Service Alterations

This page was updated on 28 Nov 2020

Service Alterations – Information:

Our Guest Service Centre team will attempt contact with all affected guests wherever possible if we become aware of any late-notice disruption or service alterations – Please note, we may not have contact details for guests who booked using third-party retailers or ticket offices.

Always remember to check your journey before you travel.

Coronavirus (Covid-19):

Caledonian Sleeper will be operating a reduced timetable up to and including 16th December 2020.

All current information regarding all aspects of our service during the Coronavirus outbreak can be found on our dedicated Coronavirus Page

Additional alterations to services that are operating during this time can be found below.

Upcoming Service Alterations:

Sundays 29th November and 6th December
Southbound Highlander
Inverness to London Euston
Due to engineering work in the Stirling area, these services are diverted via Ladybank and Fife and will not call at Gleneagles, Dunblane, Stirling or Falkirk Grahamston.
Guests wishing to travel from these stations should make a reservation on our Lowlander service from Edinburgh and use connecting ScotRail services.

Fridays 4th and 11th December
Northbound Highlander
London Euston to Inverness
Due to engineering work in the Stirling area, these services are diverted via Fife and Ladybank and will not call at Stirling, Dunblane or Gleneagles.
Guests wishing to travel to these stations should make a reservation on our Lowlander services to Edinburgh and use connecting ScotRail services.

 

Tuesday 22nd December & Wednesday 23rd December 2020
Sunday 3rd January & Monday 4th January 2021

All Caledonian Sleeper Services

Due to strike action being taken by members of the Rail, Maritime and Transport Union (RMT) all Caledonian Sleeper services, excluding London – Inverness via Edinburgh, on 22nd and 23rd December 2020, and 3rd and 4th January 2021 will be cancelled.

Whilst we remain in active discussions with them to try and find a resolution we want to make you aware that at this moment in time the strike will go ahead.

All guests who have booked directly with Caledonian Sleeper will be contacted and receive an automatic refund to the card that was used to make the reservation. These refunds shall be processed by Friday 4th December and can take up to five working days to show on the account.

If you have booked your travel through a third party please contact them directly to arrange a refund.

We apologise for the inconvenience this will undoubtedly cause.

Tuesday 22nd and Wednesday 23rd December
Southbound Lowlander
Edinburgh to London Euston

Due to a timetable change, this service will arrive into London Euston at the later time of 0749.

Tuesday 22nd and Wednesday 23rd December
Northbound Lowlander
London Euston to Edinburgh 

Due to a timetable change, this service will depart London Euston at the earlier time of 21.15.

 

Christmas and New Year Information
24th, 25th, 31st December 2020 and 1st January 2021
All Services
No services are operating on these dates. Timetables for all other dates over the festive period can be found Here.

Please remember to check your journey and our Coronavirus Page updates regularly for all the latest service information.