Service Alterations

This page was updated on 16 Sep 2021

Information:

Our Guest Service Centre team will attempt contact with all affected guests wherever possible if we become aware of any late-notice disruption or service alterations – Please note, we may not have contact details for guests who booked using third-party retailers or ticket offices.

Always remember to check your journey before you travel.

Assisted Travel During Disruption:

If you or someone you know has restricted mobility or access needs, please contact us on our dedicated Accessible Travel and Passenger Assist number on 0800 904 7267.
Phone lines are open Monday To Friday 08.30 to 22.00, Saturday 08.30 to 15.30 and Sunday 12.00 to 22.00.

Service Alterations:

Monday 13th to Friday 24th  September, excluding Sunday 19th 
Southbound Highlander
Aberdeen to London Euston

Due to increased absences of safety critical staff scheduled to operate our train service’s we have had to make amendments to our timetables from Monday 13th to Friday 24th September. To keep as many of our guests moving as possible in these challenging times, we have taken the decision to start from Edinburgh Waverley and not Aberdeen as originally booked.

We have arranged for guests to travel on the 2135  CrossCountry from Aberdeen (call at intermediate stations) to Edinburgh Waverly. Scotrail and CrossCountry staff are aware of these arrangements and your Caledonian Sleeper ticket to travel will be accepted without any additional charge.

The train shall depart Aberdeen at 21:35, calling at Stonehaven at 21:52, Montrose at 22:13, Arbroath at 22.28 and Dundee at 22.48 arriving into Edinburgh Waverley at 00.013.

For guests booked to travel from Leuchars and Kirkcaldy this will be a Scotrail Service departing Leuchars at 22:24 and from Kirkcaldy departing 22:55 arriving into Edinburgh Waverley at 23:28.

Boarding will commence at approximately 00:45am to 01:00am and there will be staff available to answer any questions. Your room number remains unchanged and your arrival time into London Euston remains unaffected.

If this is not suitable then you may cancel and receive a full refund. This can be done by either contacting our Guest Service Centre on 0330 060 0500 or emailing us at enquiry@sleeper.scot prior to the departure of the service.

Please accept our sincere apologies for this disruption and for any inconvenience caused and as an apology to guests who still wish to travel with us, there will be a 50% automatic refund to guests who have booked directly with us. This refund will be made directly to the card that was used to make the booking and refunds will be processed by Monday 20th September 2021. If booked via a third party, please contact us directly to arrange a refund.

Sunday 19th September

The CrossCountry  service will depart at the slightly earlier time of 2130  from Aberdeen (calling at intermediate stations) to Edinburgh Waverley. CrossCountry staff are aware of these arrangements and your Caledonian Sleeper ticket to travel will be accepted without any additional charge.

The train shall depart Aberdeen at 21:30, calling at Stonehaven at 21:47, Montrose at 22:08, Arbroath at 22.23, Dundee at 22.41, Leuchars at 22.54, Kirkcaldy at 23.26, Inverkeithing at 23.42 arriving into Edinburgh Waverley at 00.01.

Boarding will commence at approximately 00:45am to 01:00am and there will be staff available to answer any questions. Your room number remains unchanged and your arrival time into London Euston remains unaffected.

If this is not suitable then you may cancel and receive a full refund. This can be done by either contacting our Guest Service Centre on 0330 060 0500 or emailing us at enquiry@sleeper.scot prior to the departure of the service.

Please accept our sincere apologies for this disruption and for any inconvenience caused and as an apology to guests who still wish to travel with us, there will be a 50% automatic refund to guests who have booked directly with us. This refund will be made directly to the card that was used to make the booking and refunds will be processed by Monday 20th September 2021. If booked via a third party, please contact us directly to arrange a refund.

Fridays 17th September and 1st October
Northbound Highlander
London Euston to Fort William

Engineering work will divert this service to Kingussie where it will terminate. A rail replacement road service will connect Kingussie to Tulloch, Roy Bridge, Spean Bridge and Fort William. There is no service to Glasgow Queen Street, Dalmuir, Dumbarton Central, Helensburgh Upper, Garelochhead, Arrochar & Tarbet, Ardlui, Crianlarich, Upper Tyndrum, Bridge of Orchy, Rannoch or Corrour

 

Sundays 19th September and 3rd October
Southbound Highlander
Fort William to London Euston

Engineering work will result in this service starting at Kingussie. A rail replacement road service will connect Fort William, Spean Bridge, Roy Bridge and Tulloch to Kingussie. There is no service from Corrour, Rannoch, Bridge of Orchy, Upper Tyndrum, Crianlarich, Ardlui, Arrochar & Tarbet, Garelochhead, Helensburgh Upper, Dumbarton Central, Dalmuir or Glasgow Queen Street.