Service Update: Thursday 19th April - All our services are expected to depart on time this evening.
Travelling with us soon? Check Your Journey Here

Help: General

If you have more questions, please don’t hesitate to contact us
  • All of our boarding times can be found at the top of each service timetable. it is usually around 40 minutes before departure. You can find these times in our Tickets and Timetables section.
  • We offer secure storage space within the Seated Sleeper coach and up to six cycles (three on services from Inverness) can be accommodated. We do require reservations for cycles, but they are available free of charge. We can’t however accommodate tandem bicycles.

  • Our complementary Sleep Pack is available for all First Class guests and includes a face cloth, eye mask, socks, ear plugs, Arran Aromatics hand and body wash, Arran Aromatics body lotion, exclusive Arran Aromatics pillow spray and sleep guide. 

    Smaller Sleep Kits are also available for our Standard Class and Seated guests which include ear plugs and a sleep mask.

  • Our staff hand all items left on our trains to Lost Property at our Destination Stations. We always try to do this as quickly as possible but it can sometimes take up to 72 hours before lost property ready for collection. We throw away perishable items immediately.

    London Euston:
    For all belongings left on southbound trains to London Euston, please contact London Euston Lost Property on 0330 024 0215.

    Glasgow and Edinburgh:
    Property left on our trains north to Glasgow and Edinburgh are taken to the Lost Property department at Glasgow Central Station, which can be contacted on 0141 221 8597.

    Fort William:
    Lost property handed into Fort William station is kept on site for up to seven days before being transferred to Glasgow Queen Street Lost Property, which can be contacted on 0141 335 3276.

    Inverness and Aberdeen:
    Property left on trains arriving into Inverness or Aberdeen is kept by Lost Property at the destination station.

    Contact details for the Lost Property departments for these stations are below:
    Inverness : 01463 245 061
    Aberdeen : 01224 577507

    If you lose something on a train or at a station, please make an enquiry at your nearest staffed station. We accept no responsibility for items left on our services.

    You can find details of stations at www.nationalrail.co.uk

  • If you need assistance for your journey, please contact our Guest Service Centre at the earliest opportunity so we can arrange any help to see you safely on board.

  • Children under 12 years are entitled to a free evening meal, if travelling with an Adult in First Class. If they are over 12 years then an adult meal will need to purchased. This can be done during your online booking if travelling in first class.

    Standard Class passengers are offered the option to pre-select breakfast only if travelling in a berth. 

  • There are currently no showers on board sleeper services. However, you’ll find shower facilities available at the stations below.

    Standard class and seated guests can purchase shower tokens to use the below facilities from our On Board Hosts for £5 per token.

    Station

    First Class

    Standard Class and
    Seated

    Location

    Aberdeen

    Free

    Chargeable

    Abellio ScotRail First Class lounge

    Edinburgh Waverley

    Free

    Chargeable

    Network Rail showers on concourse
    Virgin Trains First Class lounge

    Fort William

    Free

    Chargeable

    Abellio ScotRail travel centre

    Glasgow Central

    Free

    Chargeable

    Network Rail showers on concourse

    Inverness

    Free

    Chargeable

    Caledonian Sleeper Guest Service Centre

    London Euston

    Free

    Chargeable

    Virgin Trains First Class lounge

  • Please let us know by 15.00 on the day of travel that you will be travelling with an assistance dog. For more information please see our Guest Charter and Disabled People's Protection Policy (DPPP).

  • Infants aged 0 to 4 inclusive travel free of charge provided that they share a seat or sleeper room with an accompanying adult. A maximum of one infant can share with one adult (two infants with two adults etc)

    To obtain a separate seat or bed for an infant aged 0 to 4, select "Child (age 5-15)".

  • When placing your order you will be given the option to book a meal, which will be available from our lounge car on the day of travel. Unfortunately the meals selection page is not included for those travelling in seated accommodation.

    A buffet service is available for travellers who hold a seated ticket.

  • Guests in our seated carriage can enjoy a varied buffet service enjoyed at your seat.

    When it’s busy, we have to restrict use of the Lounge Car to our First Class guests. However both First and Standard Class guests can buy food and drink and take it back to their compartment.

  • Yes, just ask a member of the Caledonian Sleeper onboard team and they will be able to help. 

  • You can take up to 2 pets in a 'Pet Friendly Compartment' for a £25 fee. Soon these will be available to purchase with your travel ticket on the website. In the mean time please contact our Guest Service Centre team.