RMT Industrial Action Update – Please see our Service Alterations page

Covid 19 Travel Advice – Please take a few moments to read our latest travel information

Unfy, we are experiencing technical issues for booking from 11th April to Thursday 26th May 2023 on our Inverness, Fort William, and Aberdeen routes.  We are working very hard to resolve the issues and if you are trying to book for these days and routes please try again later. Please accept our apologies for the inconvenience.

Guest Charter

We aim to provide the best quality service possible for all guests to make your stay with us as comfortable as possible.

To that end, we’ve created a guest charter to ensure every step of the journey is as smooth as possible. Your legal rights are set out in the National Rail Conditions of Carriage which you can get from our Guest Service Centre or from www.nationalrail.co.uk

Our staff have been trained to offer only the best service and to make facilities are clean and available at all times.

We know however that sometimes plans can change or things don’t go entirely to plan, so we have made our refund process as simple as possible.

If something about your time with us doesn’t meet your expectations, please visit our contact us page and someone will be in touch with you.

Read our Guest Charter in full in English here. We are currently working on translating this into other languages.