Service Update - 23rd June. All our services are expected to arrive on time this morning.
Travelling with us soon? Check your journey here
We are now offering a bus link between Oban and Crianlarich - More Information Here
.
Important Information for travel after 25 Feb 2018

We are delighted to be introducing our new trains during 2018, beginning in October with our Lowland service between London and Glasgow/Edinburgh.

As part of this enhancement of the Caledonian Sleeper service, we will be making some important changes and improvements to our booking process and accommodation offering over the coming months.

We offer a unique advantage as a train operator, allowing guests the opportunity to book up to 12 months in advance of travel. To facilitate this booking option for our guests, the UK national rail booking system requires us to finalise our pricing a full 15 months in advance.

Advance planning for the introduction of the new fleet began in 2016 and it was necessary to build in some flexibility with launch dates due to the scale of the project. As part of this plan, it was decided that during the five week new trains roll out period, a system of “transitional” fares would be offered.

These ‘transitional’ fares were based on the “new trains” configuration and products, to ensure that no matter whether a new or current train arrived for any service, we could provide comparable services to fulfil the conditions of all bookings.

The original period for transition to occur was during February and March 2018. However, we have now confirmed that the new train introduction will begin in October 2018. This has created a disjoint between the fares introduction and the train introduction.

With the date for the introduction of the new fleet for the Lowland service now known, we are now able to reinstate the current fares structure from transitional pricing, until the new trains are available.


************************


Improving your Caledonian Sleeper experience

 

Later this year, we will begin to introduce our new Caledonian Sleeper trains. Ahead of that transformational change, we have begun to update some aspects of our customer service to ensure we can deliver the best possible experience for guests. The first of these changes came into effect from Sunday 25 February.

The first change was to the check-in process, with all guests checked-in at the front of the platform. This is a quicker process than previously as it is an intial introduction to the service and a ticket check to allow us to ensure that guests hold a valid reservation. When we introduce new trains, room keys will be distributed at this point.

Having listened to feedback from our guests we have also changed how breakfast is ordered. This is now done by completing an order card which can be found in your room. These will be collected within the first 30 minutes of your journey. We also provide an in room guide for guests who are not familiar with our trains.

Our guests have also told us that they would like to be able to enjoy our food as quickly as possible once they board. From 25 February, our Team Leaders have additional support in the Lounge Car so you can enjoy a superior and more efficient service as soon as you board.

As always, we value your feedback and will be listening carefully to our guests and staff throughout these changes. We thank you for your patience and support at this time.


*********************

All services up to 26 October 2018 inclusive


Now that we have confirmed dates for the introduction of our new trains on some services, transitional fares from February 2018 are no longer necessary.

From 25 February all services will operate using our current fleet of trains and existing fare structure.  This means that all previously accepted Railcard discounts are valid. For more information visit - sleeper.scot/tickets-timetables/railcards Please note that moving from transitional fares back to our exisitng fare structure requires an update to our booking system and as a result, some railcard discounts will only be available to book after 25 February 2018.

Flexipass reservations will continue to be booked into First Class accommodation. If you have a Flexipass and have already booked into “Classic Solo” during this period, you will be accommodated in a Classic twin room with breakfast and lounge access included.

  • Accommodation on journeys from Sunday 25 February to 26 October 2018


First Class
– Solo use rooms with breakfast and First Class station lounge access (where available) included.
Standard Class – Shared (Twin) room. This may include sharing with a person of the same sex if you have not booked both beds. Breakfast is available to purchase.
Seats

 

********************

Lowlander services from 28 October 2018 – between London and Glasgow/Edinburgh


Our new trains are due to be introduced on all Lowlander services northbound and southbound from 28 October 2018. Tickets for the full range of products on these services are now available for booking on sleeper.scot.

All rooms can be reserved for either solo occupancy or for two people travelling together sharing the same room.  Rooms can only be shared when made as part of the same booking. Different prices will apply for solo or twin occupancy.

We also have great value Club and Classic Family Fares for those guests travelling with children. This will automatically be shown during the booking process as long as no railcard is chosen.

  • Accommodation on journeys from 28 October 2018 – Lowlander Services Only


Suites
– Double room with en-suite and shower. Includes full breakfast and access to station First Class lounges (where available). Priority access to Club Car.
Club Rooms – Twin room with en-suite and shower. Includes breakfast and access to station First Class lounges (where available). Priority access to Club Car.
Classic Rooms – Twin room, with interconnecting doors available. Light breakfast and refreshments available to purchase.
Seats – Reclining seat with reading light, USB charging points, lockable storage for personal belongings. Refreshments available to purchase.

All rooms and seats have USB charging points, plugs and access to Wifi.

For more information on the accommodation on new trains, visit newtrains.sleeper.scot

  • Railcards – Lowlander services only


The option for Railcard holders to apply discounts to Caledonian Sleeper seated tickets or National Rail Anytime / Off-Peak / Super Off-Peak tickets is being retained. You will still be able purchase Railcard-discounted Anytime / Off-Peak / Super Off-Peak tickets and undiscounted room supplements.

For further information on Railcards on Caledonian Sleeper services, please visit our dedicated Railcards section.

  • Shared Room Products from 28 October 2018


All rooms can be reserved for either solo occupancy or for two people travelling together sharing the same room.  Rooms can only be shared when made as part of the same booking. Different prices will apply for solo or twin occupancy.

We also have great value Club and Classic Family Fares for those guests travelling with children. This will automatically be shown during the booking process as long as no railcard is chosen.


********************

Highlander services from 28 October 2018 – between London and Aberdeen/Inverness/Fort William


From this date, all Highlander services will change to a transitional booking and fares system, until we can confirm definitive introduction dates for our new trains on these routes. Until then, all services will operate using our current fleet of trains but using a temporary fare structure based upon solo use or shared use rooms.

It is possible that a service may be confirmed as being provided by a new train at some point after you have made your reservation. If this is the case, your booking will automatically be transferred on to the new train in a comparable class of travel. Once the date of introduction of the new trains is confirmed, we will open up sales for the products we are unable to offer on our current train.

  • Accommodation on journeys from 28 October 2018 – Highlander Services Only


During the transition period we will be offering the following accommodation types:

Solo Rooms – Solo use rooms with breakfast and First Class station lounge access (where available) included.
Twin Rooms – Shared (Twin) room. Exclusive use. Breakfast is available to purchase.
Seats

  • Railcards during the transition period – Highlander services only


The option for Railcard holders to have discounts on seated tickets or Anytime / Off-Peak / Super Off-Peak tickets is being retained.
You will still be able purchase Railcard discounted Anytime / Off-Peak / Super Off-Peak tickets and undiscounted room supplements.

For further information on Railcards on Caledonian Sleeper services, please visit our dedicated Railcards section.

  • Shared Room Products from 28 October 2018


All rooms can be reserved for either solo occupancy or for two people travelling together sharing the same room.  Rooms can only be shared when made as part of the same booking. Different prices will apply for solo or twin occupancy.

We also have great value Family Fares for those guests travelling with children. This will automatically be shown during the booking process as long as no railcard is chosen.


********************

I’ve already booked to travel after 25 February but want to change my booking?


We want our guests to have confidence in our service, and due to the reversion from the transition fares to the current fare structure, we are aware that some guests would like to reassess their booking options. 

Should you wish to change your booking (for example, for a product that was not available at the time of your original booking), please contact our Guest Service Centre with your booking reference number to hand - https://www.sleeper.scot/contact