Wednesday 27th September – Fort William to London Euston earlier departure time – please view our service alterations page.

Wednesday 27th September – Disruption due to expected extreme weather conditions – please view our service alterations page.

ASLEF Union announcement regarding industrial action on 30th September and 4th October – please view our service alterations page.

Planned service alterations during September & October due to engineering works – please view our service alterations page.

Guest Charter

We aim to provide the best quality service possible for all guests to make your stay with us as comfortable as possible.

To that end, we’ve created a guest charter to ensure every step of the journey is as smooth as possible. Your legal rights are set out in the National Rail Conditions of Carriage which you can get from our Guest Service Centre or from

Our staff have been trained to offer only the best service and to make facilities are clean and available at all times.

We know however that sometimes plans can change or things don’t go entirely to plan, so we have made our refund process as simple as possible.

If something about your time with us doesn’t meet your expectations, please visit our contact us page and someone will be in touch with you.

Read our Guest Charter in full in English here. We are currently working on translating this into other languages.