Train Accessibility Guide
Accessible travel policy August 2022
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Type of train
We operate British Rail Mark 5 (CAF) on all routes.
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Seated coach
All guests need a ticket and seat reservation to travel on our services. If you have a preference on where you sit based on your access needs, please advise us when you make your booking.
Our club car has accessible seating options, including a table suitable for wheelchair access.
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Staffing
All of our trains are served by onboard hosts who can provide assistance to guests.
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Accessible toilets
Each seated coach provides access to an accessible toilet. For guests staying in an accessible room, there is an accessible toilet adjacent to the room.Standard toilet facilities or en-suite facilities re available for guests staying in other (non-accessible) rooms.
Audio announcements
As we run sleeper services, we only make audio announcements in emergencies and for final destinations. Please advise our onboard hosts if you need assistance with announcements or stopping times.
Visual announcements
Each coach provides a screen which displays passenger information such as next stop, points of interest, current location, destination and times. Please advise our onboard hosts if you need assistance with information or stopping times.
Ramps to board the train
We have ramps on board every train. Please be aware that ramps can only be used in the seated coach and coach J except for Glasgow trains where the ramps are available in coaches J and P.
Wheelchairs and scooters
We can carry scooters and wheelchairs up to 70 x 120cm and 300kg (combined weight of scooter and passenger). Each of our services has one or two seated coaches which each provide a wheelchair space. Guests traveling to and from Fort William need to change seated coaches at Edinburgh Waverley …
Rooms
Every room on board our new trains captures the spirit of the Caledonian Sleeper, with handcrafted Glencraft mattress for the ultimate sleep. Here are some key features of our different room options.
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Charging Information
- Please be aware that the Mobile Charging Points on board are designed for items like mobile phones, tablets and laptops.
- We are unable to offer a power supply for charging wheelchairs or medical equipment such as ventilators. However, subject to availability, we would be able to offer this in our dedicated station lounges.
More Information
Please contact us and we will be more than happy to help you plan your journey and give you the information you need to make informed choices.
Email: enquiry@sleeper.scot
Phone: 0330 060 0500
Freephone: 0800 904 7267Monday to Friday (8.30am to 8.30pm)
Monday to Friday (8.30am to 8.30pm)
Saturday (8.30am to 3.30pm)
Sunday (2pm to 8.30pm)
Charged at standard local rate
Letter: 1 Union Street, Inverness IV1 1PP
Twitter: @CalSleeper
Facebook: @caledoniansleeper