Hints and Tips
It is important to us that you have all the information you need to ensure your journey with us is an enjoyable experience.
Our helpful hints and tips provide you with everything you need to know before you travel with us.
Before you travel
Have your tickets ready for boarding.
We only sell E-tickets for our service. You will have received an email with a link to your ticket.
In your confirmation email, you will receive two types of link:
- PK pass – this is used to download the ticket to an Apple wallet. To download your ticket click on the Add to my Apple Wallet button.
- PDF – If you don’t have an Apple device or if you wish to print your ticket on A4 paper we also include a PDF option. To download your PDF ticket click on the Download PDF button.
You must download your e-ticket to travel.
Our E-Tickets can be shown to your on-board host either on your device as a PDF or added to an Apple wallet.
In case of disruption we will contact guests, who have booked directly with us via email or text message on the day of scheduled travel, so please make sure we have the correct contact numbers for you.
Check our service alterations page before you travel.
Listen for announcements at the station for boarding arrangements.
View our Service Alterations page
At the station
Station Lounges
Caledonian Sleeper operates it’s own station lounges two hours before departure and after arrival at:
Dundee: For all guests.
Leuchars: For all guests.
Perth: For all guests.
Our lounges offer hot and cold drinks and snacks as well as bathroom and shower facilities.
Please visit our lounge page for further information and opening times.
Shower Tokens
For guests traveling in our seated coach who would like to freshen up before your journey, you can purchase a shower token for £10 from our lounges in Fort William and Inverness.
Our guests departing from Fort William showers are available from 1600 to 1700 and guests departing from Inverness showers are available from 1830 to 2000. Please be aware that this is subject to availability.
Guests arriving into Fort William, Inverness and London Euston can purchase a shower token from our on-board teams and showers are available on arrival.
The Avanti lounge in London Euston costs £7.50 and Caledonian Sleeper operated lounges cost £10.00.
Don’t worry about packing towels – they’re supplied.
Left Luggage
Lockers or baggage-hold facilities are available at London Euston, Glasgow Central, Glasgow Queen Street, Edinburgh Waverley, Inverness and Fort William for a fee.
Please contact the luggage operator at the station for more details.
For more information go to National Rail
Visit our lounges page
Food and drink
Ordering Food
Choose from a variety of hot food, snacks, drinks and breakfast from our at seat menu. Press the call button to order from your host after departure. This is located above your seat.
Club Car
Seated guests do not have access to the Club Car, but you can order for delivery to your seat.
Breakfast
You can buy breakfast directly from your seat. Please speak to your host. Please order within 30 minutes of departure.
Cashless train
We are a cashless train and will only accept debit and credit cards, Apple Pay and Google Pay. We do not accept American Express.
View our menus
On-board tips
Luggage / Storage
You have access to lockers which are located above your seat. These are suitable for small personal items only.
Each guest can bring onto the train, free of charge, three items of personal luggage – two items (such as a suitcase or rucksack, not bigger than 30cm x 70cm x 90cm) plus one item of hand luggage.
If you have any larger luggage items you can let our on-board teams know and they show you where to store it in a secure area.
Sleep Kit
You will receive a Sleep Kit containing an eye mask and earplugs. You will find this on your seat when you board.
Sockets
At your seat you will find a USB charging port and plug socket.
Please do not use the socket for any other devices i.e. hairdryers and straighteners.
Wi-fi
Though we have Wi-fi available on our service, the geography of our route means that sometimes we can’t guarantee Wi-fi will be available for your whole journey. If you want to watch or listen to something while you travel we advise downloading before you travel.
Please think about other people and wear headphones if you are listening to music or watching videos.
The highland landscape is the best entertainment we can offer, so why not put your phone down and take in the rugged landscape?
Good to know
Guests travelling on the seated coach to and from Fort William will be required to swap coaches at Edinburgh. Our on-board crew will be on hand to answer any questions. If you are travelling on this route with a bicycle or additional luggage you will be required to move your items during this formation change.
You will be travelling on a railway line so there will be the occasional bump. The train will stop and start a few times during the evening.
View our accommodation pages
Other handy tips
Where am I?
Want to know where you are when you wake up? We always check Google Maps. Want to know if your train is running on time? There is a great website called Real Time Trains. We love it.
Onward travel
If you are catching a connecting train you can find timetables on Scotrail’s website.
If you are catching a ferry you can find timetables on Caledonian MacBrayne’s website.
Further info and FAQs
Travelling with children
Read our travelling with children page for more information. All guests under 12 will receive a kids pack.
Travelling with a bike
Caledonian Sleeper operates one the UK’s longest passenger trains and because of this we are not able to accept bikes at Dalwhinnie, Preston and Watford Junction. This is due to the train being longer than the platforms.
If you are travelling on our Fort William service, you will be required to move your bike during a coach changeover at Edinburgh Waverley.
Read our travelling with a bike page for more information.
Travelling with pets
Unfortunately, pets cannot travel in our Seated Carriage, however we can accept assistance dogs.
Read our travelling with pets page for more information.
For more information on assistance dogs please read our Accessible Travel Policy.
What if I’m delayed?
Delay Repay is a national scheme that makes it easier to claim compensation when your journey is delayed.
View our Delay Repay Page for more details.
View our FAQs View our FAQsGet the latest offers
Want to stay informed about the latest developments with Caledonian Sleeper? Don’t worry, we won’t bombard you with emails, and you can unsubscribe at any time, but our e-newsletter will keep you up-to-date every step of the way.