About | Caledonian Sleeper |

About Caledonian Sleeper

Our Service

Information requests

We are transparent about how we operate. We’ve adopted the Model Publication Scheme approved by the Scottish Information Commissioner to publicly share information.

Guide to Information FOI request SAR request

Our performance

We publish reports on how we are performing. Find our reports here.

Public Performance Measure Automatic Delay Repay Guest Satisfaction

Policies

View our policies here

Accessible travel policy Complaints handling policy (PDF, 399kb) Rules Of Travel

Our Trains

Find out information about our trains here.

Our Route Our Trains

Pledges

In partnership with Network Rail and the Rail Delivery Group, we have agreed on a set of pledges which outline what good looks like, and what customers can expect before, during and after their journey by train.

View our pledges here

Guest Charter

View our guest charter here (PDF, 972kb)

Station Accessibility Guide

Live network rail feed

Making Rail Accessible

Helping older and disabled passengers

Making Rail Accessible

Safety and Security

Keeping you safe on our services

Safety and Security

Partnerships

Information about our partners who make the Caledonian Sleeper a unique way to travel

Caledonian Sleeper

Careers

Find career opportunities with Caledonian Sleeper here.

Media and Press

Information for journalists in our media and press kit.