Guest Service Centre Open Hours: Saturday 08:30-15:30, Sunday 14:00-20:30, Monday to Friday 08:30-20:30. 
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Help: General

If you have more questions, please don’t hesitate to contact us
  • All of our boarding times can be found at the top of each service timetable in our Tickets and Timetables section.
  • We offer secure storage space within the Seated Sleeper coach for up to six cycles on most routes, or three cycles on services from Inverness. We do require reservations for cycles, but they are available free of charge. We cannot accommodate tandem bicycles.
    Oversize luggage can also be stored in this area if there is space, but this cannot be guaranteed.

  • All guests travelling with us receive a complementary Sleep Pack. 
    Each pack includes an eye mask and ear plugs. Additional items such as Arran toiletries are also included in packs for guests booked into rooms.

  • Our staff hand all items left on our trains to Lost Property at our Destination Stations. We always try to do this as quickly as possible but it can sometimes take up to 72 hours before lost property ready for collection. We throw away perishable items immediately.

    London Euston:
    For all belongings left on southbound trains to London Euston, please contact London Euston Lost Property on 0330 024 0215.

    Glasgow and Edinburgh:
    Property left on our trains north to Glasgow and Edinburgh are taken to the Lost Property department at Glasgow Central Station, which can be contacted on 0141 221 8597.

    Fort William:
    Lost property handed into Fort William station is kept on site for up to seven days before being transferred to Glasgow Queen Street Lost Property, which can be contacted on 0141 335 3276.

    Inverness and Aberdeen:
    Property left on trains arriving into Inverness or Aberdeen is kept by Lost Property at the destination station.

    Contact details for the Lost Property departments for these stations are below:
    Inverness : 01463 245 061
    Aberdeen : 01224 577507

    If you lose something on a train or at a station, please make an enquiry at your nearest staffed station. We accept no responsibility for items left on our services.

    You can find details of stations at

  • If you need assistance for your journey, please contact our Guest Service Centre at the earliest opportunity so we can have this arranged.

  • Yes. Please visit our Food and Drink section for further information. 

  • There are currently no showers on board sleeper services. However, you’ll find shower facilities available at the stations below.

    Standard class and seated guests can purchase shower tokens to use the below facilities from our On Board Hosts for £5 per token.


    First Class

    Standard Class and





    Abellio ScotRail First Class lounge

    Edinburgh Waverley



    Network Rail showers on concourse
    Virgin Trains First Class lounge

    Fort William



    Abellio ScotRail travel centre

    Glasgow Central



    Network Rail showers on concourse




    Caledonian Sleeper Guest Service Centre

    London Euston



    Virgin Trains First Class lounge

  • Please let us know by 15.00 on the day of travel that you will be travelling with an assistance dog. For more information please see our Guest Charter and Disabled People's Protection Policy (DPPP).

  • Infants aged 0 to 4 inclusive travel free of charge provided that they share a seat or sleeper room with an accompanying adult. A maximum of one infant can share with one adult (two infants with two adults etc)

    To obtain a separate seat or bed for an infant aged 0 to 4, select "Child (age 5-15)".

  • When placing your order you will be given the option to book a meal, which will be available from our lounge car on the day of travel. Unfortunately the meals selection page is not included for those travelling in seated accommodation.

    A buffet service is available for travellers who hold a seated ticket.

  • Guests in our seated carriage can enjoy a varied buffet service enjoyed at your seat.

    When it’s busy, we have to restrict use of the Lounge Car to our First Class guests. However both First and Standard Class guests can buy food and drink and take it back to their compartment.

  • Yes, just ask a member of the Caledonian Sleeper onboard team and they will be able to help. 

  • You can take up to 2 pets in a 'Pet Friendly Compartment' for a £25 fee. Soon these will be available to purchase with your travel ticket on the website. In the mean time please contact our Guest Service Centre team.