Caledonian Sleeper Franchise Update – Read our statement here.
Industrial Action Saturday 8th October – Please check our service alterations page.

Planned engineering works throughout October – Please check our service alterations page.

Unite On Wellbeing

#UniteOnWellbeing

“When you build an empowering relationship with your environment, it strengthens your mental wellbeing.”

Looking after our mental wellbeing has never been so important. Many of us will have missed our annual holiday, an event which each year sees us relax, recharge and rejuvenate both mentally and physically.

That’s why we’re uniting on wellbeing with ARRAN to give you the chance to WIN a free return journey and an exclusive ARRAN hamper worth £200, to help you relax and unwind during these uncertain times.

To take part in our #UniteOnWellbeing competition, simply book a journey with Caledonian Sleeper between the 16th-31st October for any time throughout 2020 or 2021.

T&Cs apply. Winners will be announced by Friday 6th November.

Unite on Wellbeing Terms & Conditions:

The promoter of the Unite on Wellbeing campaign is: Arran Aromatics Ltd (trading as ARRAN Sense of Scotland) whose registered office is at 3 Whitehall Quay, Leeds, West Yorkshire, LS1 4BF.

  1. The competition is open to residents of the United Kingdom aged 18 years or over except employees of Caledonian Sleeper and ARRAN Sense of Scotland and their close relatives and anyone otherwise connected with the organisation or judging of the competition.
  2. By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.
  3. Only one entry will be accepted per person. Multiple entries from the same person will be disqualified.
  4. Closing date for entry will be 31st October 2020. After this date, no further entries to the competition will be permitted.
  5. No responsibility can be accepted for entries not received for whatever reason.
  6. The rules of the competition and how to enter are as follows:
    To enter, simply make a booking with Caledonian Sleeper between the 16th October and 31st October (inclusive) and interact with our social media promotion of the competition and you’ll be entered into our prize draw for a free return journey and luxury ARRAN Sense of Scotland hamper worth £200.
  7. The promoter reserves the right to cancel or amend the competition and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes to the competition will be notified to entrants as soon as possible by the promoter.
  8. The promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this competition.
  9. The prize is as follows: a free return journey on Caledonian Sleeper (https://arran.com/pages/unite-on-wellbeing-our-hotel-partners)  and a £200 luxury gift box from ARRAN Sense of Scotland.
  10. The prize is as stated and no cash or other alternatives will be offered. The prizes are not transferable. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice.
  11. Winners will be chosen: By Caledonian Sleeper at random from relevant bookings made with us directly between 16th October and 31 October 2020 (inclusive).
  12. The winner will be notified through social media within 28 days of the closing date. If the winner cannot be contacted or does not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.
  13. The promoter will notify the winner when and where the prize can be collected / is delivered.
  14. The promoter’s decision in respect of all matters to do with the competition will be final and no correspondence will be entered into.
  15. By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.
  16. The competition and these terms and conditions will be governed by Scots law and any disputes will be subject to the exclusive jurisdiction of the courts of
  17. The winner agrees to the use of his/her name and image in any publicity material, as well as their entry. Any personal data relating to the winner or any other entrants will be used solely in accordance with current UK data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.
    By entering the competition you specifically consent to your details being used for this purpose.
  18. Entry into the competition will be deemed as acceptance of these terms and conditions.
  19. This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook, Twitter or any other Social Network. You are providing your information to ARRAN Sense of Scotland and it’s relevant partners as detailed above. The information provided will be used in conjunction with the following Privacy Policy found at https://arran.com/pages/privacy.

 

Terms and Conditions for Serco Caledonian Sleepers Limited (Caledonian Sleeper) Complimentary Travel

  1. Caledonian Sleeper complimentary travel is only available to book by contacting gsc@sleeper.scot, quoting your name and the booking code shown in the offer letter.
  2. Once a booking is accepted and confirmed by Caledonian Sleeper, all complimentary tickets will be sent as an email. You must print a copy of this email and bring it with you to ensure you are permitted to travel.
  3. Complimentary tickets will only be valid on Caledonian Sleeper services and will not be accepted by other train operators. For details of the Caledonian Sleeper network, please see our route map.
  4. The class of ticket offered is at the discretion of Caledonian Sleeper and shall be specified in the offer letter.
  5. Booking codes are valid for redemption up to 12 months from the date of issue stated in the offer letter.
  6. Each booking code is unique and shall only be issued once. Caledonian Sleeper will not take any responsibility for lost booking codes.
  7. Booking codes are valid for one person and can only be used once.
  8. Defaced or altered tickets or passes will become void and the holder will be refused admission.
  9. This complimentary travel offer cannot be used in conjunction with any other offer, discount or reduction.
  10. Complimentary travel is subject to availability. If there are no tickets available for your selected journey please select a different time or an alternative date. A break of journey is not permitted.
  11. Bookings must be made no later than 24 hours prior to travel and cannot be amended or transferred.
  12. Complimentary tickets will only be valid for the date and time printed on the ticket, which must be presented to the host upon boarding the train.
  13. Complimentary tickets and booking codes are non-transferable, non-refundable and cannot be exchanged or upgraded for any other merchandise or tickets.
  14. Complimentary tickets and booking codes have no monetary value and are not for resale or exchangeable for a cash alternative.
  15. By accepting the booking code, you agree to be bound by these terms and conditions. Caledonian Sleeper reserves the right to amend these terms and conditions at any time without notice. You shall be subject to the terms in force at the time that the booking code is used.
  16. To the extent permitted by applicable law, Caledonian Sleeper accepts no liability for any direct, indirect or consequential loss or damage arising under these terms and conditions or suffered as a result of using the booking code or complimentary tickets, whether arising in tort, contract or otherwise
  17. Caledonian Sleeper reserves the right to alter or vary the content or timing of the whole or any part of the service in circumstances beyond its reasonable control without any obligation to make any refunds or exchange tickets.
  18. Should your service be cancelled or delayed, Caledonian Sleeper shall not be liable for any accommodation, travel or other costs incurred by you.
  19. The National Rail Conditions of Travel apply to travel on all Caledonian Sleeper trains.
  20. The Caledonian Sleeper Privacy Policy and Guest Charter applies to bookings of complimentary tickets on Caledonian Sleeper trains.
  21. These terms and conditions are governed by English Law.
  22. Caledonian Sleepers shall Process personal data in accordance with the Data Protection Act 2018 and the General Data Protection Regulation, for the booking of complimentary travel for the purposes stipulated in the Privacy Policy.