Before Your Trip | Caledonian Sleeper |

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Booking online

Select journey details

1. Click on the “book” button
2. Choose “one way” or “return” (we only sell individual journeys, so your out and return leg are treated as individual bookings)
3. Choose your “to” and “from” destinations
4. Select the date(s) of travel
5. Select the number of guests. Family ticket discounts will be applied automatically by the booking system where applicable
6. Add any railcards, bikes or pets
7. Add any promotional code
8. If you require a room supplement, click the “room supplement only” box.
   Room Supplements DO NOT INCLUDE TRAVEL. When you travel with a room supplement you must also have a valid travel ticket, such as an Anytime, Off-Peak or Super Off-Peak Single or Return; a Britrail or Interrail Pass; or an All Line Rover.
9. Click on the “Get times and tickets” button

For bookings of 9 or more view our Group Travel page.

If you want your booking to be added to your Caledonian Sleeper account please make sure to log into your account before starting the booking process.

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Enter Guest Details

1. Enter the name, contact telephone number and email address for the Lead Guest. 
   We need contact details, for the Lead Guest only, in case we need to get in touch because of disruption or for other service-related reasons. Please make sure that you can be contacted by text message, using this mobile phone number, on the evening on which the service operates.
2. Click on the “Next Step: Review Order” button

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Enter your Payment details

• If the cardholder is the Lead Guest, fill in the address details
• If the cardholder is NOT the Lead guest, click  “Use other payment details” and enter the details of the cardholder making the payment.
• When details are correct click “Next Step: Pay with card”

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Confirmation

• When your booking is complete you will see the confirmation page with your booking details. You will also receive a confirmation email containing a link to your E-Ticket.
• E-Ticket

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Caledonian Sleeper E-Tickets

We only sell E-tickets for our service. When you book you will receive an email containing a link to your ticket.

In your confirmation email, you will receive two types of link:

• PK pass – this is used to download the ticket to an Apple wallet. To download your ticket click on the Add to my Apple Wallet button.
• PDF – If you don’t have an Apple device or if you wish to print your ticket on A4 paper we also include a PDF option. To download your PDF ticket, click on the Download PDF button.

You must download your e-ticket to travel. 

Our E-Tickets can be shown to your on-board host either on your device as a PDF or added to an Apple wallet.

If you have any problems downloading your Caledonian Sleeper E-Ticket contact our Guest Service Centre using our live chat facility or calling 0330 060 0500.

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Family Tickets

Our family tickets are available to all our guests travelling with children on any route.

To book a Family Ticket online, choose the number of adults and children in the booking widget. The system will apply the family ticket discount automatically.

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Other Types of tickets

We also accept National Rail tickets, valid on all operators. This includes:

• Anytime
• Off-Peak
• Super Off-Peak
• All Line Rover
• Britrail Passes (that cover the entire journey)
• Inter-Rail Passes (that include travel in Great Britain)
• Eurail passes (that include travel in Great Britain)
• FIP Coupons for Great Britain Passenger Railway

These must be valid between stations served by the Caledonian Sleeper for part or all of your complete rail journey

To travel in Caledonian Sleeper seated coach, you must have one of the ticket types listed above. To use these ticket types, you must also reserve a seat through our Guest Service Centre (subject to availability).

If you hold one of the ticket types listed above, you will need to purchase a Room Supplement to travel in a room.

Britrail / FIP and All Line Rover tickets need to be valid on date of arrival in destination.

Interrail and Euro Rail need to be valid the date you join the train.

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Pre-Trip Emails

When you have booked your ticket with us you will receive a confirmation email with a link to download your E-ticket. This email will also contain your booking reference number. You will need this number if you have any booking queries with our Guest Service Centre.

Our pre-trip emails contain details of your booking. If there are any changes to your trip caused by engineering works these emails will inform of these.

4 weeks before travel you will receive an email containing a link to the destination you are travelling to. This email also contains a link to station information and guest lounges (where applicable). This email contains a link to Passenger Assistance, a service for people with mobility issues who require help at the station.

1 week before travel you will receive an email with details of your booking with links to view our current menu.

2 days before travel you will receive an email with hints and tips for your journey and a link to our Travel Updates page. Our Travel Updates page contains the most up-to-date information about any changes to your journey. Please double check this page before travel.

If you don't want to receive pre-trip emails, you can turn these off in your Caledonian Sleeper “My account”. You can register for an account by clicking "Register" on the menu at the top of the page.

You cannot opt out of the email sent two days before travel.

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Third Party Bookings

Third party ticket providers do not provide us with contact details, so if you booked a ticket through a third party ticket provider we can’t get in touch with you if there are any alterations to our services.

Please check our Travel Updates page for the most up to date information about your journey.

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We can assist you with:

• Planning your journey and reviewing your accommodation needs
• Getting on and off the train
• Booking your tickets (at the same time as you book assistance)
• Booking any room supplements (if you need this)
• Booking a wheelchair space in our seated accommodation
• Making a seat reservation in our seated accommodation
• Understanding what services and facilities are available on the train and at the station
• Carrying your luggage on and off the train
• Boarding with scooters or other mobility aids

Our staff are trained in assisting guests with both visible and non-visible impairments.

We can provide assistance with planning your journey, getting on and off the train and whilst you are on board. We do not have our own station teams at any stations so we are unable to assist you around the station or connecting to onward transport. However, some stations provide this assistance at times when their stations have staff on duty. We can check this for you if you contact us or you can review our interactive access map: http://accessmap.nationalrail.co.uk/

Please note, our on board hosts are unable to assist with personal care or manually handling (unless in emergency).

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Your journey starts before you board our train – which is why we have worked to create several station lounges across Scotland. That means you can enjoy our famous Caledonian Sleeper hospitality before you depart.

Our Guest Lounges all have accessible shower and toilet facilities, while Caledonian Sleeper hosts will be on hand to serve drinks and snacks to guests ahead of and after their journey.

We operate our own Guest Lounges in London Euston, Fort William & Inverness.

We also share guest lounges with other operators at Aberdeen, Edinburgh and Glasgow, available two hours before departure and two hours after arrival.

Alcohol is not permitted in any lounge in Scotland.

Visit our Guest Lounges page for more information.

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London Euston

Caledonian Double En-Suite and Caledonian Club En-Suite guests

You can check in and will receive a boarding card when you enter the lounge.

Our hosts will come to the lounge to meet you at boarding time to take you to the train. An announcement will be in the lounge made by our team when the train is boarding.

Classic and Seated Coach Guests

Aberdeen, Inverness, and Fort William services

Our hosts will be waiting to meet you on platform 1 at boarding time and will check you in.

Edinburgh and Glasgow services

Our hosts will be waiting to meet you at platform 1 at boarding time and will check you in.

Please note – there may be times where platform numbers can change. Please look at the departure board before boarding.

View all timetables here.

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Edinburgh

All guests

Our hosts will be waiting to meet you on the platform at boarding time and will check you in.

View Edinburgh Timetables.

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Glasgow

All guests

Our hosts will be waiting to meet you at the gate-line at the platform at boarding time and will check you in.

View Glasgow Timetables.

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Intermediate Stations

All guests

Please be ready on the platform for the train arriving where our hosts will welcome you on board.

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We offer secure storage space in our seated coach for 6 bicycles in racks and 2 bicycles in bags per service.

All bikes require a reservation to travel on our services. Due to high demand, we strongly advise reserving a space for your bike at your time of booking.

All bike reservations must be confirmed 3 hours before the service departs its first station. (For example, if you are travelling from Aviemore the bike reservation must be confirmed 3 hours before the service departs Inverness).

You can only book a maximum of one bicycle per guest.

If you are travelling on our Fort William service, you will be required to move your bike during a coach changeover at Edinburgh Waverley.

We cannot take bike reservations for services to/from:

• Blair Atholl
• Carlisle
• Corrour
• Crewe
• Dalwhinnie
• Preston
• Watford Junction

This is because our train is longer than the platform at these stations.

Bikes are carried at your own risk in line with National Rail Conditions of Travel.

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Bike in bag reservation

When you book, you will see "Bike in Bag" on the "Review your order" page before confirming. This type of reservation requires you to dismantle your bike and store it in a bike bag.

The maximum sizes accepted for Bike in Bag reservations are:

• Bike in Bag Maximum Volume: 285 litres / 138x39x85cm
• Bike in Bag Maximum Wheelbase: 126cm

Purpose made soft, protective storage bags containing dismantled bike accepted only. We cannot accept “makeshift bags” or bikes fully assembled in larger bags/wrapping.

You will be allocated a bike in bag letter on your reservation. This corresponds to the space on the train where your bike in bag reservation will be allocated.

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Bike reservations for Fort William guests who have booked a seat 

When you make your booking, the "Review your order" page will show you two bike reservations before you confirm your booking. These could be either bike on rack or bike in bag reservations as shown above.

There are two seat reservations and two bike reservations because you are required to move coach and move your your bike between coaches at Edinburgh on both northbound and southbound journeys.

You will be allocated a bike in rack letter or bike in bag letter for both legs of your journey, which corresponds to the rack space or bike in bag space on the train.

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Luggage allowance

Each guest can take:

• 2 bags or suitcases (maximum size for under bed storage 30cm x 70cm x 90cm)
• 1 item of hand luggage
  
  

Any larger items can be stored in the luggage racks in the Seated Coach.

These items are included in your ticket price with no additional fees.

We ask that you label your luggage with your name, address and telephone number.  This is in line with National Rail Conditions of Travel (PDF, 1.04mb).

We cannot carry any luggage for anyone who is not travelling with us.

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Refund conditions

Caledonian Double, Club, Classic, Seated tickets or Room Supplements

• 100% refund up to 7 days before travel.
• 50% refund less than 7 days and up until 1200 (midday) day before travel.
• Refunds are not available after 1200 (midday) the day before travel.
• For departures between midnight and 2am, refunds are only available up until 1200 (midday) 2 days before travel.

Flexipass

You can cancel Flexipass reservations up to midday the day before travel. After this time, you will lose any journeys booked and not travelled from your Flexipass total.

National Rail Tickets

Subject to the conditions of the operator who prices the fare.

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Refunds for Cancelled Services

If your train was cancelled, you are entitled to a full refund.

Caledonian Sleeper E-Tickets 

We will pay the refund directly to the credit or debit card you bought the ticket with. We will ask your card issuer to make a refund within ten working days of receiving your request. The card issuer will refund the purchase price under the terms of the card agreement. The refund may not appear on your card statement immediately.

Tickets purchased at a Station Ticket Office or Vending Machine

If you bought your ticket from a station ticket office or a ticket vending machine, you can apply for a refund at any station ticket office.

The company you bought your ticket from will pay the refund.

Tickets purchased through a Third-Party vendor

If you bought your ticket from any other agent, ticket-selling website, or telesales outlet, you must return the ticket to where it was purchased to claim a refund.

The company you bought your ticket from will pay the refund.