Train Accessibility Guide
Accessible travel policy August 2022
We operate British Rail Mark 5 (CAF) on all routes.
All of our trains are served by onboard hosts who can provide assistance to guests.
We have ramps on board every train. Please be aware that ramps can only be used in the seated coach and coach J except for Glasgow trains where the ramps are available in coaches J and P.
We can carry scooters and wheelchairs up to 70 x 120cm and 300kg (combined weight of scooter and passenger).
Each of our services has one or two seated coaches which each provide a wheelchair space.
Guests traveling to and from Fort William need to change seated coaches at Edinburgh Waverley …
All guests need a ticket and seat reservation to travel on our services. If you have a preference on where you sit based on your access needs, please advise us when you make your booking.
Our club car has accessible seating options, including a table suitable for wheelchair access.
Each seated coach provides access to an accessible toilet. For guests staying in an accessible room, there is an accessible toilet adjacent to the room.Standard toilet facilities or en-suite facilities re available for guests staying in other (non-accessible) rooms.
As we run sleeper services, we only make audio announcements in emergencies and for final destinations. Please advise our onboard hosts if you need assistance with announcements or stopping times.
Each coach provides a screen which displays passenger information such as next stop, points of interest, current location, destination and times. Please advise our onboard hosts if you need assistance with information or stopping times.
Rooms
Every room on board our new trains captures the spirit of the Caledonian Sleeper, with handcrafted Glencraft mattress for the ultimate sleep. Here are some key features of our different room options.
- Double bed
- Breakfast included
- En-suite toilet shower
- In-room washbasin
- Station lounge access
- Priority Club Car access
- Wifi
- Mobile Charging Points*
- Room service
- Keycard entry system
- Temperature control and dimmable lights
- Not suitable for wheelchair users
- Twin bunk beds
- Breakfast included
- En-suite toilet shower
- In-room washbasin
- Station lounge access
- Priority Club Car access
- Wifi
- Mobile Charging Points*
- Room service
- Keycard entry system
- Temperature control and dimmable lights
- Not suitable for wheelchair users
- Twin bunk beds
- Breakfast available to purchase
- In-room washbasin
- Interconnecting door option
- Wifi
- Mobile Charging Points*
- Room service
- Keycard entry system
- Temperature control and dimmable lights
- Not suitable for wheelchair users
- Double bed or bunk bed options
- In-room lowered washbasin and table
- Two emergency alarms
- Multiple Mobile Charging Points*
- Access to Club Car: There is only a limited number of accessible rooms which provide wheelchair access to the Club Car. This will be discussed and agreed with you before making your booking
- Accessible Toilet: There is an accessible toilet adjacent to each accessible room. Please note that these are not en-suite access or have shower facilities. They are accessible to anyone that needs to use them during the journey
- Access to the Station Guest Lounge, with accessible showers at selected stations.
- Wifi
- Room service
- Keycard entry system
- Temperature control and dimmable lights
Charging Information
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Please be aware that the Mobile Charging Points on board are designed for items like mobile phones, tablets and laptops. |
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We are unable to offer a power supply for charging wheelchairs or medical equipment such as ventilators. However, subject to availability, we would be able to offer this in our dedicated station lounges. |
More Information
Please contact us and we will be more than happy to help you plan your journey and give you the information you need to make informed choices.
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Email: enquiry@sleeper.scot |
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Phone: 0330 060 0500 |
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Freephone: 0800 904 7267Monday to Friday (8.30am to 8.30pm)
Monday to Friday (8.30am to 8.30pm) Charged at standard local rate |
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Letter: 1 Union Street, Inverness IV1 1PP |
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Twitter: @CalSleeper |
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Facebook: @caledoniansleeper |