Guest Service Centre

Our Guest Service Centre is here to help our guests every step of the way and we’ve extended the opening times of our Social Media and Live Chat team to be on hand when you need them.

New opening hours

Monday-Friday – 24 hours

Saturday – Midnight to 1600

Sunday – 1200- Midnight

The best way to contact our Guest Service Centre via the live chat icon on the bottom right hand corner of this page as shown below:

Aberdeen Lounge

Guests with Club and Caledonian Double tickets travelling to and from Aberdeen can now enjoy the guest lounge operated by Scotrail up to two hours before departure and two hours after arrival.

Opening hours

Monday to Friday – 06:15 to 21:15,

Saturday – 06:15 to 18:45

Sunday – 08:45 to 21.15