Privacy Policy

Serco Caledonian Privacy Policy

Serco Caledonian Sleeper is committed to respecting your privacy and protecting your personal information. We’ve written this Privacy Policy to let you know how we use your personal information. In it, we explain the types of personal information we collect, how we collect it, what we use it for and who we may share your personal information with.

Our Full Privacy Policy can be obtained from our Guest Services Centre. Please contact us if you would like to find out more about any matters to do with this Privacy Policy

This section is a high level summary setting out the most important points. This Privacy Policy comes into effect from 5 January 2015. This Privacy Policy applies to all information we process about you in connection with your relationship with us as a customer or potential customer.

We will keep this Privacy Policy under review and notify you of any changes by posting revised versions on our website to take effect as soon as it is posted.

What this Privacy Policy covers

This Privacy Policy covers all personal information about you that we collect, use and otherwise process in connection with your relationship with Serco Caledonian Sleeper Ltd. as a customer or potential customer. By “Personal Information” we mean information about you, where you are, or could be, how you could be identified, such as your name and contact details, your travel arrangements and purchase history and information about your access to our websites.

When do we collect personal information?

We collect personal information about you whenever you use our services (whether services provided directly by us or by other companies or agents acting on our behalf), when you travel with us, when you use our websites, or when you use our call centres or mobile applications.

What types of personal information do we collect?

We collect personal information about you, about your travel arrangements, about how you use our services and about how you use our websites, call centres and mobile applications. This may include information that you provide to us directly or through companies or agents we work with, as well as information which we collect when you use our services.

What do we use your personal information for?

  • To provide the travel and other services you have asked us to provide.
  • To personalise your travel experience.
  • To communicate with you about the travel and other services you have asked us to provide.
  • To provide you with marketing and offers from us (where we have your permission to do so).
  • To improve our services.
  • For security purposes.

Who do we share your personal information with?

Your personal information may be shared within the group of companies controlled by our parent company, Serco, for the purposes described in this Privacy Policy which includes Serco Caledonian Sleeper and Serco NorthLink Ferries.

In order to facilitate your travel arrangements, we will often need to share your personal information with third parties including other train and station operators, and agents involved in making your travel arrangements. We also share your personal information with third parties who deliver services either to you or to us, such as companies that provide onward or connecting travel, or marketing agencies.

We do not sell personal information to third parties, and we only allow third parties outside the Serco Group to send you marketing information where we have your permission to do so.