Service Alterations
RMT Industrial Action 18th & 20th August
The Rail Maritime and Transport (RMT) Union have announced strike action across the UK rail networks taking place on 18th and 20th August.
Although Caledonian Sleeper staff are not participating in the strike action it does have a significant impact on our overnight services.
Unfortunately, this means that we have to cancel our services scheduled for Wednesday 17th, Thursday 18th and Friday 19th August.
How will we refund your cancelled journey with us?
Please be assured that our dedicated Guest Ambassadors are working on this as a matter of priority. Please read the below carefully regarding our refund process:
- NO ACTION required: If you booked your journey directly with us through our website (www.sleeper.scot) or via our sales team. Your journey on the strike date only will be cancelled and will be automatically refunded to the card used to make your booking.
Please check your card for the automatic refund. This can take up to 7 working days.
- ACTION required: If you have booked your ticket via a 3rd party and not from us directly, you will need to go back to where you originally booked your ticket.
If you booked a return trip with a return date outside of the strike dates noted above and can’t travel, please contact us through our website “Contact Us” form: www.sleeper.scot/contact-us/ and select “Change or Refund a Ticket”.
What to do if you would like to re-schedule your journey with us?
If you wish to re-book your journey to an alternative date you can do so via our website. Unfortunately our Guest Ambassadors are not able to do this for you due to the nature of the national reservations system.
Where can you get further Information and assistance?
We hope that you have all the information that you need above to be able to manage this disruption. Please be assured that our Guest Service Centre colleagues are working hard to process your refunds.
If you do need further assistance, then please contact us via our Live Chat. Please be advised that we are extremely busy, working with our guests and we may not be able to answer your chat as quickly as we would like.
We are very sorry for the inconvenience this will cause. We understand and share your frustrations and we sincerely hope that you will return to experience Caledonian Sleeper in the future.
Assisted Travel During Disruption:
If you or someone you know has restricted mobility or access needs, please contact us on our dedicated Accessible Travel and Passenger Assist number on 0800 904 7267.
Phone lines are open Monday To Friday 08.30 to 22.00, Saturday 08.30 to 15.30 and Sunday 12.00 to 22.00
Planned Service Alterations
Monday 12th September 2022
London to Fort William
Our service from London to Fort William will divert to Kingussie, from where a replacement coach will operate to convey guests to Tulloch, Roy Bridge, Spean Bridge and Fort William arriving around 0900hrs. This service will not service Dalmuir, Dumbarton Central, Helensburgh Upper, Garelochhead, Arrochar & Tarbet, Ardlui, Crianlarich, Upper Tyndrum, Bridge of Orchy, Rannoch and Corrour.
Tuesday 13th September 2022
London to Fort William
Our service from London to Fort William will divert to Kingussie, from where a replacement coach will operate to convey guests to Tulloch, Roy Bridge, Spean Bridge and Fort William arriving around 0900hrs. This service will not service Dalmuir, Dumbarton Central, Helensburgh Upper, Garelochhead, Arrochar & Tarbet, Ardlui, Crianlarich, Upper Tyndrum, Bridge of Orchy, Rannoch and Corrour.
Fort William to London
Our service from Fort William to London will commence with a replacement coach conveying guests from Fort William (departing at 1950), Spean Bridge, Roy Bridge and Tulloch to Kingussie. Our train service will start from Kingussie at 2150 to London Euston. This service will not service Corrour, Rannoch, Bridge of Orchy, Upper Tyndrum, Crianlarich, Ardlui, Arrochar & Tarbet, Garelochhead, Helensburgh Upper, Dumbarton Central and Dalmuir.
Wednesday 14th September 2022
London to Fort William
Our service from London to Fort William will divert to Kingussie, from where a replacement coach will operate to convey guests to Tulloch, Roy Bridge, Spean Bridge and Fort William arriving around 0900hrs. This service will not service Dalmuir, Dumbarton Central, Helensburgh Upper, Garelochhead, Arrochar & Tarbet, Ardlui, Crianlarich, Upper Tyndrum, Bridge of Orchy, Rannoch and Corrour.
Fort William to London
Our service from Fort William to London will commence with a replacement coach conveying guests from Fort William (departing at 1950), Spean Bridge, Roy Bridge and Tulloch to Kingussie. Our train service will start from Kingussie at 2150 to London Euston. This service will not service Corrour, Rannoch, Bridge of Orchy, Upper Tyndrum, Crianlarich, Ardlui, Arrochar & Tarbet, Garelochhead, Helensburgh Upper, Dumbarton Central and Dalmuir.
Thursday 15th September 2022
Fort William to London
Our service from Fort William to London will commence with a replacement coach conveying guests from Fort William (departing at 1950), Spean Bridge, Roy Bridge and Tulloch to Kingussie. Our train service will start from Kingussie at 2150 to London Euston. This service will not service Corrour, Rannoch, Bridge of Orchy, Upper Tyndrum, Crianlarich, Ardlui, Arrochar & Tarbet, Garelochhead, Helensburgh Upper, Dumbarton Central and Dalmuir.
Friday 30th September 2022
London to Inverness
Our service from London to Inverness will be diverted between Edinburgh and Inverness, arriving around 1000hrs (exact time yet to be confirmed by Network Rail). This service will not serve Stirling, Dunblane and Gleneagles. This service will call additionally at Dundee. Guests travelling to Perth, Dunkeld and Birnam, Pitlochry, Blair Atholl, Dalwhinnie, Kingussie, Aviemore and Carrbridge should alight at Dundee for a replacement coach service.
Introducing the Guest Information Pledges…
When travelling on any form of transport sometimes things don’t always go to plan. Should your plans be disrupted when you are travelling with Caledonian Sleeper we want to provide the most accurate information to you as quickly as possible to help you make informed choices about your travel plans.
To support this aim we have been working closely with other rail operators, Network Rail and the Rail Delivery Group as part of the rail industry’s new ‘Smarter Information, Smarter Journeys Programme’.
This initiative aims to achieve higher levels of guest experience through the provision of better guest information, and by providing our guests with all the information needed at the right time and in a format that’s suitable for their requirements.
The rail industry has now agreed on a set of pledges which outline what good looks like, and what guests can expect before, during and after their journey by train. Of course not all of the pledges outlined will apply exactly in the way stated given the unique overnight service that Caledonian Sleeper is compared to other train operating companies.
Download guest information pledges here
What are our plans?
During 2022 we will share more about our plans for the delivery of the rail industry Guest Information Pledges.
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