Hints and Tips
It is important to us that you have all the information you need to ensure your journey with us is an enjoyable experience.
Our helpful hints and tips provide you with everything you need to know before you travel with us.
Before you travel
Have your tickets ready for boarding.
We only sell E-tickets for our service. You will have received an email with a link to your ticket.
In your confirmation email, you will receive two types of link:
- PK pass – this is used to download the ticket to an Apple wallet. To download your ticket click on the Add to my Apple Wallet button.
- PDF – If you don’t have an Apple device or if you wish to print your ticket on A4 paper we also include a PDF option. To download your PDF ticket click on the Download PDF button.
You must download your e-ticket to travel.
Our E-Tickets can be shown to your on-board host either on your device as a PDF or added to an Apple wallet.
In case of disruption we will contact guests, who have booked directly with us via email or text message on the day of scheduled travel, so please make sure we have the correct contact numbers for you.
Check our service alterations page before you travel.
Listen for announcements at the station for boarding arrangements.View our Service Alterations page
At the station
We operate guest lounges two hours before departure at:
London Euston: For Caledonian Double and Club Room guests only
Inverness: For Caledonian Double and Club Room guests only.
Fort William: For Caledonian Double and Club Room guests only.
Dundee: For all guests.
Leuchars: For all guests.
Perth: For all guests.
We also have partner lounges available at:
Edinburgh Waverley – Temporarily closed (operated by LNER): For Caledonian Double and Club Room guests.
Glasgow Central (operated by Avanti): For Caledonian Double and Club Room guests.
Please visit our lounge page for further information and opening times.
Lockers or baggage-hold facilities are available at London Euston, Glasgow Central, Glasgow Queen Street, Edinburgh Waverley, Inverness and Fort William for a fee. Please contact the luggage operator at the station for more details.
For guests traveling in our seated coach or classic rooms and would like to freshen up before your journey, you can purchase a shower token for £10 from our lounges in Fort William and Inverness.
Our guests departing from Fort William showers are available from 1600 to 1700 and guests departing from Inverness showers are available from 1830 to 2000. Please be aware that this is subject to availability.
Guests arriving into Fort William, Inverness and London Euston can purchase a shower token from our on-board teams and showers are available on arrival.
Caledonian Sleeper operated lounges cost £10.00.
Don’t worry about packing towels – they’re supplied.Visit our lounges page
Food and drink
Caledonian Double and Club guests have priority access to the Club Car. We operate on a first come first served basis and do not take reservations. Our Club Cars are extremely popular and based on capacity, our team may ask you to come back a little later when space is available. We will do our utmost to accommodate Classic guests in the Club Car, where space is available.
Seated guests do not have access to the Club Car, but can order for delivery to their seat.
Caledonian Double and Club Room guests will receive a complimentary breakfast and can choose to have breakfast in the Club Car or in their room.
You can choose your morning breakfast by filling out your card in the room and leaving it on the outside of your room door handle the evening before.
Classic and Seated guests can purchase breakfast when on-board. Please speak to your host.
Enjoy a taste of Scotland served direct to your room. Order via the call button in your room or visit the Club Car.
All rooms have a pull out table so you can enjoy your meal in the comfort of your room.
Seated guests can choose from a variety of hot food, snacks, drinks and breakfast from our at seat menu. Press the call button to order from your host. This is located above your seat.
We are a cashless train and will only accept debit and credit cards, Apple Pay and Google Pay. We do not accept American Express.View our menus
Luggage / Storage
Each guest can bring onto the train, free of charge, three items of personal luggage – two items (such as a suitcase or rucksack, not bigger than 30cm x 70cm x 90cm) plus one item of hand luggage.
There is space under the bed for your suitcases. Please do not put your luggage in the en-suite in Club and Caledonian Double rooms because if it falls it can block the door from opening.
If you have any larger luggage items you can let our on-board teams know and they show you where to store it in a secure area– our rooms are cosy therefore smaller luggage is recommended in the room.
Seated guests have access to lockers which are located above your seat. These are suitable for small personal items only.
We use a keycard system on-board our trains. To activate the lock on your room door tap the keycard against the reader outside your room twice. When it flashes red after the second tap it means the lock is active. After that you just need to tap the reader once to enter the room.
Sleep Kit & Toiletries
- Seated guests will receive a Sleep Kit containing an eye mask and earplugs.
- Classic guests Sleep Kit containing an eye mask, earplugs and a bar of soap.
- Club guests will receive a Sleep Kit containing an eye mask, earplugs, and a bar of Arran Sense of Scotland Soap
- Caledonian Double guests will receive a Sleep Kit containing an eye mask, earplugs, and a toilet bag with Arran Sense of Scotland toiletries including a bar of Arran Sense of Scotland soap.
All en-suites are equipped with a split dispenser filled with Arran Sense of Scotland shower gel and conditioning shampoo.
All Club and Caledonian Double rooms are equipped with an en-suite shower room. Towels are provided in a bag in your en-suite.
At Caledonian Sleeper we pride ourselves on being a sustainable mode of transport, we encourage you to be eco-conscious too and conserve water when using your in room washbasin and en-suite shower in our Club and Caledonian Double rooms.
The in-room sockets are suitable for charging small devices such as mobile phones.
Seated guests have a USB charging port and plug socket available.
Please do not use the control panel for any other devices i.e. hairdryers and straighteners.
Though we have Wi-fi available on our service, the geography of our route means that sometimes we can’t guarantee Wi-fi will be available for your whole journey. If you want to watch or listen to something while you travel we advise downloading before you travel.
The highland landscape is the best entertainment we can offer, so why not put your phone down and take in the rugged landscape?
Good to know
You will be travelling on a railway line so there will be the occasional bump. The train will stop and start a few times during the evening.
During the evening the formation of our train will change to allow us to serve all destinations, this means when you wake up the Club car might be in a different place to where you left it the night before! This is normal and happens every service, our Hosts will be able to answer any questions.
Guests travelling on the seated coach to and from Fort William will be required to swap coaches at Edinburgh. Our on-board crew will be on hand to answer any questions. If you are travelling on this route with a bicycle or additional luggage you will be required to move your items during this formation change.
Something not quite right in your room or seat
If there is something not quite right in your room then please let our on-board team know so we can rectify the issue for you. You can contact your host by using the call button.View our accommodation pages
Other handy tips
Where am I?
Have trouble drifting off? View our sleep tips page for information on how to help get the best sleep you can while on-board.View our sleep tips page
Further info and FAQs
Travelling with children
Read our travelling with children page for more information. All guests under 12 will receive a kids pack.
Travelling with a bike
Caledonian Sleeper operates one the UK’s longest passenger trains and because of this we are not able to accept bikes at Dalwhinnie, Preston and Watford Junction. This is due to the train being longer than the platforms.
If you are travelling on our Fort William service, you will be required to move your bike during a coach changeover at Edinburgh Waverley.
Read our travelling with a bike page for more information.
Travelling with pets
Read our travelling with pets page for more information.
What if I’m delayed?
Delay Repay is a national scheme that makes it easier to claim compensation when your journey is delayed.
View our Delay Repay Page for more details.View our FAQs View our FAQs
Get the latest offers
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