| Accessible ticket machines | Yes |
| Accessible ticket counters | Yes |
| Catering | Yes. Coffee shop |
| Wheelchair availability | Yes |
| Disabled parking | 18 Spaces |
| Caledonian Sleeper Information Point | No |
| Help Point | Yes |
| Ticket office opening hours | Monday to Friday: 5:30am to 7:00pm |
| Station Staff (other than ticket office staff) | Monday – Sunday: 24 hours |
| Passenger assistance meeting point | Ticket Office on Concourse. There is also a Calm Corner on Platform 5 |
| Accessibility information | Step-free access to all platforms. Lifts provided |
Crianlarich - Abellio ScotRail
| Step-free access | No |
| Induction loop | Yes |
| Step-free category | C |
| Visual and audio announcements | This station has visual screens only and no audio announcements |
| Standard Toilets | Standard toilets available from 7.30am to 6pm |
| Seating | Yes |
| Accessible Toilets | Yes |
| Shelter | Yes |
| Number of ticket machines | No |
| Accessible ticket machines | No |
| Accessible ticket counters | No |
| Catering | Yes. Tearoom. |
| Wheelchair availability | No |
| Disabled parking | 1 space |
| Caledonian Sleeper Information Point | Yes |
| Help Point | There is a help point at this station |
| Ticket office opening hours | Unstaffed |
| Station Staff (other than ticket office staff) | Unstaffed |
| Passenger assistance meeting point | On platform |
| Accessibility information | Stairs up to single platform. No step free access |
Dalmuir - Abellio ScotRail
| Step-free access | Yes |
| Induction loop | Yes |
| Step-free category | A |
| Visual and audio announcements | This station has visual and audio announcements |
| Standard Toilets | Standard toilets. Open during ticket office opening hours |
| Seating | Yes |
| Accessible Toilets | Yes. Open during ticket office opening hours. |
| Shelter | Yes - heated |
| Number of ticket machines | 1 |
| Accessible ticket machines | Yes |
| Accessible ticket counters | Yes |
| Catering | No |
| Wheelchair availability | No |
| Disabled parking | 4 spaces |
| Caledonian Sleeper Information Point | Yes |
| Help Point | There is a help point at this station |
| Ticket office opening hours | Monday to Saturday: 5.45am to midnight |
| Station Staff (other than ticket office staff) | No |
| Passenger assistance meeting point | Ticket office |
| Accessibility information | Accessible access to all platforms |
Dalwhinnie - Abellio ScotRail
| Step-free access | Step-free access to platform 1 only |
| Induction loop | Yes |
| Step-free category | B3 |
| Visual and audio announcements | This station has visual and audio announcements |
| Standard Toilets | No toilets available |
| Seating | Yes |
| Accessible Toilets | No |
| Shelter | Yes - not heated |
| Number of ticket machines | 0 |
| Accessible ticket machines | No |
| Accessible ticket counters | No |
| Catering | No |
| Wheelchair availability | No |
| Disabled parking | No |
| Caledonian Sleeper Information Point | Yes |
| Help Point | There is a help point at this station |
| Ticket office opening hours | Unstaffed |
| Station Staff (other than ticket office staff) | Unstaffed |
| Passenger assistance meeting point | On platform |
| Accessibility information | Level to platform 1. Not level to platform 2. Connecting footbridge with stairs to platform 2 |
Dumbarton Central - Abellio ScotRail
| Step-free access | Yes |
| Induction loop | Yes |
| Step-free category | B2 |
| Visual and audio announcements | This station has visual and audio announcements |
| Standard Toilets | Standard toilets. Open during ticket office opening hours |
| Seating | Yes |
| Accessible Toilets | Yes. Open during ticket office opening hours |
| Shelter | Yes - heated |
| Number of ticket machines | 1 |
| Accessible ticket machines | This station has an accessible ticket machine |
| Accessible ticket counters | No |
| Catering | No |
| Wheelchair availability | No |
| Disabled parking | No |
| Caledonian Sleeper Information Point | Yes |
| Help Point | There is a help point at this station |
| Ticket office opening hours | Monday to Saturday: 6am to 12am midnight |
| Station Staff (other than ticket office staff) | No |
| Passenger assistance meeting point | On platform |
| Accessibility information | Steep ramps up to platforms No unassisted wheelchair access |
Dunblane - Abellio ScotRail
| Step-free access | Yes |
| Induction loop | Yes |
| Step-free category | A |
| Visual and audio announcements | This station has visual and audio announcements |
| Standard Toilets | Yes |
| Seating | Yes |
| Accessible Toilets | Radar key toilets available |
| Shelter | Yes |
| Number of ticket machines | 1 |
| Accessible ticket machines | This station has an accessible ticket machine |
| Accessible ticket counters | Yes |
| Catering | No |
| Wheelchair availability | Yes |
| Disabled parking | 2 spaces |
| Caledonian Sleeper Information Point | Yes |
| Help Point | There is a help point at this station |
| Ticket office opening hours | Monday to Friday: 6.40am to 1.32pm |
| Station Staff (other than ticket office staff) | No |
| Passenger assistance meeting point | On platform |
| Accessibility information | Accessible access to both platforms |
Dundee - Abellio ScotRail
| Step-free access | Yes |
| Induction loop | Yes |
| Step-free category | A |
| Visual and audio announcements | This station has visual and audio announcements |
| Standard Toilets | Yes |
| Seating | Yes |
| Accessible Toilets | Radar key toilets available |
| Shelter | Yes |
| Number of ticket machines | 1 |
| Accessible ticket machines | This station has an accessible ticket machine |
| Accessible ticket counters | Yes |
| Catering | Yes. WH Smith |
| Wheelchair availability | Yes |
| Disabled parking | No |
| Caledonian Sleeper Information Point | No |
| Help Point | There is a help point at this station |
| Ticket office opening hours | Monday to Saturday: 6.25am to 7.30pm |
| Station Staff (other than ticket office staff) | Monday to Sunday 5.30am to 12.30am |
| Passenger assistance meeting point | Ticket office |
| Accessibility information | Accessible access to both platforms |
Dunkeld & Birnam - Abellio ScotRail
| Step-free access | Step free access to platform 1 only |
| Induction loop | Yes |
| Step-free category | B3 |
| Visual and audio announcements | This station has visual and audio announcements |
| Standard Toilets | No |
| Seating | Yes |
| Accessible Toilets | No |
| Shelter | Yes - not heated |
| Number of ticket machines | No |
| Accessible ticket machines | No |
| Accessible ticket counters | No |
| Catering | No |
| Wheelchair availability | No |
| Disabled parking | No |
| Caledonian Sleeper Information Point | No |
| Help Point | There is a help point at this station |
| Ticket office opening hours | Unstaffed |
| Station Staff (other than ticket office staff) | Unstaffed |
| Passenger assistance meeting point | On platform |
| Accessibility information | Step-free to platform 1 (southbound). No stepfree access to platform 2 due to footbridge with steps. Station has low platforms. Many wheelchair users and people with reduced mobility will not be able to board or get off the train at this station. |
Edinburgh Waverley - Network Rail
| Step-free access | Yes |
| Induction loop | Yes |
| Step-free category | A |
| Visual and audio announcements | This station has visual and audio announcements |
| Standard Toilets | Yes |
| Seating | Yes |
| Accessible Toilets | Radar key toilets available |
| Shelter | Yes - heated |
| Number of ticket machines | Yes |
| Accessible ticket machines | Yes |
| Accessible ticket counters | Yes |
| Catering | Yes. Marks and Spencer, Café Nero, Boots, WH Smith and Food outlets |
| Wheelchair availability | Yes |
| Disabled parking | Yes, in adjoining car park |
| Caledonian Sleeper Information Point | Yes |
| Help Point | There is a help point at this station |
| Ticket office opening hours | Monday – Saturday: 5:00am to 11:59pm |
| Station Staff (other than ticket office staff) | Monday-Saturday: 4.00am to 12:45am |
| Passenger assistance meeting point | Mobility assistance lounge (small groups) and opposite platform 2 (large groups). |
| Accessibility information | Accessible access to all platforms |
Falkirk Grahamston - Abellio ScotRail
| Step-free access | Yes |
| Induction loop | Yes |
| Step-free category | B2 |
| Visual and audio announcements | This station has visual and audio announcements |
| Standard Toilets | The toilets are located in the Waiting Room on Platform 1. The toilet facilities are only available during Ticket Office opening hours. |
| Seating | Yes |
| Accessible Toilets | Radar key toilets available during Ticket Office opening hours. |
| Shelter | Yes |
| Number of ticket machines | 1 |
| Accessible ticket machines | Yes |
| Accessible ticket counters | Yes |
| Catering | Yes - newsagents |
| Wheelchair availability | No |
| Disabled parking | 13 spaces |
| Caledonian Sleeper Information Point | Yes |
| Help Point | There is a help point at this station |
| Ticket office opening hours | Monday to Friday: 6.20am to 10pm |
| Station Staff (other than ticket office staff) | No |
| Passenger assistance meeting point | On platform |
| Accessibility information | Level to platform 1. Steep ramp to platform 2, wheelchair users will require assistance. Connecting footbridge with stairs. Alternative access via public roads |
Fort William - Abellio ScotRail
| Step-free access | Yes |
| Induction loop | Yes |
| Step-free category | A |
| Visual and audio announcements | This station has visual and audio announcements |
| Standard Toilets | Yes. Open during ticket office opening hours |
| Seating | Yes |
| Accessible Toilets | Yes |
| Shelter | Yes - heated |
| Number of ticket machines | 2 |
| Accessible ticket machines | Yes |
| Accessible ticket counters | Yes |
| Catering | Yes. Newsagents. |
| Wheelchair availability | Yes |
| Disabled parking | 2 spaces |
| Caledonian Sleeper Information Point | Yes |
| Help Point | There is a help point at this station |
| Ticket office opening hours | Monday to Friday: 7am to 8pm |
| Station Staff (other than ticket office staff) | Monday to Saturday 7am to 10.30pm |
| Passenger assistance meeting point | Ticket office |
| Accessibility information | Accessible access to all platforms |
Garelochhead - Abellio ScotRail
| Step-free access | No |
| Induction loop | Yes |
| Step-free category | C |
| Visual and audio announcements | This station has visual screens only and no audio announcements |
| Standard Toilets | No toilets available |
| Seating | Yes |
| Accessible Toilets | No |
| Shelter | No |
| Number of ticket machines | 0 |
| Accessible ticket machines | No |
| Accessible ticket counters | No |
| Catering | No |
| Wheelchair availability | No |
| Disabled parking | No |
| Caledonian Sleeper Information Point | Yes |
| Help Point | There is a help point at this station |
| Ticket office opening hours | Unstaffed |
| Station Staff (other than ticket office staff) | Unstaffed |
| Passenger assistance meeting point | On platform |
| Accessibility information | No step-free access to island platform |
Glasgow Central - Network Rail
| Step-free access | Yes |
| Induction loop | Yes |
| Step-free category | A |
| Visual and audio announcements | This station has visual and audio announcements |
| Standard Toilets | Yes |
| Seating | Yes |
| Accessible Toilets | Accessible toilets can be located inside the Gordon Street entrance, use the intercom for access. There is also an accessible toilet on platform 9 opposite the water hydration point. Both toilets are operated with a radar Key Accessible shower is available within the changing places facility. |
| Shelter | Monday, Tuesday, Wednesday, Thursday, Friday, Saturday 04:00 - 00:30 Sunday 07:00 - 00:30 - heated |
| Number of ticket machines | 12 |
| Accessible ticket machines | Yes |
| Accessible ticket counters | Yes |
| Catering | Yes - multiple outlets including, Marks and Spencer, Coffee shops, Boots and WH Smith. |
| Wheelchair availability | Yes |
| Disabled parking | No |
| Caledonian Sleeper Information Point | Yes |
| Help Point | There is a help point at this station |
| Ticket office opening hours | Monday to Saturday: 6.00am to 11:25pm |
| Station Staff (other than ticket office staff) | Mon – Sat 4:00am – 12:15am Sun -7:00am – midnight |
| Passenger assistance meeting point | Mobility point |
| Accessibility information | Customers requiring local trains in Lanarkshire, between Dalmuir and Motherwell / Larkhall, will need Platforms 16 and 17 at the underground Low Level part of the station. However, journeys on most routes from Glasgow Central will be from High Level Platforms 1-15. High Level Platforms 1-15 are all on the same level and require no step free access. To access Low Level Platforms 16 & 17 there are escalators. Disabled passengers should use the lift behind the ticket barriers on platforms 11-15. Disabled passengers can also leave by lifts to Hope Street and can leave all other exits by foot except Union Street. For step free access to Union Street disabled passengers should exit by Gordon Street. |
Glasgow Queen Street (Low level) - Abellio ScotRail
| Step-free access | Yes |
| Induction loop | Yes |
| Step-free category | A |
| Visual and audio announcements | This station has visual screens only and no audio announcements |
| Standard Toilets | Yes |
| Seating | Yes |
| Accessible Toilets | Yes |
| Shelter | Yes - heated |
| Number of ticket machines | 6 |
| Accessible ticket machines | Yes |
| Accessible ticket counters | No |
| Catering | Yes. Mobile coffee van on High Level platforms |
| Wheelchair availability | No |
| Disabled parking | No |
| Caledonian Sleeper Information Point | No |
| Help Point | There is a help point at this station |
| Ticket office opening hours | Mon – Sat 5:10am to 11:55pm |
| Station Staff (other than ticket office staff) | Monday – Sat: 5am to 12am midnight |
| Passenger assistance meeting point | At automatic ticket gates |
| Accessibility information | Accessible access to both platforms |
Gleneagles - Abellio ScotRail
| Step-free access | Yes |
| Induction loop | Yes |
| Step-free category | A |
| Visual and audio announcements | This station has visual and audio announcements |
| Standard Toilets | Standard toilets available. Opening times unknown |
| Seating | Yes |
| Accessible Toilets | No |
| Shelter | Yes |
| Number of ticket machines | There are no ticket machines at Gleneagles station |
| Accessible ticket machines | No |
| Accessible ticket counters | No |
| Catering | No |
| Wheelchair availability | No |
| Disabled parking | 2 spaces |
| Caledonian Sleeper Information Point | Yes |
| Help Point | There is a help point at this station |
| Ticket office opening hours | Unstaffed |
| Station Staff (other than ticket office staff) | Unstaffed |
| Passenger assistance meeting point | On Platform |
| Accessibility information | Accessible access to both platforms |
Helensburgh Upper - Abellio ScotRail
| Step-free access | Yes |
| Induction loop | Yes |
| Step-free category | B2 |
| Visual and audio announcements | Helensburgh Upper has no visual or audio announcements |
| Standard Toilets | No toilets available |
| Seating | Yes |
| Accessible Toilets | No |
| Shelter | Yes - not heated |
| Number of ticket machines | There are no ticket machines at Helensburgh Upper station |
| Accessible ticket machines | No |
| Accessible ticket counters | No |
| Catering | No |
| Wheelchair availability | No |
| Disabled parking | No |
| Caledonian Sleeper Information Point | Yes |
| Help Point | There is a help point at this station |
| Ticket office opening hours | Unstaffed |
| Station Staff (other than ticket office staff) | Unstaffed |
| Passenger assistance meeting point | On Platform |
| Accessibility information | Steep ramp up to single platform. This might pose problems for unassisted wheelchair users |
Inverkeithing - Abellio ScotRail
| Step-free access | Yes |
| Induction loop | Yes |
| Step-free category | A |
| Visual and audio announcements | This station has audio and visual announcements |
| Standard Toilets | The toilets are located in the Waiting Room and on Platform 2. The toilet facilities are only available during Ticket Office opening hours. |
| Seating | Yes |
| Accessible Toilets | Radar key toilets available during Ticket Office opening hours. |
| Shelter | Yes |
| Number of ticket machines | 2 |
| Accessible ticket machines | Yes |
| Accessible ticket counters | Yes |
| Catering | Yes. Kiosk. |
| Wheelchair availability | No |
| Disabled parking | 6 spaces |
| Caledonian Sleeper Information Point | Yes |
| Help Point | There is a help point at this station |
| Ticket office opening hours | Monday to Saturday: 6.30am to 7.30pm |
| Station Staff (other than ticket office staff) | Monday to Saturday: 6am to 11.45pm |
| Passenger assistance meeting point | Ticket office |
| Accessibility information | Accessible access to both platforms |
Inverness - Abellio ScotRail
| Step-free access | Yes |
| Induction loop | Yes |
| Step-free category | A |
| Visual and audio announcements | This station has audio and visual announcements |
| Standard Toilets | Yes. Available 6.30am to 7.30pm |
| Seating | Yes |
| Accessible Toilets | Yes |
| Shelter | Yes - heated |
| Number of ticket machines | 2 |
| Accessible ticket machines | Yes |
| Accessible ticket counters | Yes |
| Catering | Yes. WH Smith and Coffee shop and bar. |
| Wheelchair availability | Yes |
| Disabled parking | 3 spaces |
| Caledonian Sleeper Information Point | No |
| Help Point | There is a help point at this station |
| Ticket office opening hours | Monday to Friday: 6.30am to 8.30pm |
| Station Staff (other than ticket office staff) | Monday to Saturday: 4.45am to 12.15 midnight |
| Passenger assistance meeting point | Automatic ticket gates |
| Accessibility information | Accessible to all platforms. There is a RNIB REACT guidance system in operation which is an audible direction system for visually impaired |
Kingussie - Abellio ScotRail
| Step-free access | Platform 1 only |
| Induction loop | Yes |
| Step-free category | B3 |
| Visual and audio announcements | This station has audio and visual announcements |
| Standard Toilets | Yes. Open during ticket office opening hours. |
| Seating | Yes |
| Accessible Toilets | Yes. Open during ticket office opening hours. |
| Shelter | Yes |
| Number of ticket machines | 1 |
| Accessible ticket machines | Yes |
| Accessible ticket counters | Yes |
| Catering | No |
| Wheelchair availability | No |
| Disabled parking | 1 space |
| Caledonian Sleeper Information Point | Yes |
| Help Point | There is a help point at this station |
| Ticket office opening hours | Monday to Saturday: 8.26am to 3.30pm |
| Station Staff (other than ticket office staff) | No |
| Passenger assistance meeting point | On Platform |
| Accessibility information | Level to platform 1 and connecting footbridge with stairs to platform 2 (low platform) |
Kirkcaldy - Abellio ScotRail
| Step-free access | Yes |
| Induction loop | Yes |
| Step-free category | A |
| Visual and audio announcements | This station has audio and visual announcements |
| Standard Toilets | Yes. Open during ticket office opening hours. |
| Seating | Yes |
| Accessible Toilets | Yes. Open during ticket office opening hours. |
| Shelter | Yes |
| Number of ticket machines | 2 |
| Accessible ticket machines | Yes |
| Accessible ticket counters | Yes |
| Catering | Yes. WH Smith and mobile coffee van. |
| Wheelchair availability | Yes |
| Disabled parking | 15 spaces |
| Caledonian Sleeper Information Point | Yes |
| Help Point | There is a help point at this station |
| Ticket office opening hours | Monday to Saturday: 6.30am to 7pm |
| Station Staff (other than ticket office staff) | Monday to Friday: 6.30am to midnight |
| Passenger assistance meeting point | Ticket office |
| Accessibility information | Accessible to both platforms. Ramps up to both platforms – level access to ticket office and connecting underpass with lifts to both platforms. There is a RNIB REACT guidance system in operation which is an audible direction system for visually impaired individuals. A fob is required to activate the system |
Leuchars (for St Andrews) - Abellio ScotRail
| Step-free access | Yes |
| Induction loop | Yes |
| Step-free category | B |
| Visual and audio announcements | This station has audio and visual announcements |
| Standard Toilets | Yes |
| Seating | Yes |
| Accessible Toilets | Radar key toilets available |
| Shelter | Yes |
| Number of ticket machines | 1 |
| Accessible ticket machines | This station has an accessible ticket machine |
| Accessible ticket counters | Yes |
| Catering | No |
| Wheelchair availability | No |
| Disabled parking | 4 spaces |
| Caledonian Sleeper Information Point | No |
| Help Point | There is a help point at this station |
| Ticket office opening hours | Monday to Saturday: 6.20am to 9.45pm |
| Station Staff (other than ticket office staff) | No |
| Passenger assistance meeting point | Ticket office and On Platform when ticket office closed |
| Accessibility information | Accessible to island platform but with a ramp |
London Euston - Network Rail
| Step-free access | Yes |
| Induction loop | Yes |
| Step-free category | B1 |
| Visual and audio announcements | This station has audio and visual announcements |
| Standard Toilets | Yes |
| Seating | Yes |
| Accessible Toilets | Yes |
| Shelter | Yes |
| Number of ticket machines | 12 |
| Accessible ticket machines | 12 |
| Accessible ticket counters | Yes |
| Catering | Yes. Wide range of restaurant, bar and takeaway catering outlets. |
| Wheelchair availability | Yes |
| Disabled parking | No |
| Caledonian Sleeper Information Point | Yes |
| Help Point | There is a help point at this station |
| Ticket office opening hours | Monday to Friday: 6am to 10.30pm |
| Station Staff (other than ticket office staff) | Monday, Tuesday, Wednesday 4:30am – 1:30am |
| Passenger assistance meeting point | External- help point at taxi rank staffed 7am to 11pm Internal – dedicated assistance reception on main concourse 7am to 11pm |
| Accessibility information | Wide ranging accessibility services and facilities |
Montrose - Abellio ScotRail
| Step-free access | Yes |
| Induction loop | Yes |
| Step-free category | A |
| Visual and audio announcements | This station has audio and visual announcements |
| Standard Toilets | Yes. Open during ticket office opening hours |
| Seating | Yes |
| Accessible Toilets | Yes. Open during ticket office opening hours |
| Shelter | Yes |
| Number of ticket machines | 1 |
| Accessible ticket machines | Yes |
| Accessible ticket counters | Yes |
| Catering | No |
| Wheelchair availability | Yes |
| Disabled parking | 6 spaces |
| Caledonian Sleeper Information Point | No |
| Help Point | There is a help point at this station |
| Ticket office opening hours | Monday to Saturday: 6.20am to 7.30pm |
| Station Staff (other than ticket office staff) | No |
| Passenger assistance meeting point | Ticket office / On Platform |
| Accessibility information | Fully accessible. Lifts and footbridge |
Motherwell - Abellio ScotRail
| Step-free access | Yes |
| Induction loop | Yes |
| Step-free category | A |
| Visual and audio announcements | This station has audio and visual announcements |
| Standard Toilets | No |
| Seating | Yes |
| Accessible Toilets | Radar key toilets available |
| Shelter | Yes |
| Number of ticket machines | 1 |
| Accessible ticket machines | This station has an accessible ticket machine |
| Accessible ticket counters | Yes |
| Catering | Yes. Coffee kiosk and WH Smith. |
| Wheelchair availability | Yes |
| Disabled parking | 3 spaces |
| Caledonian Sleeper Information Point | Yes |
| Help Point | There is a help point at this station |
| Ticket office opening hours | Monday to Saturday: 6.15am to -12am midnight |
| Station Staff (other than ticket office staff) | Monday to Saturday: 5.45am to 12.15am midnight |
| Passenger assistance meeting point | Ticket office |
| Accessibility information | Accessible to all platforms. |
Newtonmore - Abellio ScotRail
| Step-free access | Yes |
| Induction loop | Yes |
| Step-free category | A |
| Visual and audio announcements | This station has audio and visual announcements |
| Standard Toilets | No toilets available |
| Seating | Yes |
| Accessible Toilets | No |
| Shelter | Yes |
| Number of ticket machines | 0 |
| Accessible ticket machines | No |
| Accessible ticket counters | No |
| Catering | No |
| Wheelchair availability | No |
| Disabled parking | 1 space |
| Caledonian Sleeper Information Point | Yes |
| Help Point | There is a help point at this station |
| Ticket office opening hours | Unstaffed |
| Station Staff (other than ticket office staff) | Unstaffed |
| Passenger assistance meeting point | On Platform |
| Accessibility information | Accessible access to single platform |
Perth - Abellio ScotRail
| Step-free access | Yes |
| Induction loop | Yes |
| Step-free category | A |
| Visual and audio announcements | This station has audio and visual announcements |
| Standard Toilets | Yes |
| Seating | Yes |
| Accessible Toilets | Radar key toilets available |
| Shelter | Yes |
| Number of ticket machines | 3 |
| Accessible ticket machines | Yes |
| Accessible ticket counters | Yes |
| Catering | Yes. Coffee shop. |
| Wheelchair availability | Yes |
| Disabled parking | 7 spaces |
| Caledonian Sleeper Information Point | No |
| Help Point | There is a help point at this station |
| Ticket office opening hours | Monday to Friday: 6.45am to 7.30pm |
| Station Staff (other than ticket office staff) | Monday to Saturday: 5am to 12am midnight |
| Passenger assistance meeting point | Ticket office. |
| Accessibility information | Step free to all platforms. Level to ticket office. Lifts available |
Pitlochry - Abellio ScotRail
| Step-free access | Yes |
| Induction loop | Yes |
| Step-free category | B2 |
| Visual and audio announcements | This station has audio and visual announcements |
| Standard Toilets | Yes. Available during ticket office opening hours |
| Seating | Yes |
| Accessible Toilets | Radar key toilets available. Available during ticket office opening hours |
| Shelter | Yes |
| Number of ticket machines | 0 |
| Accessible ticket machines | No |
| Accessible ticket counters | No |
| Catering | No |
| Wheelchair availability | Yes |
| Disabled parking | 2 spaces |
| Caledonian Sleeper Information Point | Yes |
| Help Point | There is a help point at this station |
| Ticket office opening hours | Monday to Saturday: 8.05am to 6.30pm |
| Station Staff (other than ticket office staff) | No |
| Passenger assistance meeting point | On Platform |
| Accessibility information | Level to platform 1. Ramp to platform 2 at the end of the northbound platform and connecting footbridge with stairs between platforms. Step-free route between platforms |
Preston - Avanti West Coast
| Step-free access | Yes |
| Induction loop | Yes |
| Step-free category | B |
| Visual and audio announcements | This station has audio and visual announcements |
| Standard Toilets | Yes |
| Seating | Yes |
| Accessible Toilets | Radar key toilets available |
| Shelter | Yes |
| Number of ticket machines | 4 |
| Accessible ticket machines | 4 |
| Accessible ticket counters | Yes. |
| Catering | Yes. Refreshments and shops available on Platform 3/4 |
| Wheelchair availability | Yes |
| Disabled parking | No |
| Caledonian Sleeper Information Point | No |
| Help Point | 18 spaces |
| Ticket office opening hours | Monday to Friday: 5.45am to 10pm |
| Station Staff (other than ticket office staff) | Monday – Sunday: 24 hours |
| Passenger assistance meeting point | Information kiosk within waiting room on platform 3 |
| Accessibility information | Step-free access to all platforms via the subway (with steep ramps) or using the lifts provided |
Rannoch - Abellio ScotRail
| Step-free access | No |
| Induction loop | Yes |
| Step-free category | C |
| Visual and audio announcements | This stationhas no audio or visual announcements |
| Standard Toilets | Yes |
| Seating | Yes |
| Accessible Toilets | Radar key toilets available |
| Shelter | Yes |
| Number of ticket machines | 0 |
| Accessible ticket machines | No |
| Accessible ticket counters | No |
| Catering | Yes |
| Wheelchair availability | No |
| Disabled parking | No |
| Caledonian Sleeper Information Point | Yes |
| Help Point | There is a help point at this station |
| Ticket office opening hours | Unstaffed |
| Station Staff (other than ticket office staff) | Unstaffed |
| Passenger assistance meeting point | On Platform |
| Accessibility information | No step-free access to island platform |
Roy Bridge - Abellio ScotRail
| Step-free access | No |
| Induction loop | Yes |
| Step-free category | C |
| Visual and audio announcements | This station has visual screens only and no audio announcements. |
| Standard Toilets | No toilets available |
| Seating | Yes |
| Accessible Toilets | No |
| Shelter | Yes |
| Number of ticket machines | 0 |
| Accessible ticket machines | No |
| Accessible ticket counters | No |
| Catering | No |
| Wheelchair availability | No |
| Disabled parking | No |
| Caledonian Sleeper Information Point | Yes |
| Help Point | There is a help point at this station |
| Ticket office opening hours | Unstaffed |
| Station Staff (other than ticket office staff) | Unstaffed |
| Passenger assistance meeting point | On Platform |
| Accessibility information | No step-free access to single platform |
Spean Bridge - Abellio ScotRail
| Step-free access | Yes |
| Induction loop | Yes |
| Step-free category | B2 |
| Visual and audio announcements | This station has visual screens only and no audio announcements |
| Standard Toilets | No toilets available |
| Seating | Yes |
| Accessible Toilets | No |
| Shelter | Yes |
| Number of ticket machines | There are no ticket machines at this station |
| Accessible ticket machines | No |
| Accessible ticket counters | No |
| Catering | No |
| Wheelchair availability | No |
| Disabled parking | No |
| Caledonian Sleeper Information Point | Yes |
| Help Point | There is a help point at this station |
| Ticket office opening hours | Unstaffed |
| Station Staff (other than ticket office staff) | Unstaffed |
| Passenger assistance meeting point | On Platform |
| Accessibility information | Rough ground. Level to platform 1, ramp down to platform 2 |
Stirling - Abellio ScotRail
| Step-free access | Yes |
| Induction loop | Yes |
| Step-free category | A |
| Visual and audio announcements | This station has audio and visual announcements |
| Standard Toilets | Yes. Monday - Sunday 5.00am to 11.59pm |
| Seating | Yes |
| Accessible Toilets | Radar key toilets available |
| Shelter | Yes |
| Number of ticket machines | 3 |
| Accessible ticket machines | Yes |
| Accessible ticket counters | Yes |
| Catering | Yes. - WH Smith, Coffee Vending Machines and café. |
| Wheelchair availability | Yes |
| Disabled parking | 10 spaces |
| Caledonian Sleeper Information Point | No |
| Help Point | There is a help point at this station |
| Ticket office opening hours | Monday to Friday: 7.10am to 6.55pm Saturday: 8.00am to 3.04pm Sunday: Closed |
| Station Staff (other than ticket office staff) | Monday to Friday: 5.15am to 12am midnight |
| Passenger assistance meeting point | On Platform |
| Accessibility information | Lifts to platforms 3-8. Connecting footbridge with stairs to platform 9/10 |
Stonehaven - Abellio ScotRail
| Step-free access | Yes |
| Induction loop | Yes |
| Step-free category | B1 |
| Visual and audio announcements | This station has audio and visual announcements |
| Standard Toilets | Yes. Open during ticket office opening hours. |
| Seating | Yes |
| Accessible Toilets | Yes. Open during ticket office opening hours. |
| Shelter | Yes |
| Number of ticket machines | 1 |
| Accessible ticket machines | This station has an accessible ticket machine |
| Accessible ticket counters | Yes |
| Catering | No |
| Wheelchair availability | Yes |
| Disabled parking | 4 spaces |
| Caledonian Sleeper Information Point | Yes |
| Help Point | There is a help point at this station |
| Ticket office opening hours | Monday to Friday: 7.10am to 6.55pm |
| Station Staff (other than ticket office staff) | Only ticket office staff available during opening times |
| Passenger assistance meeting point | Station ticket office |
| Accessibility information | Ramps to both platforms and connecting underpass with stairs between platforms. Alternative route is available under rail bridge |
Tulloch - Abellio ScotRail
| Step-free access | Yes |
| Induction loop | Yes |
| Step-free category | C |
| Visual and audio announcements | This station has visual screens only and no audio announcements |
| Standard Toilets | No toilets available |
| Seating | Yes |
| Accessible Toilets | No |
| Shelter | Yes |
| Number of ticket machines | 0 |
| Accessible ticket machines | No |
| Accessible ticket counters | No |
| Catering | No |
| Wheelchair availability | No |
| Disabled parking | No |
| Caledonian Sleeper Information Point | Yes |
| Help Point | There is a help point at this station |
| Ticket office opening hours | Unstaffed |
| Station Staff (other than ticket office staff) | Unstaffed |
| Passenger assistance meeting point | N/A |
| Accessibility information | Rough ground. Level to platform 1. Barrow crossing to platform 2 (not wheelchair accessible). Rough ground surfaces of both platforms unsuitable for unaided wheelchair users |
Upper Tyndrum - Abellio ScotRail
| Step-free access | No |
| Induction loop | Yes |
| Step-free category | C |
| Visual and audio announcements | This station has visual screens only and no audio announcements |
| Standard Toilets | No |
| Seating | Yes |
| Accessible Toilets | No |
| Shelter | Yes |
| Number of ticket machines | There are no ticket machines at Upper Tyndrum station |
| Accessible ticket machines | No |
| Accessible ticket counters | No |
| Catering | No |
| Wheelchair availability | No |
| Disabled parking | 10 spaces |
| Caledonian Sleeper Information Point | Yes |
| Help Point | There is a help point at this station |
| Ticket office opening hours | Unstaffed |
| Station Staff (other than ticket office staff) | |
| Passenger assistance meeting point | N/A |
| Accessibility information | No step-free access to island platform. Rough ground |
Watford Junction - West Midlands Railway
| Step-free access | Yes |
| Induction loop | Yes |
| Step-free category | A |
| Visual and audio announcements | This station has audio and visual announcements |
| Standard Toilets | Toilets are located on Platform 6. The toilet facilities are available: Monday - Sunday 04:00-23:00. |
| Seating | Yes |
| Accessible Toilets | The National key toilets are located on the Main Concourse; these toilets are operated by a RADAR key. A RADAR key is available from station staff upon request. The National key toilet facilities are available: Monday - Saturday 04:00-14:00 and Sunday 06:00-14:00. |
| Shelter | Yes |
| Number of ticket machines | Yes |
| Accessible ticket machines | Yes |
| Accessible ticket counters | Yes |
| Catering | Yes |
| Wheelchair availability | Yes |
| Disabled parking | 10 spaces |
| Caledonian Sleeper Information Point | No |
| Help Point | There is a help point at this station |
| Ticket office opening hours | Monday to Friday: 5.30am to 11pm Sunday: 6.30am to 10.30pm |
| Station Staff (other than ticket office staff) | Monday to Sunday: 24 hours |
| Passenger assistance meeting point | Help Point at Platform 6 |
| Accessibility information | Level access from main entrance to subway. Lifts to platforms 1-4 and 6-10. Platform 11 can be accessed step-free via platform 10 and walking route via pathway behind buffer stop |