Before your trip
How to Book Caledonian Sleeper Tickets
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Booking online
Select journey details
- Click on the “book” button
- Choose “one way” or “return” (we only sell individual journeys, so your out and return leg are treated as individual bookings)
- Choose your “to” and “from” destinations
- Select the date(s) of travel
- Select the number of guests. Family ticket discounts will be applied automatically by the booking system where applicable
- Add any railcards, bikes or pets
- Add any promotional code
- If you require a room supplement, click the “room supplement only” box.
Room Supplements DO NOT INCLUDE TRAVEL. When you travel with a room supplement you must also have a valid travel ticket, such as an Anytime, Off-Peak or Super Off-Peak Single or Return; a Britrail or Interrail Pass; or an All Line Rover. - Click on the “Get times and tickets” button
For bookings of 9 or more view our Group Travel page.
If you want your booking to be added to your Caledonian Sleeper account please make sure to log into your account before starting the booking process.
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Select Accommodation Type
- Select the accommodation type for each leg of your journey. If you require an accessible room, check the “accessible rooms” option to display the accessible accommodation available.
- If you are booking more than one room, you can use the “x Guests in x room” selection tool to choose how many rooms you would like to book. (Use this if you would like to book a separate room for each guest)
- You can make changes to the route, number of guests, railcards, bikes, pets and dates by clicking the “edit” icon
- You can use the “view more dates” option to see a calendar view of dates available. Select the type of accommodation you require from the menu at the top to show availability. To show accessible room availability select “accessible options. The calendar view shows live pricing across the month you have selected.
- When you are happy with your selection click on the “Next step: Guest Details” button
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Enter Guest Details
- Enter the name, contact telephone number and email address for the Lead Guest.
We need contact details, for the Lead Guest only, in case we need to get in touch because of disruption or for other service-related reasons. Please make sure that you can be contacted by text message, using this mobile phone number, on the evening on which the service operates. - Click on the “Next Step: Review Order” button
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Review Your Order
- Check the details are correct for all legs of your journey
- You can change which room(s) you have booked using the “change rooms” button. All bookings must comply with our travelling with children policy.
Please note that the booking system holds your room for 40 minutes.
If you leave this page you will not be able to rebook the same room until the system has released the room.
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Enter your Payment details
- If the cardholder is the Lead Guest, fill in the address details
- If the cardholder is NOT the Lead guest, click “Use other payment details” and enter the details of the cardholder making the payment.
- When details are correct click “Next Step: Pay with card”
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Enter card details
- Enter the payment card number, expiration date and CVV security code
- Click on “pay” button
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Confirmation
- When your booking is complete you will see the confirmation page with your booking details. You will also receive a confirmation email containing a link to your E-Ticket.
- E-Ticket
Booking alternatives
Booking via phone
You can book tickets over the phone by calling our Guest Service Centre on 0330 060 0500.
Booking at a ticket office
You can book tickets at any station ticket office.
Amending or cancelling a booking
We cannot make amendments to your booking. If your travel plans change you can cancel your ticket and book a new ticket. Please see our refunds page for details on how to cancel your booking.
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Caledonian Sleeper E-Tickets
We only sell E-tickets for our service. When you book you will receive an email containing a link to your ticket.
In your confirmation email, you will receive two types of link:
- PK pass – this is used to download the ticket to an Apple wallet. To download your ticket click on the Add to my Apple Wallet button.
- PDF – If you don’t have an Apple device or if you wish to print your ticket on A4 paper we also include a PDF option. To download your PDF ticket, click on the Download PDF button.
You must download your e-ticket to travel.
Our E-Tickets can be shown to your on-board host either on your device as a PDF or added to an Apple wallet.
If you have any problems downloading your Caledonian Sleeper E-Ticket contact our Guest Service Centre using our live chat facility or calling 0330 060 0500.
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Caledonian Sleeper E-Ticket information
These rail tickets are only valid for travel on the Caledonian Sleeper and include a reservation for your chosen type of accommodation.
You can buy these tickets up to 12 months before you travel from this website or from our Guest Service Centre.
These are single (one-way) tickets; to make a return journey, just buy two single tickets.
Railcard discounts are available on some of our tickets. Please check the railcard page for details.
We appreciate that your travel plans sometimes have to change. Therefore, our tickets are fully refundable as follows:
- 100% refund up to 7 days before travel
- 50% refund less than 7 days and up until 12pm day before travel
- Refunds are not available after midday the day before travel.
- For departures between midnight and 2am, refunds are only available up until midday 2 days before travel.
Available for Caledonian Double, Club, Classic, Accessible Double and Accessible Twin rooms and for our seated coach.
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Family Tickets
Our family tickets are available to all our guests travelling with children on any route.
To book a Family Ticket online, choose the number of adults and children in the booking widget. The system will apply the family ticket discount automatically.
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Room Supplements
Room supplements allow people who already hold National Rail tickets or those included in the "additional ticket types" section below to travel in rooms on board our service.
Room Supplements are available for Solo or Shared occupancy of a room in both Club and Classic accommodation.
You cannot use room supplements in conjunction with Caledonian Sleeper seated tickets. If you wish to travel in a room, you will need to request a refund for your seated ticket and purchase the Classic/Club/Double ticket for the accommodation you require.
Classic Room supplements can be used with First or Standard class rail tickets.
Club Room supplements can only be used with First Class rail tickets.
A Room Supplement does not include a travel ticket and is not valid for travel on its own. You must hold a travel ticket to purchase a Room Supplement.
If you attempt to travel on a Room Supplement without a valid travel ticket, you will be asked to purchase one, in addition to the room supplement you have already paid for to travel with us. No credit will be given for what you have already purchased.
If you do not already hold one of these tickets and wish to travel with us, please do so by booking through this website or via our Guest Service Centre, but do not check the box for a Room Supplement. This will take you to our booking system for our dedicated tickets, which include your travel and accommodation, and do not require the purchase of an additional Room Supplement.
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Other Types of tickets
We also accept National Rail tickets, valid on all operators. This includes:
- Anytime
- Off-Peak
- Super Off-Peak
- All Line Rover
- Britrail Passes (that cover the entire journey)
- Inter-Rail Passes (that include travel in Great Britain)
- Eurail passes (that include travel in Great Britain)
- FIP Coupons for Great Britain Passenger Railway
These must be valid between stations served by the Caledonian Sleeper for part or all of your complete rail journey
To travel in Caledonian Sleeper seated coach, you must have one of the ticket types listed above. To use these ticket types, you must also reserve a seat through our Guest Service Centre (subject to availability).
If you hold one of the ticket types listed above, you will need to purchase a Room Supplement to travel in a room.
Britrail / FIP and All Line Rover tickets need to be valid on date of arrival in destination.
Interrail and Euro Rail need to be valid the date you join the train.
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Advance Fares Valid on Other Operators
These tickets are not valid for travel on our services.
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Flexipass tickets
Flexipass is a collection of 10 single sleeper tickets that can be used for any journey on Caledonian Sleeper.
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Pre-Trip Emails
When you have booked your ticket with us you will receive a confirmation email with a link to download your E-ticket. This email will also contain your booking reference number. You will need this number if you have any booking queries with our Guest Service Centre.
Our pre-trip emails contain details of your booking. If there are any changes to your trip caused by engineering works these emails will inform of these.
4 weeks before travel you will receive an email containing a link to the destination you are travelling to. This email also contains a link to station information and guest lounges (where applicable). This email contains a link to Passenger Assistance, a service for people with mobility issues who require help at the station.
1 week before travel you will receive an email with details of your booking with links to view our current menu.
2 days before travel you will receive an email with hints and tips for your journey and a link to our Travel Updates page. Our Travel Updates page contains the most up-to-date information about any changes to your journey. Please double check this page before travel.
If you don't want to receive pre-trip emails, you can turn these off in your Caledonian Sleeper “My account”. You can register for an account by clicking "Register" on the menu at the top of the page.
You cannot opt out of the email sent two days before travel.
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Pre-Trip Text Messages
On occasions where we cannot deliver a full service, we may contact you via text message to let you know before your journey. We will send this to the phone number you provided us when you booked your ticket.
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Third Party Bookings
Third party ticket providers do not provide us with contact details, so if you booked a ticket through a third party ticket provider we can’t get in touch with you if there are any alterations to our services.
Please check our Travel Updates page for the most up to date information about your journey.
Passenger Assist
Helping older and disabled guests
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We can assist you with:
- Planning your journey and reviewing your accommodation needs
- Getting on and off the train
- Booking your tickets (at the same time as you book assistance)
- Booking any room supplements (if you need this)
- Booking a wheelchair space in our seated accommodation
- Making a seat reservation in our seated accommodation
- Understanding what services and facilities are available on the train and at the station
- Carrying your luggage on and off the train
- Boarding with scooters or other mobility aids
Our staff are trained in assisting guests with both visible and non-visible impairments.
We can provide assistance with planning your journey, getting on and off the train and whilst you are on board. We do not have our own station teams at any stations so we are unable to assist you around the station or connecting to onward transport. However, some stations provide this assistance at times when their stations have staff on duty. We can check this for you if you contact us or you can review our interactive access map: http://accessmap.nationalrail.co.uk/
Please note, our on board hosts are unable to assist with personal care or manually handling (unless in emergency).
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How to book Passenger Assist
Free Phone: 0800 904 7267
Text: 60083
Textphone: 0845 60 50 600
Our website (Under Passenger Assist)
Using the Passenger Assistance app
To ensure your assistance booking is logged and guaranteed please request your assistance 2 hours before the train is to due to leave its originating service station.
If you plan to stay in an accessible room, you need to book this in addition to your assistance.
If you are travelling by train to connect to our sleeper service or travelling on another service in the morning, we can book assistance for you with the other train services.
We can also organise alternative accessible travel for you, details can be found in the Alternative Accessible Travel section below.
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'Turn up and go' assistance
You can turn up at a station (which you have checked is accessible to you) and be assisted on and off the train without booking assistance in advance. However, we recommend you contact us in advance if:
- You need a wheelchair/scooter space or an accessible room because these are limited
availability. - You have access needs related to overnight accommodation which are crucial to your safety, comfort and health. For example, power supply for medical equipment.
If you do turn up at an accessible intermediate station (i.e. not one of the major destination stations) it is likely that the train will call at a time when the station is not staffed. Please wait on the platform and our on board hosts will assist you on board. If there are any problems please use an Information Point or Help Point to get in touch.
If needed, we can arrange alternative accessible transport for you (refer to the Alternative Accessible Travel section below) but this may take some time to arrange if it has not been booked in advance.
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Alternative Accessible Travel
If you need to travel to or from a station that is inaccessible to you (for example, because it is not step free) we will book alternative accessible transport for you at no extra charge to take you between the inaccessible station and the nearest or most convenient one that is accessible to you.
This would usually be a taxi that is suitable for your needs. To ensure you can make as much of your journey with us as possible, please get in touch as soon as possible so arrangements can be made. If we organise rail replacement services when there is disruption, this will be accessible for you.
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Your journey starts before you board our train – which is why we have worked to create several station lounges across Scotland. That means you can enjoy our famous Caledonian Sleeper hospitality before you depart.
Our Guest Lounges all have accessible shower and toilet facilities, while Caledonian Sleeper hosts will be on hand to serve drinks and snacks to guests ahead of and after their journey.
We operate our own Guest Lounges in London Euston, Fort William & Inverness.
We also share guest lounges with other operators at Aberdeen, Edinburgh and Glasgow, available two hours before departure and two hours after arrival.
Alcohol is not permitted in any lounge in Scotland.
Boarding
We want to ensure that everyone has a great start to their Caledonian Sleeper journey by getting you on board as quickly as we can. Please refer to our timetables for your boarding times.
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London Euston
Caledonian Double En-Suite and Caledonian Club En-Suite guests
You can check in and will receive a boarding card when you enter the lounge.
Our hosts will come to the lounge to meet you at boarding time to take you to the train. An announcement will be in the lounge made by our team when the train is boarding.
Classic and Seated Coach Guests
Aberdeen, Inverness, and Fort William services
Our hosts will be waiting to meet you on platform 1 at boarding time and will check you in.
Edinburgh and Glasgow services
Our hosts will be waiting to meet you at platform 1 at boarding time and will check you in.
Please note – there may be times where platform numbers can change. Please look at the departure board before boarding.
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Aberdeen
All guests
Our hosts will be waiting to meet you on the platform at boarding time and will check you in.
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Edinburgh
All guests
Our hosts will be waiting to meet you on the platform at boarding time and will check you in.
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Fort William
Caledonian Double En-Suite and Club En-Suite guests
Our hosts will come to the lounge to meet you at boarding time to check you in.
Classic and Seated Coach Guests
Our hosts will be waiting to meet you at the top of the platform at boarding time to check you in.
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Glasgow
All guests
Our hosts will be waiting to meet you at the gate-line at the platform at boarding time and will check you in.
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Inverness
All guests
Our hosts will be waiting to meet you on the platform at boarding time and will check you in.
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Birmingham International
The platform at Birmingham International is shorter than the full length of our train. As a result, a small number of rear coaches will not be positioned alongside the platform when the train stops.
Coaches off the platform
Due to the length of our train certain rear coaches will be off the platform at Birmingham International. Guests booked in these coaches will be unable to board or leave the train directly via those coaches at this station. Access will instead be provided via one of the platformed coaches, or our team will arrange a suitable reasonable adjustment to support boarding or alighting. Unfortunately, due to operational and infrastructure constraints, it is not possible to bring these coaches alongside the platform.
Our team will identify any affected bookings and contact guests in advance to make suitable arrangements.
Guest bookings
If your booking is affected, our Guest Service Centre will be in touch to discuss options such as relocating your reservation to a coach with platform access or amending your boarding or alighting station. We will work with you to ensure your journey runs smoothly.
Accessibility and reasonable adjustments
We understand this may impact some guests, including those requiring step-free access or travelling with mobility aids. Our team will discuss any reasonable adjustments needed to support your travel plans.
Travelling with bikes – Northbound Aberdeen Service
Due to the platform length, the coach containing bike storage is not accessible on northbound services from Birmingham International northbound to Aberdeen. Unfortunately, bikes cannot be carried on this service. Bike space remains available at other stations along the route.
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Intermediate Stations
All guests
Please be ready on the platform for the train arriving where our hosts will welcome you on board.
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We offer secure storage space in our seated coach for 6 bicycles in racks and 2 bicycles in bags per service.
All bikes require a reservation to travel on our services. Due to high demand, we strongly advise reserving a space for your bike at your time of booking.
You can only book a maximum of one bicycle per guest.
If you are travelling on our Fort William service, you will be required to move your bike during a coach changeover at Edinburgh Waverley.
We cannot take bike reservations for services to/from:
- Blair Atholl
- Carlisle
- Corrour
- Crewe
- Dalwhinnie
- Preston
- Watford Junction
Please note we are unable to carry bikes on our Birmingham International to Aberdeen, and Birmingham International to Fort William services and the intermediate stations on these routes.
This is because our train is longer than the platform at these stations.
Bikes are carried at your own risk in line with National Rail Conditions of Travel.
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Bike reservation types
On the “review your order” page before you confirm your booking there are two possible bike reservation categories.
- Bike on rack reservation – This requires you to fix the handlebars of your bike sideways
- Bike in bag reservation - This requires you to dismantle your bike and store it in a bike storage bag
The booking system allocates bike reservation types on a first come first served basis.
You will be allocated a coach and bike space letter for your bike reservation.
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Bike on rack reservation
When you make your booking, the "Review your order" page will show you "Bike on rack" before you confirm your booking. This type of reservation requires you to fix your bike’s handlebars sideways.
The maximum sizes accepted for Bike on rack Reservations are:
- Maximum Bike Length: 1.8 metres
- Maximum Tyre Width: 2.5 inches
We request that you fix your handlebars sideways and have the appropriate tools to do so.
You will be allocated a bike in rack letter, which corresponds to the rack space on the train for your bike.
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Bike in bag reservation
When you book, you will see "Bike in Bag" on the "Review your order" page before confirming. This type of reservation requires you to dismantle your bike and store it in a bike bag.
The maximum sizes accepted for Bike in Bag reservations are:
- Bike in Bag Maximum Volume: 285 litres / 138x39x85cm
- Bike in Bag Maximum Wheelbase: 126cm
Purpose made soft, protective storage bags containing dismantled bike accepted only. We cannot accept “makeshift bags” or bikes fully assembled in larger bags/wrapping.
You will be allocated a bike in bag letter on your reservation. This corresponds to the space on the train where your bike in bag reservation will be allocated.
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Bike reservations for Fort William guests who have booked a room
When you make your booking, the "Review your order" page will show you two bike reservations before you confirm your booking. These could be either bike on rack or bike in bag reservations as shown above.
There are two reservations because you are required to move your bike between coaches at Edinburgh on both northbound and southbound journeys.
You will be allocated a bike in rack letter or bike in bag letter for both legs of your journey, which corresponds to the rack space or bike in bag space on the train.
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Bike reservations for Fort William guests who have booked a seat
When you make your booking, the "Review your order" page will show you two bike reservations before you confirm your booking. These could be either bike on rack or bike in bag reservations as shown above.
There are two seat reservations and two bike reservations because you are required to move coach and move your your bike between coaches at Edinburgh on both northbound and southbound journeys.
You will be allocated a bike in rack letter or bike in bag letter for both legs of your journey, which corresponds to the rack space or bike in bag space on the train.
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E-bike Safety Requirements
When booking your E-bike on Caledonian Sleeper services, it is your responsibility to ensure that:
- The battery can and has to be switched off when on the train without removing it from the bike.
- The battery should not be removed from the bike.
- You are not permitted to use the train’s power supply to charge your battery.
- Your e-bike has to conform to EN15194 and/or displays the CE mark, and has to meet the criteria of an “Electrically assisted pedal cycle”(EAPC).
- The maximum permitted weight of your bike including battery should not exceed 25Kg.
Failure to comply with the above requirements may result in a refusal to board the train or your removal from the train.
Unfortunately, we are not able to carry bike boxes, tandems, tricycles, electric scooters or electric unicycles.
Like many other train operators, we have taken the decision to place a temporary ban all lithium-ion powered micro devices on all Caledonian Sleeper trains and in all stations with effect from Thursday, 1 June 2023.
This includes:
- e-scooters.
- e-unicycles.
- e-hoverboards.
- e-skateboards.
Having reviewed our position in the banning of these items, we have decided this ban will remain in place for the foreseeable future.
This policy does not apply to personal mobility devices, powered wheelchairs and power assisted bicycles or e-bikes, which are regulated by UK legislation and British Standards.
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Boarding and Arrival
We advise you to arrive 20 minutes before departure to give you time to store your bike properly.
When you check in our hosts will direct you to the bike storage area. Unfortunately, our hosts cannot assist you moving your bike.
When loading your bike, please make sure to fix your handlebars sideways or place them in a bag, depending on your reservation type. Please remember to bring appropriate tools.
On arrival please be ready to remove your bike from the storage area.
Disruption
Sometimes we are subjected to disruption issues that are outwith our control, meaning that you may not be able to compete your journey by train.
We get advance notice of any planned disruptions 6-12 weeks ahead. You can find more information here.
If you are affected, our team at the Guest Service Centre will be in touch with you to organise your bike reservation needs with our road transport partners.
Should there be any unplanned disruption on your departure day, we will contact you as soon as possible. We will try to make arrangement with our road transport partners to accommodate your bike. If you decide that you do not wish to travel you will be eligible for a refund.
During disruption when we use rail replacement services, we may not be able to accommodate/make arrangements for your bike.
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If you’re planning on taking your little ones on their first Caledonian Sleeper adventure or you’re a regular traveller, you’ll find everything you need to know about our family tickets and interconnecting room options here.
Travelling with Infants aged 0-4
Infants aged between 0 and 4 are permitted to travel free of charge with a paying accompanying adult.
One infant is permitted for each paying adult. The infant must share a seat or bed with the paying adult. If you would like your infant to have their own seat or bed you must purchase a child ticket.
Travelling with Children under the age of 12
Children aged under 12 must travel in the same room or interconnecting room (Classic Room) with their accompanying adult.
Travelling with Children aged 12 to 15
Children aged between 12 and 15 are welcome to travel in a room by themselves. Please note that the children must travel in a room directly next to an accompanying adult.
Travelling with Children under the age of 12 in the top bunk
We advise that children under 12 should not sleep in an upper bed whilst travelling on our services.
Family tickets
Our family tickets are available to all our guests travelling with children on any route. Our family tickets offer a saving of up to 33%, making your Caledonian Sleeper experience more affordable.
To book a Family Ticket online, choose the number of adults and children in the booking widget. The system will apply the family ticket discount automatically.
Travel Cots
Please note when travelling with infants and younger children, our rooms are too narrow for standard travel cots.
Interconnecting or Adjacent Rooms
Our service provides a unique offering of interconnecting rooms so that you can keep the family close by when you travel. Interconnecting rooms are available in our Classic Rooms only and are perfect for snuggling down and sharing bedtime stories together.
Booking an interconnecting room online
Select the number of adults and children required on your chosen route and date of travel.
Select Classic Room from the main booking page (Club En-Suite and Caledonian Double En-Suite rooms do not have interconnecting rooms).
The booking system will automatically allocate rooms for you. Check your rooms are in the same coach, and the room numbers are consecutive numbers.
You can change rooms and coach by clicking on ‘Select Rooms’ on the review order page as shown below to choose your room from our train diagram.
If you are unable to find the correct rooms, contact or Guest Ambassadors via our live chat or on by calling 0330 060 0500 or +44 141 555 0888 if calling from outside the UK
Kids’ Packs
Ask your host for one of our kids’ packs, filled with Caledonian Sleeper goodies.
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We can accommodate up to two domestic pets in our rooms for a cost of £30 per journey. This charge covers the cost of a deep clean from having your pets in the room.
When making your booking, add the number of pets in the booking widget. The booking system will automatically add the cost to your total.
Pet restrictions
Pets are not allowed in the Seated Coach.
Pets are not allowed in the Club Car.
Pets are not allowed on the beds in your room.
Please ensure they stay on the floor during your journey.
Pets are not allowed to walk to carriages other than where your room is booked.
If there is a disruption, we may offer a rail replacement service. However, we cannot guarantee that your pet will be able to travel on this service.
Frequently asked questions
Sorry, once you have boarded our service you and your pet cannot leave the train until you reach your destination.
Ask our hosts and they will bring you some water for your pet.
Dogs are welcome in all Caledonian Sleeper Guest Lounges but must remain on a lead and must stay off all furniture.
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Luggage allowance
Each guest can take:
- 2 bags or suitcases (maximum size for under bed storage 30cm x 70cm x 90cm)
- 1 item of hand luggage
Any larger items can be stored in the luggage racks in the Seated Coach.
These items are included in your ticket price with no additional fees.
We ask that you label your luggage with your name, address and telephone number. This is in line with National Rail Conditions of Travel (PDF, 1.04mb).
We cannot carry any luggage for anyone who is not travelling with us.
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Luggage Storage
Seated Coach
Guests travelling in our seated coach can use the storage racks in the seated coach for suitcases and larger bags.
There is also a small locker above your seat. This is suitable for small personal items only.
Rooms
There is space under the bed in your room for suitcases (maximum size for under bed storage 30cm x 70cm x 90cm)
Please do not put luggage in the En-Suite in Caledonian Double and Club En-Suite rooms. If your luggage moves it can block the door from opening.
Luggage FAQs
If you have any larger luggage items, let our on-board crew know and they show you where to store it in a secure area in the seated coach. Our crew will make sure you use the correct space for your destination and give you a label to attach to your luggage. You can pick up the item at your destination
Unfortunately, our staff cannot help you with your luggage unless you have booked Passenger Assistance, a service for guests who have a disability, a non-visible or other mobility impairment. This service is also available for older guests.
Passenger Assistance must be booked more than 2 hours before you travel.
If you have a foldable pushchair or buggy, let our on-board crew know and they show you where to store it in a secure area in the seated coach. Our crew will make sure you use the correct space for your destination and give you a label to attach to your luggage. You can pick up the item at your destination.
Please see National Rail Conditions of Travel (PDF, 1.04mb) for items you cannot carry in your luggage.
View live feed
For the most up to date station information you can view National Rail's Interactive Station Map.
Refunds
Caledonian Sleeper will only refund Caledonian Sleeper E-tickets purchased from www.sleeper.scot or our Guest Service Centre. If you bought your ticket at a station ticket office or from a third party, please contact the original vendor.
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Refund conditions
Caledonian Double, Club, Classic, Seated tickets or Room Supplements
- 100% refund up to 7 days before travel.
- 50% refund less than 7 days and up until 1200 (midday) day before travel.
- Refunds are not available after 1200 (midday) the day before travel.
- For departures between midnight and 2am, refunds are only available up until 1200 (midday) 2 days before travel.
Flexipass
You can cancel Flexipass reservations up to midday the day before travel. After this time, you will lose any journeys booked and not travelled from your Flexipass total.
National Rail Tickets
Subject to the conditions of the operator who prices the fare.
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How to apply for a refund
Caledonian Sleeper E-Tickets
You can apply for a refund in the “My Account” section on www.sleeper.scot or by using our contact form and quoting your CSW or CST reference number.
Please provide details of the journey(s) you wish to cancel. If you do not provide any information, we will assume that you wish to cancel the entire booking.
All refunds are subject to the conditions detailed above.
We will pay the refund directly to the credit or debit card you bought the ticket with. We will ask your card issuer to make a refund within ten working days of receiving your request. The card issuer will refund the purchase price under the terms of the card agreement. The refund may not appear on your card statement immediately.
Tickets purchased at a Station Ticket Office or Vending Machine
If you bought your ticket from a station ticket office or a ticket vending machine, you can apply for a refund at any station ticket office.
The company you bought your ticket from will pay the refund.
All refunds are subject to the conditions detailed above.
Tickets purchased through a Third-Party vendor
If you bought your ticket from any other agent, ticket-selling website, or telesales outlet, you must return the ticket to where it was purchased to claim a refund.
The company you bought your ticket from will pay the refund.
All refunds are subject to the conditions detailed above.
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Refunds for Cancelled Services
If your train was cancelled, you are entitled to a full refund.
Caledonian Sleeper E-Tickets
We will pay the refund directly to the credit or debit card you bought the ticket with. We will ask your card issuer to make a refund within ten working days of receiving your request. The card issuer will refund the purchase price under the terms of the card agreement. The refund may not appear on your card statement immediately.
Tickets purchased at a Station Ticket Office or Vending Machine
If you bought your ticket from a station ticket office or a ticket vending machine, you can apply for a refund at any station ticket office.
The company you bought your ticket from will pay the refund.
Tickets purchased through a Third-Party vendor
If you bought your ticket from any other agent, ticket-selling website, or telesales outlet, you must return the ticket to where it was purchased to claim a refund.
The company you bought your ticket from will pay the refund.
Restricted Items
A summary of items we cannot carry on Caledonian Sleeper services
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Firearms and ammunition
In accordance with the National Rail Conditions of Travel we cannot accept firearms or ammunition onboard Caledonian Sleeper services.
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Lithium-Ion powered devices
Like many other train operators, we have taken the decision to place a temporary ban all lithium-ion powered micro devices on all Caledonian Sleeper trains.
This includes:
- e-scooters.
- e-unicycles.
- e-hoverboards.
- e-skateboards.
This policy does not apply to personal mobility devices, powered wheelchairs and power assisted bicycles or e-bikes, which are regulated by UK legislation and British Standards.
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Medication
We are unable to store medication in our fridges onboard.
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CPAP BPAP Machines & Electric wheelchairs
Our sockets are not suitable for CPAP and BPAP machines or for charging electric wheelchairs.
We have charging facilities available for electric wheelchairs at Caledonian Sleeper Guest Lounges.
Birmingham International – Platform and Boarding Information
The platform at Birmingham International is shorter than the full length of our train. As a result, a small number of rear coaches will not be positioned alongside the platform when the train stops.
Coaches off the platform
Due to the length of our train certain rear coaches will be off the platform at Birmingham International. Guests booked in these coaches will be unable to board or leave the train directly via those coaches at this station. Access will instead be provided via one of the platformed coaches, or our team will arrange a suitable reasonable adjustment to support boarding or alighting. Unfortunately, due to operational and infrastructure constraints, it is not possible to bring these coaches alongside the platform.
Our team will identify any affected bookings and contact guests in advance to make suitable arrangements.
Guest bookings
If your booking is affected, our Guest Service Centre will be in touch to discuss options such as relocating your reservation to a coach with platform access or amending your boarding or alighting station. We will work with you to ensure your journey runs smoothly.
Accessibility and reasonable adjustments
We understand this may impact some guests, including those requiring step-free access or travelling with mobility aids. Our team will discuss any reasonable adjustments needed to support your travel plans.
Travelling with bikes – Northbound Aberdeen Service
Due to the platform length, the coach containing bike storage is not accessible on northbound services from Birmingham International northbound to Aberdeen. Unfortunately, bikes cannot be carried on this service. Bike space remains available at other stations along the route.
Contact us
If you have any questions about your journey or accessibility requirements, please use the Live Chat function on our web site to contact our Guest Service Centre who will be happy to assist.