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Delay Repay Form

Will I be compensated automatically?

If you booked a ticket to travel on a Caledonian Sleeper service through our website or Guest Service Centre then you’re covered by our Automatic Delay Repay scheme.

You’re eligible for Automated Delay Repay if:

  • You booked a ticket directly from or via our Guest Service Centre.
  • You travelled on a journey that was delayed.

What happens next?

If you’re delayed by 30 minutes or more we’ll process a claim for you automatically within 24 hours of your journey. We’ll then drop you an email asking you to confirm the details of your journey. Once you’ve confirmed your journey we’ll process your payment.

Third party bookings

If you booked through a third party, please contact us, and our team will assess how much compensation you may be due, and send it to you by the method you prefer.

Claims must be received within 28 days of the date of travel. We aim to process your claim in 10 working days.

For more information, visit “Can I get compensation if my train is delayed?

What is Delay Repay?

Delay Repay is a national scheme that makes it easier to claim compensation when your journey is delayed.

You can claim Delay Repay if your journey with Caledonian Sleeper has been delayed by 30 minutes or more. Depending on the length of your delay, you may be entitled to compensation equivalent to all or part of your ticket cost.

Delays are calculated against the planned timetable, which is published in advance and is available on our website. The length of a delay is based on the time your train arrives at your destination compared to its scheduled arrival time, not the delay when you first set off.

All Delay Repay claims must be submitted within 28 days of the affected journey.