Train Accessibility Guide

Accessible travel policy February 2021

Type of train

We operate British Rail Mark 5 (CAF) on all routes.

Staffing

All of our trains are served by onboard hosts who can provide assistance to guests.

Ramps to board the train

We have ramps on board every train.

Wheelchairs and scooters

We can convey shooters and wheelchairs up to 70 x 120cm and 300kg (combined weight of scooter and passenger).
Each of our services has one or two seated coaches which each provide a wheelchair space.
Guests traveling to and from Fort William need to change seated coaches at Edinburgh Waverley …

Seated coach

All guests need a ticket and seat reservation to travel on our services. If you have a preference on where you sit based on your access needs, please advise us when you make your booking.
Our club car has accessible seating options, including a table suitable for wheelchair access.

Accessible toilets

Each seated coach provides access to an accessible toilet. For guests staying in an accessible room, there is an accessible toilet adjacent to the room.Standard toilet facilities or en-suite facilities re available for guests staying in other (non-accessible) rooms.

Audio announcements

As we run sleeper services, we only make audio announcements in emergencies and for final destinations. Please advise our onboard hosts if you need assistance with announcements or stopping times.

Visual announcements

Each coach provides a screen which displays passenger information such as next stop, points of interest, current location, destination and times. Please advise our onboard hosts if you need assistance with information or stopping times.

Rooms

Every room on board our new trains captures the spirit of the Caledonian Sleeper, with handcrafted Glencraft mattress for the ultimate sleep. Here are some key features of our different room options.

Caledonian Double

  • Double bed
  • Breakfast included
  • En-suite toilet shower
  • In-room washbasin
  • Station lounge access
  • Priority Club Car access
  • Wifi
  • Mobile Charging Points*
  • Room service
  • Keycard entry system
  • Temperature control and dimmable lights
  • Not suitable for wheelchair users
Club Room

  • Twin bunk or single bed options
  • Breakfast included
  • En-suite toilet shower
  • In-room washbasin
  • Station lounge access
  • Priority Club Car access
  • Wifi
  • Mobile Charging Points*
  • Room service
  • Keycard entry system
  • Temperature control and dimmable lights
  • Not suitable for wheelchair users
Classic Room

  • Twin bunk beds
  • Breakfast available to purchase
  • In-room washbasin
  • Interconnecting door option
  • Wifi
  • Mobile Charging Points*
  • Room service
  • Keycard entry system
  • Temperature control and dimmable lights
  • Not suitable for wheelchair users
Club Room
Accessible Room

  • Double bed or bunk bed options
  • In-room lowered washbasin and table
  • Two emergency alarms
  • Multiple Mobile Charging Points*
  • Access to Club Car: There is only a limited number of accessible rooms which provide wheelchair access to the Club Car. This will be discussed and agreed with you before making your booking
  • Accessible Toilet: There is an accessible toilet adjacent to each accessible room. Please note that these are not en-suite access or have shower facilities. They are accessible to anyone that needs to use them during the journey
  • Access to the Station Guest Lounge, with accessible showers at selected stations.
  • Wifi
  • Room service
  • Keycard entry system
  • Temperature control and dimmable lights

Charging Information

Please be aware that the Mobile Charging Points on board are designed for items like mobile phones, tablets and laptops.
We are unable to offer a power supply for charging wheelchairs or medical equipment such as ventilators. However, subject to availability, we would be able to offer this in our dedicated station lounges.

 

More Information

Please contact us and we will be more than happy to help you plan your journey and give you the information you need to make informed choices.

Email: enquiry@sleeper.scot
Phone: 0330 060 0500
Freephone: 0800 904 7267Monday to Friday (8.30am to 8.30pm)

Monday to Friday (8.30am to 8.30pm)
Saturday (8.30am to 3.30pm)
Sunday (2pm to 8.30pm)

Charged at standard local rate

Letter: 1 Union Street, Inverness IV1 1PP
Twitter: @CalSleeper
Facebook: @caledoniansleeper