Service Alterations

Information:

Our Guest Service Centre team will attempt contact with all affected guests wherever possible if we become aware of any late-notice disruption or service alterations – Please note, we may not have contact details for guests who booked using third-party retailers or ticket offices.

Always remember to check your journey before you travel.

Assisted Travel During Disruption:

If you or someone you know has restricted mobility or access needs, please contact us on our dedicated Accessible Travel and Passenger Assist number on 0800 904 7267.
Phone lines are open Monday To Friday 08.30 to 22.00, Saturday 08.30 to 15.30 and Sunday 12.00 to 22.00

 Sunday 28^th November

Fort William, Inverness and Aberdeen services to and from London Euston.

As a result of the impact of Storm Arwen we regret to inform guests that we require to cancel our Fort William, Inverness and Aberdeen services to and from London Euston. Our Guest Service Centre team have made contact with all guests that we hold contact information for to advise of this cancellation. All guests who have booked directly with Caledonian Sleeper will receive an automatic refund for this journey.

Guests who have booked via a third party should contact their reseller for a full refund.

We are extremely sorry for the inconvenience this will cause.

Friday 25th up to and including  Monday 29th November
Northbound Lowlander
London Euston To Glasgow Central 

Due to increased absences of safety critical staff scheduled to operate our train service’s we have had to make amendments to our timetables on Thursday 25th to Monday 29^th November inclusive. To keep as many of our guests moving as possible in these challenging times, we have taken the decision to join our Glasgow and Edinburgh services with a joint termination at Edinburgh Waverley only and not Glasgow Central as booked originally.

The departure times from London Euston remain unaffected and the arrival time into Edinburgh Waverley will be  0722 with rooms available until 0800. There are no changes to your coach or room number.

There is a very frequent train service between Edinburgh Waverley to Glasgow Central or Queen Street and ticket acceptance is in place until 0900.ScotRail staff are  aware of these arrangements and your Caledonian Sleeper ticket will be accepted without any additional charge. Glasgow Queen Street station is a 15-minute walk from Glasgow Central and there is a regular Station Link bus that operates between the two stations.

Sunday 28^th  November
Southbound Lowlander
Glasgow Central to London Euston

Due to increased absences of safety critical staff scheduled to operate our train service’s we have had to make amendments to our timetables. To keep as many of our guests moving as possible in these challenging times, we have taken the decision to join our Glasgow and Edinburgh services with a departure from Edinburgh Waverley only and not Glasgow Central as booked originally.

Sunday 28th November the train will be available for boarding from 2300 with a planned departure time of 2315. Your arrival time into London Euston remains the same and there are no changes to your coach or room number.

We have arranged alternative rail travel from Glasgow to Edinburgh on Cross Country and ScotRail services* for the following train services:

• 20:58 CrossCountry Service from Glasgow Central, arrives Edinburgh at 22:08
• 21:30 Scotrail Service from Glasgow Queen Street arriving into Edinburgh at 22:22
• 21:45 Scotrail Service from Glasgow Queen Street arriving into Edinburgh at 23:04

*ScotRail have been made aware of these arrangements and your Caledonian Sleeper ticket will be valid to travel on the services stated above without any additional charge.

Glasgow Queen Street station is a 15-minute walk from Glasgow Central and there is a regular Station Link bus that operates between the two stations

If the new departure station is not suitable then you may cancel and receive a full refund. This can be done by either contacting our Guest Service Centre on 0330 060 0500 or emailing us at enquiry@sleeper.scot prior to the departure of the service.

Please accept our sincere apologies for the alteration to your service and the inconvenience this may cause

Friday 25th and Monday 29^th  November
Southbound Lowlander
Glasgow Central to London Euston

Due to increased absences of safety critical staff scheduled to operate our train service’s we have had to make amendments to our timetables. To keep as many of our guests moving as possible in these challenging times, we have taken the decision to join our Glasgow and Edinburgh service’s with a departure from Edinburgh Waverly only and not Glasgow Central as booked originally.

Please note that your new departure time from Edinburgh Waverley will be 2340 with a planned boarding time of 2300. Your arrival time into London Euston remains the same and there are no changes to your coach or room number.

We have arranged alternative rail travel from Glasgow to Edinburgh on ScotRail services* for the following train services:

• 21:05 Scotrail Service from Glasgow Central, arrives Edinburgh at 22:22
• 21:23 ScotRail Service from Glasgow Queen Street, arrives Edinburgh at 22:41
• 21:45 ScotRail Service from Glasgow Queen Street, arrives Edinburgh at 22:34
• 22:15 ScotRail Service from Glasgow Queen Street, arrives Edinburgh at 23:09

*ScotRail have been made aware of these arrangements and your Caledonian Sleeper ticket will be valid to travel on the services stated above without any additional charge.

Glasgow Queen Street station is a 15 minute walk from Glasgow Central Station and is located on North Hanover Street, G1 2AF and there is a regular Station Link bus that operates between the two stations

If the new departure station is not suitable then you may cancel and receive a full refund. This can be done by either contacting our Guest Service Centre on 0330 060 0500 or emailing us at enquiry@sleeper.scot prior to the departure of the service.

Please accept our sincere apologies for the alteration to your service and the inconvenience this may cause.

 

Monday 29th November up to and including  Friday 3rd December.
Northbound Highlander

The train will depart Preston at the later time of 0058

Wednesday 1st December  up to and including  Friday 3rd December.
Northbound Aberdeen 

Due to increased absences of safety critical staff scheduled to operate our train services, we regret to inform you that we have had to make amendments to our timetable . Unfortunately, our London Euston to Aberdeen service that you have kindly chosen to book has been cancelled.

If you have booked directly with us through our website (www.sleeper.scot) or our telesales team, you will be refunded automatically to the card used to make your booking. Our dedicated team are working through these refunds at the moment, in date order of travel. Please check your bank or credit card statement within the next 7 working days of receiving this email. If you have made your booking via a 3^rd party, please contact them directly to apply for your refund.

Please accept our sincere apologies for the cancellation to your service and the inconvenience this may cause.

Sunday 5th December
Northbound Highlander

The train will depart Preston at the later time of 0034

Monday 6th December up to and including Friday 10th December Northbound Highlander

The train will depart Preston at the later time of 0058

Friday 24th, Saturday 25th & Sunday 26th December
All Caledonian Sleeper Services
There will be no Caledonian Sleeper services departing on these dates.

Monday 27th December to Thursday 30^th December
Northbound Highlander
London Euston to Inverness, Aberdeen & Fort William
These services are expected to operate as normal.

Southbound Highlander
Inverness, Aberdeen & Fort William to London Euston
These services are expected to operate as normal.

Northbound Lowlander
London Euston to Glasgow & Edinburgh
These services are expected to operate as normal.

Southbound Lowlander
Glasgow & Edinburgh to London Euston
These services are expected to operate as normal.

Friday 31^st December and Saturday 1^st January
There will be no Caledonian Sleeper services departing on these dates.

All services return to timetable with effect from Sunday 2^nd January.    

Friday 7^th January
Northbound Highlander
London Euston to Aberdeen
Due to engineering work on the Aberdeen mainline, this service will terminate at Dundee. A rail replacement road service will operate from Dundee, calling at Carnoustie, Arbroath, Montrose, Stonehaven, and Aberdeen. Times for these services will be posted in due course.

Sundays 9^th, 16^th, 23^rd, 30^th January and 6^th February
Southbound Highlander
Aberdeen to London Euston
Due to engineering work on the Aberdeen mainline, these services will commence at Dundee. Rail replacement road services will operate from Aberdeen, calling at Stonehaven, Montrose, Arbroath, Carnoustie and Dundee. Times for these services will be posted in due course.