Our Vision

The Caledonian Sleeper, operating between London and Scotland six nights each week, sees guests arrive at the heart of their destination refreshed and ready to go. Serco Caledonian Sleeper was been chosen by the Scottish Government as the new operator from April 2015, with a vision for the Sleeper to be a modern, revitalised overnight travel and hospitality experience between world famous destinations in Scotland and London.

This is an iconic Scottish railway journey available for all – from backpackers to business travellers.

At the heart of the new service is outstanding hospitality that is emblematic of the best of Scotland, benefiting Scottish businesses from Shetland to Stranraer and from Stornoway to Stonehaven showcasing the best of Scottish produce.

From 2018, Caledonian Sleeper will take a leap forward thanks to an investment of over £100million in 75 new state-of-the-art carriages.

On board, guests will enjoy

  • En-suite rooms for the First Class guests
  • Improved Standard Class rooms
  • Cradle seats for Standard Class guests
  • Luxurious new Brasserie Club Car
  • Films and TV available via free WiFi

Renowned Edinburgh-based designer Ian Smith is creating a contemporary environment for the carriages, bringing our guests a travel experience to rival any in the world.

And we're not just improving the train itself. We're completely overhauling all aspects - including sales, guest services and station facilities.

This includes

  • Installation of guest information totems at each of the 48 stops
  • Onward travel information
  • Free station WiFi access for all guests

Caledonian Sleeper began operation from the night of 31st March 2015. The chart below indicates the key changes in the service.

Improvement timeline

2015

April

Service starts
Enhanced on-board customer service, new menu, refreshed accommodation and hotel supplies, a warm welcome at your departure platform, new sleep kits for passengers

Autumn

Manufacturing of new trains begins

2017

Station enhancements and information totems on platform

2018

April

New Trains in service