Service Alterations

This page was updated on 28 Oct 2021

Information:

Our Guest Service Centre team will attempt contact with all affected guests wherever possible if we become aware of any late-notice disruption or service alterations – Please note, we may not have contact details for guests who booked using third-party retailers or ticket offices.

Always remember to check your journey before you travel.

Assisted Travel During Disruption:

If you or someone you know has restricted mobility or access needs, please contact us on our dedicated Accessible Travel and Passenger Assist number on 0800 904 7267.
Phone lines are open Monday To Friday 08.30 to 22.00, Saturday 08.30 to 15.30 and Sunday 12.00 to 22.00.

Thursday 29th October 2021

Aberdeen to London Euston 

This service will start from Edinburgh Waverley.

We have arranged for guests to travel on the 2135 CrossCountry from Aberdeen (call at intermediate stations) to Edinburgh Waverley. Scotrail and CrossCountry staff are aware of these arrangements and your Caledonian Sleeper ticket to travel will be accepted without any additional charge.

The train shall depart Aberdeen at 21:35, calling at Stonehaven at 21:52, Montrose at 22:13, Arbroath at 22.28 and Dundee at 22.48 arriving into Edinburgh Waverley at 00.013.

For guests booked to travel from Leuchars and Kirkcaldy this will be a Scotrail Service departing Leuchars at 22:24 and from Kirkcaldy departing 22:55 arriving into Edinburgh Waverley at 23:28.

London Euston to Aberdeen 

Due to operational disruption we regrettably have to cancel our London Euston to Aberdeen service this evening. We will be making contact with all guests who have booked directly with us and processing automatic refunds. We are very sorry for this unavoidable cancelation and the inconvenience caused.

 London Euston to Fort William

Due to operational disruption we regrettably have to cancel our London Euston to Fort William service this evening. We will be making contact with all guests who have booked directly with us and processing automatic refunds. We are very sorry for this unavoidable cancelation and the inconvenience caused.

 

Sunday 31st October,  Monday 1st, Thursday 11th  and Friday 12th November 2021

Inverness to London and London to Inverness,

Aberdeen to London and London to Aberdeen,

Fort William to London and London Euston to Fort William

Due to strike action by Rail, Maritime and Transport Union (RMT) members our Inverness, Aberdeen and Fort William services will be cancelled on Sunday 31st October,  Monday 1st,  Thursday 11th and Friday 12th November 2021.

All guests who have booked directly with Caledonian Sleeper will be contacted and receive an automatic refund to the card that was used to make the reservation. These refunds have been processed.

If you have booked your travel through a third party, please contact your retailer directly to arrange a refund.

We are sorry for the inconvenience this will undoubtedly cause.

Sunday 31st October

Glasgow Central and Edinburgh Waverley to London Euston 

Due to strike action by Rail, Maritime and Transport Union (RMT) members our Glasgow Central and Edinburgh Waverley train to London Euston is cancelled.

All guests who have booked directly with Caledonian Sleeper will be contacted and receive an automatic refund to the card that was used to make the reservation. These refunds have been processed.

If you have booked your travel through a third party, please contact your retailer directly to arrange a refund.

We are sorry for the inconvenience this will undoubtedly cause

London Euston to Glasgow Central and Edinburgh Waverly  

London Euston to Glasgow Central and Edinburgh is operating and will depart at the earlier time of 2100 and rooms will be available from 2015

Monday 1st November

Glasgow Central and Edinburgh Waverley to  London Euston

Glasgow Central and Edinburgh Waverley to London Euston is operating and will arrive into London Euston at the later time of 0749 on Tuesday 2nd November.

London Euston to Glasgow Central and Edinburgh Waverly 

Due to strike action by Rail, Maritime and Transport Union (RMT) members our London Euston to Glasgow and Edinburgh is cancelled

All guests who have booked directly with Caledonian Sleeper will be contacted and receive an automatic refund to the card that was used to make the reservation. These refunds have been processed.

If you have booked your travel through a third party, please contact your retailer directly to arrange a refund.

We are sorry for the inconvenience this will undoubtedly cause

Thursday 11th November and Friday 12th November 2021
Lowlander Services 

We will update guests due to travel on the proposed strike dates of any changes to their journey as soon as we can, and we will do all that we can to minimise disruption.

Sundays 14th, 21st and 28th November
Southbound Highlander
Inverness to London Euston

Engineering work will divert this service via Aberdeen and Fife.

These train will depart Inverness at the earlier time of 20:16, with rooms available from 19:45.

A rail replacement road service will operate from Aviemore, departing at 20:12, calling at Kingussie 20:32, Newtonmore 20:42, Dalwhinnie 21:02, Blair Atholl 21:32, Pitlochry 21:45, Dunkeld and Birnham 22:05 and Perth 22:28 and the bus terminates at Dundee 23:18 where guests can board the sleeper.

Arrival time into London Euston is at 07:49, with rooms to be vacated on arrival

Guests wishing to travel from Stirling, Gleneagles, Dunblane or Falkirk Grahamston should book on our Lowlander services from either Glasgow or Edinburgh and use connecting ScotRail services.

Fridays 19th, 26th November and Sunday 28th November.
Northbound Highlander
London Euston to Inverness

Due to  Engineering work will divert this service via Fife and Aberdeen.

The train will depart London Euston at 21:15, with rooms available for boarding from 20:30.

A rail replacement road service will meet the sleeper at Dundee. The bus will depart Dundee 05:31, calling at Perth 06:01, Dunkeld and Birnham 06:24, Pitlochry 06:44, Blair Atholl 06:58, Dalwhinnie 07:28, Newtonmore 07:48, Kingussie 07:58, Aviemore 08:18 and terminates at Carrbridge 08:33

The train will arrive at Inverness at the later time of 10:01.