Facilities Lead
Caledonian Sleeper – Glasgow
Permanent
Full Time, 37.5 hours per week (Hybrid)
Salary - £40,000 - £45,000
ABOUT CALEDONIAN SLEEPER
Caledonian Sleeper is an iconic overnight rail journey connecting Scotland with London, operating nightly (except Saturdays), serving major cities and rural destinations.
Established in the late 19th century, Caledonian Sleeper has a long-standing reputation for comfort, hospitality and delivering a unique travel experience across the UK’s scenic routes. The service operates primarily overnight, allowing passengers to sleep comfortably on specially designed sleeper trains, arriving refreshed at their destination.
As a service operated on behalf of the Scottish Government, it is part of the UK’s public sector efforts to promote sustainable and convenient travel.
Part of an exclusive club, Caledonian Sleeper is one of only two sleeper trains in the UK, and we like to think it is the most scenic! Whisking guests from the bright lights of London through the night to the iconic cities of Aberdeen, Edinburgh, Inverness, and Glasgow or to the jaw dropping scenery of the west Highlands of Scotland around Fort William. We are proud to serve the UK’s most remote railway station too, Corrour.
Caledonian Sleeper sets new standards in overnight rail travel, offering a choice of affordable seats, private guestrooms, some with en-suites and double beds, as well as our much-loved Club Car to around 200,000 guests per year.
At Caledonian Sleeper, our core values of Togetherness, Respect, Integrity, and Passion underpin everything we do. We believe that fostering a collaborative, respectful and passionate approach is essential to delivering an exceptional guest experience. We are committed to building a diverse and inclusive organisation that reflects the communities we serve.
THE ROLE
At Caledonian Sleeper Limited (CSL), safety is not just a priority - it is the cornerstone of our operations and culture. We are deeply committed to ensuring the wellbeing of our guests and colleagues and it is imperative that we establish a robust framework that upholds these values.
The Facilities Lead within CSL will ensure effective facilities management within a highly regulated Railway Undertaking, ensuring compliance with statutory regulations and enhancing operational efficiency. This role will demand dedication, energy, and diligence to manage multiple sites including office locations, a training facility and guest lounges at strategic locations across Caledonian Sleeper routes and will require travel to these locations.
As a critical component of CSL, this role is essential for maintaining the safety, functionality and compliance of CSL managed assets within leased sites. The Facilities Lead will oversee planned and reactive maintenance, manage supplier relationships and ensure that all statutory obligations associated with CSL assets are met, thereby supporting the company's commitment to safety and operational excellence.
Reporting directly to the Compliance Lead, the Facilities Lead will oversee all facilities requirements across multiple sites. The role will require the development of key stakeholder relationships with both internal colleagues and external suppliers.
MAIN ACCOUNTABILITIES:
Statutory Compliance:
• Ensure all CSL managed sites and assets comply with health, safety, fire, and environmental regulations from a facilities management perspective.
• Schedule and arrange completion of any assessment required by statutory legislation e.g. Fire (Scotland) Act 2005, Regulatory Reform (Fire Safety) Order 2005, L8 Control of Legionella bacteria in water systems and Equality Act 2010.
• Ensure inspection of any assets requiring written schemes of examination under specific legislation e.g. LOLER, Pressure Systems, etc. are completed.
• Forensically analyse all assessment and inspection reports ensuring any non-conformances arising are tracked through to completion and adequate precautions implemented until such time as matter is fully resolved.
• Ensure appropriate licensing is in place for any assets requiring specific licensing e.g. The Music Licence, TV Licence, etc. within areas of responsibility.
• Maintain up-to-date knowledge of relevant legislation and industry standards.
• Conduct regular reviews and inspections to identify compliance risks relating to facilities management.
Planned Maintenance Management:
• Implement a comprehensive planned maintenance schedule for all CSL leased and managed sites.
• Appropriate management and registration of all CSL assets within CSL leased and managed sites.
• Coordinate maintenance activities to minimise disruption to operations.
• Forensically analyse all planned maintenance reports ensuring any actions arising are tracked through to completion.
• Monitor and report on maintenance performance metrics.
Fault Reporting and Resolution:
• Manage a reporting system for faults and issues within CSL leased and managed sites. Ensure timely resolution of reported issues by maintenance contractors, liaising with relevant teams and stakeholders.
• Maintain accurate records of faults, repairs, and maintenance activities.
Supplier Management:
• Manage relationships with external suppliers and contractors.
• Conduct monthly, quarterly or annual supplier relationship meetings as required.
• Oversee procurement processes, ensuring value for money and compliance with company policies.
• Evaluate supplier performance and facilitate continuous improvement.
Budget Management:
• Manage a facilities management budget.
• Monitor expenditure and implement cost-saving initiatives where possible.
• Provide oversight of service charge and utility costs for CSL managed and leased sites.
Additional Duties:
• Collaborate with cross-functional teams to support operational needs including weekly
scheduled activities across CSL leased and managed sites.
• Engage with HSSQE department for any safety related matters relating to the management of CSL assets.
• Promote a health and safety culture in respect of facilities management.
• Carry out information, instruction, and training sessions at CSL managed and leased sites in relation to testing and inspection of assets, where applicable.
• Participate in risk management, business continuity and emergency planning and response activities.
• Prepare reports and presentations for senior management as required.
WHAT YOU’LL NEED TO DO THE ROLE:
Technical Skills:
• Strong understanding of facilities management principles and practices.
• Familiarity with statutory regulation in relation to the management of buildings and assets.
• Proficient in maintenance management software and reporting tools.
Professional Skills:
• Excellent organisational and project management skills.
• Strong negotiation and communication skills.
• Initiative-taker with an ability to work collaboratively, influence and drive change.
• Service orientated, can-do approach; with an ability to drive excellent standards of customer satisfaction.
Knowledge:
• Experience in facilities management.
• Knowledge of statutory requirements applicable to facilities management e.g. PUWER, EICR, pressure systems, water hygiene, etc.
• Knowledge of legislative requirements around fire safety and health and safety applicable to facilities management.
• Understanding of environmental sustainability practices.
Qualifications:
• Qualification in Facilities Management, Fire Safety Management, or a related field.
• Relevant professional certifications (e.g., IWFM, BIFM, HNC/HND, NEBOSH, IOSH) are advantageous.
• Experience of working in a regulated environment.
HOW THIS ROLE ALIGNS WITH OUR VALUES
- Togetherness: Lead a cross-functional team and manage supplier relationships to deliver a consistent, safe and reliable fleet for our guests. Facilitate collaboration across operations, engineering and safety to achieve shared goals.
- Respect: Foster an inclusive, supportive environment for colleagues and suppliers. Ensure stakeholder engagement is respectful, transparent and evidence based.
- Integrity: Uphold robust governance, contractual discipline and ethical decision-making. Provide accurate reporting, clear accountability, and compliance with all regulatory and safety standards.
- Passion: Drive continuous improvement and a relentless focus on delivering an exceptional guest experience through reliable fleet performance and well-managed maintenance activities.
WHAT WE OFFER
- 25 days annual leave (plus public holidays) per annum
- Free travel on ScotRail for you and eligible family members
- Free travel on Caledonian Sleeper for you and eligible family members
- Significant discount on other UK rail travel for you and eligible family members
- Allocation of “friends and family” tickets for Caledonian Sleeper travel
- Healthcare cash plan
- HAPI Benefits membership with discounts at selected retailers, hospitality venues, gyms, etc.
- Contributory pension scheme
At Caledonian Sleeper, our mission is to connect people and places through a hassle-free, convenient travel experience — and that starts with you. Guided by our core values of Integrity, Passion, Togetherness and Respect, we are committed to fostering an inclusive environment where every guest feels valued and every colleague is supported.
If you’re ready to bring your enthusiasm, empathy and dedication to a night-time operation that truly makes a difference, we’d love to hear from you. Join us and be part of a team that’s passionate about delivering delightful journeys, every time.
APPLICATION PROCESS
If you are interested in this opportunity, please submit your CV by Friday 1st May 2026.
Caledonian Sleeper is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment where all colleagues are respected, valued, and able to thrive.
We welcome applicants from all backgrounds, including different ages, ethnicities, genders, sexual orientations, neurodiversity, abilities and faiths. If you require any reasonable adjustments during the recruitment process, please let us know. We look forward to receiving your application.