Find out more about our new bus connection between Crianlarich and Oban in our News section
Contact Us

If you have any questions, wish to make a complaint, or are having difficulty booking, please get in touch:

Phone

If you would prefer to make your booking over the phone please call 0330 060 0500* if calling from the UK.

If calling from overseas please call +44 141 555 0888**

Opening Hours

Our Guest Service Centre Ambassadors will be on hand to help you between Monday to Friday 08.30 to 20.30, Saturday 08.30 to 15.30 Sunday 15.30 to 20.30

If you have bought a ticket from us already, please make a note of your booking reference number (e.g. CSW001234) so an ambassador can help as swiftly as possible.

For information regarding refunds, cancellations or amendments to your booking, please use our online help pages.

*Calls are charged at the standard local rate.** Calls from abroad will be charged at the network provider rates.

If you are hard of hearing you can contact us through the RNID's Text Relay service. Text Relay is a service run by the Royal National Institute for the Deaf (RNID) and funded by BT using textphones and RNID Text Relay Assistants. It helps deaf, deaf-blind, hard of hearing and speech-impaired people make and receive calls to and from hearing people.

To call our Guest Service Centre via a a textphone dial 1 800 103 300 600 500 and Text Relay Direct will connect a Text Relay Assistant into the call if needed. No pause is needed between '18001' and the phone number, it is treated as one complete phone number and can be stored as a single number in the phone’s memory.

If you would like us to call you back on your textphone, please advise us that you use a textphone and we will use the Text Relay Service when we call you.


Email

Alternatively, for any general enquires or to make a complaint, please fill in the contact form.

If you have a query relating to an existing refund request or would like to know whether your ticket is eligible for a refund please email refunds@sleeper.scot

If your email relates to an existing booking, please include your booking reference number (e.g. CSW001234), this will help us handle your enquiry efficiently.

For all enquiries relating to bookings for 9 or more people please email group@sleeper.scot

For media enquiries, please contact our Media Team.


Post

If you are returning your completed refund form and tickets, or have an enquiry please send them to: Caledonian Sleeper Refunds, 1 Union Street, Inverness, IV1 1PP.


Feedback

We want to hear from you - that's why we've made it so simple to get in touch. We welcome comments on your Caledonian Sleeper experience via our contact form.

Contact/Complaint Form