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Important Information for travel after 25 Feb 2018

We are delighted to be introducing our new trains during 2018, beginning in October with our Lowland service between London and Glasgow/Edinburgh.

As part of this enhancement of the Caledonian Sleeper service, we will be making some important changes and improvements to our booking process and accommodation offering over the coming months.

We offer a unique advantage as a train operator, allowing guests the opportunity to book up to 12 months in advance of travel. To facilitate this booking option for our guests, the UK national rail booking system requires us to finalise our pricing a full 15 months in advance.

Advance planning for the introduction of the new fleet began in 2016 and it was necessary to build in some flexibility with launch dates due to the scale of the project. As part of this plan, it was decided that during the five week new trains roll out period, a system of “transitional” fares would be offered.

These ‘transitional’ fares were based on the “new trains” configuration and products, to ensure that no matter whether a new or current train arrived for any service, we could provide comparable services to fulfil the conditions of all bookings.

The original period for transition to occur was during February and March 2018. However, we have now confirmed that the new train introduction will begin in October 2018. This has created a disjoint between the fares introduction and the train introduction.

With the date for the introduction of the new fleet for the Lowland service now known, we are now able to reinstate, from late February 2018 - the current fares structure from transitional pricing, until the new trains are available.  



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All services up to late October 2018 inclusive


Now that we have confirmed dates for the introduction of our new trains on some services, transitional fares are no longer necessary.

From 25 February all services will operate using our current fleet of trains and existing fare structure.  This means that all previously accepted Railcard discounts are valid. For more information visit - sleeper.scot/tickets-timetables/railcards Please note that moving from transitional fares back to our exisitng fare structure requires an update to our booking system and as a result, some railcard discounts will only be available to book after 25 February 2018.

Flexipass reservations will continue to be booked into First Class accommodation. If you have a Flexipass and have already booked into “Classic Solo” during this period, you will be accommodated in a Clasic twin room with breakfast and lounge access included.

  • Accommodation on journeys from Sunday 25 February to late October 2018


First Class
– Solo use rooms with breakfast and First Class station lounge access (where available) included.
Standard Class – Shared (Twin) room. This may include sharing with a person of the same sex if you have not booked both beds. Breakfast is available to purchase.
Seats

 

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Lowlander services from late October 2018 – between London and Glasgow/Edinburgh


Our new trains are due to be introduced on all Lowlander services northbound and southbound from late October 2018. Tickets for the full range of products on these services will be available on sleeper.scot in February 2018.

Accommodation on our new trains will be priced and sold “hotel-style”, and is based upon buying a room rather than “per traveller”. This means that all rooms in all classes will be fully flexible in that they can be reserved for either solo or shared use.

As a result, all rooms will be priced as Solo or Twin occupancy.

  • Accommodation on journeys from late October 2018 – Lowlander Services Only


Suites
– Double room with en-suite and shower. Includes full breakfast and access to station First Class lounges (where available). Priority access to Club Car.
Club Rooms – Twin room with en-suite and shower. Includes breakfast and access to station First Class lounges (where available). Priority access to Club Car.
Classic Rooms – Twin room, with interconnecting doors available. Light breakfast and refreshments available to purchase.
Seats – Reclining seat with reading light, USB charging points, lockable storage for personal belongings. Refreshments available to purchase.

All rooms and seats have USB charging points, plugs and access to Wifi.

For more information on the accommodation on new trains, visit newtrains.sleeper.scot

  • Railcards – Lowlander services only


The option for Railcard holders to apply discounts to Caledonian Sleeper seated tickets or National Rail Anytime / Off-Peak / Super Off-Peak tickets is being retained. You will still be able purchase Railcard-discounted Anytime / Off-Peak / Super Off-Peak tickets and undiscounted room supplements.

We will accept the following railcards:

16-25 and Senior Railcards - for solo occupancy Club or Classic Rooms, or Seats.
Disabled Railcards – for solo or twin occupancy Club or Classic Rooms, or Seats.
Family and Two Together Railcards – for our seated products, or purchase a discounted National Rail Anytime / Off-Peak / Super Off-Peak ticket and purchase a room supplement.

  • Shared Room Products from late October 2018


As mentioned, from late October, all our accommodation products will be offered on a “hotel style” room rather than “per traveller” basis. Due to this change, our share with a stranger products will no longer be available. However, all classes are available to book on a solo or twin basis.

We will offer a discounted rate per person to guests who share a room when travelling together. These are available to all of our guests and you do not need a Railcard to take advantage of these fares.

We also have great value Club and Classic Family Fares for those guests travelling with children. This will automatically be shown during the booking process as long as no railcard is chosen.


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Highlander services from late October 2018 – between London and Aberdeen/Inverness/Fort William


From this date, all Highlander services will change to a transitional booking and fares system, until we can confirm definitive introduction dates for our new trains on these routes. Until then, all services will operate using our current fleet of trains but using a temporary fare structure based upon solo use or shared use rooms.

It is possible that a service may be confirmed as being provided by a new train at some point after you have made your reservation. If this is the case, your booking will automatically be transferred on to the new train in a comparable class of travel. Once the date of introduction of the new trains is confirmed, we will open up sales for the products we are unable to offer on our current train.

  • Accommodation on journeys from late October 2018 – Highlander Services Only


During the transition period we will be offering the following accommodation types:

Solo Rooms – Solo use rooms with breakfast and First Class station lounge access (where available) included.
Twin Rooms – Shared (Twin) room. Exclusive use. Breakfast is available to purchase.
Seats

In preparation for the arrival of our new trains on this route, and as part of the transitional arrangements, accommodation will be priced and sold “hotel-style”, and is based upon buying a room rather than “per traveller”. As a result, all rooms will be priced as Solo or Twin occupancy.

  • Railcards during the transition period – Highlander services only


The option for Railcard holders to have discounts on seated tickets or Anytime / Off-Peak / Super Off-Peak tickets is being retained.
You will still be able purchase Railcard discounted Anytime / Off-Peak / Super Off-Peak tickets and undiscounted room supplements.

We will accept the following railcards:

16-25 and Senior Railcards - on Solo Rooms, or Seats.
Disabled Railcards - on Solo or Twin Rooms, or Seats
Family and Two Together Railcards - on our seated products, or purchase a discounted Anytime / Off-Peak / Super Off-Peak ticket and then purchasing a Room Supplement.

  • Shared Room Products from late October 2018


As mentioned, from late October, all our accommodation products will be offered on a “hotel style” room rather than “per traveller” basis. Due to this change, our share with a stranger products will no longer be available. However, all classes are available to book on a solo or twin basis.

We will offer a discounted rate per person to guests who share a room when travelling together. These are available to all of our guests and you do not need at Railcard to take advantage of these fares.

We also have great value Family Tickets for those guests travelling with children. This will automatically be shown during the booking process as long as no railcard is chosen.


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I’ve already booked to travel after 25 February but want to change my booking?


We want our guests to have confidence in our service, and due to the reversion from the transition fares to the current fare structure, we are aware that some guests would like to reassess their booking options. 

Should you wish to change your booking (for example, for a product that was not available at the time of your original booking), please contact our Guest Service Centre with your booking reference number to hand - https://www.sleeper.scot/contact