Service Alterations

This page was updated on 14 Jun 2021

Service Alterations – Information:

Our Guest Service Centre team will attempt contact with all affected guests wherever possible if we become aware of any late-notice disruption or service alterations – Please note, we may not have contact details for guests who booked using third-party retailers or ticket offices.

Always remember to check your journey before you travel.

Assisted Travel During Disruption:

If you or someone you know has restricted mobility or access needs, please contact us on our dedicated Accessible Travel and Passenger Assist number on 0800 904 7267.
Phone lines are open Monday To Friday 08.30 to 22.00, Saturday 08.30 to 15.30 and Sunday 12.00 to 22.00.

Strike Action:

Tuesday 15th June 2021 to Saturday 26th June 2021
All Caledonian Sleeper Services

(Updated 08/06/2021 at 15:00)

Due to strike action by Rail, Maritime and Transport Union (RMT) members all Caledonian Sleeper services will be cancelled from Tuesday 15th June to Saturday 26th June 2021 inclusive.

Whilst we remain committed to finding a resolution to avoid strike action, we appreciate the need to offer certainty to our guests, and as such we have taken the difficult decision to cancel all our services during this time. The below table outlines what services are affected:

Cancelled services June 2021

For guests joining at Stirling, Falkirk Grahamston, Inverkeithing, Preston, Carstairs, also joining at Watford Junction traveling to Carlisle, Carstairs, Motherwell, Glasgow Central or Edinburgh the departure in 15th June will operate as these services start their journey the previous day.

If you have booked directly with us through our website (www.sleeper.scot) or our telesales team, you will be refunded automatically to the card used to make your booking. Our dedicated team are working through these refunds at the moment, in date order of travel. Your refund will be processed as quickly as possible and we aim to have completed this by Friday 11th June for all impacted services. Please allow 3-5 working days from Friday for your card provider to return the payment.

Should your refund not be processed for any reason, please complete the “Contact Us” form on our website: www.sleeper.scot/contact-us/ and select “Change or Refund a Ticket”.

If you have not booked your travel through www.sleeper.scot or our telesales team but a third party, please contact them directly to arrange a refund.

We recognise the inconvenience this will undoubtedly cause, and we assure you that the decision to cancel services is never an easy one for us to make. We sincerely apologise and we hope to see you again soon.