Service Update - Wednesday 12th December: All our services are expected to arrive on time this morning.
 For full details of upcoming service alterations, check your journey here
 

Help: General

If you have more questions, please don’t hesitate to contact us
  • All of our boarding times can be found at the top of each service timetable in our Tickets and Timetables section.
  • We offer secure storage space within the Seated Sleeper coach for up to six cycles on most routes, or three cycles on services from Inverness. We do require reservations for cycles, but they are available free of charge. We cannot accommodate tandem bicycles.
    Oversize luggage can also be stored in this area if there is space, but this cannot be guaranteed.

  • All guests travelling with us receive a complementary Sleep Pack. 
    Each pack includes an eye mask and ear plugs. Additional items such as Arran toiletries are also included in packs for guests booked into rooms.


  • In accordance with the National Rail Conditions of Travel and our Guest Experience Charter, Caledonian Sleeper will accept sporting firearms on board.

    The National Rail Conditions of Travel states:

    23.4 Conditions relating to the carriage of specific items:

    Items only permitted at the discretion of individual Train Companies:

    Unloaded firearms, properly licenced, with prior permission of the Train Company and carried in accordance with the law and any other specific instructions

     

    Caledonian Sleeper will accept sporting firearms under the following terms and conditions:

    1. Written permission must be granted by Caledonian Sleeper and must be requested at least 24 hours prior to the departure of the train:-

    Written permission will be in the form of an Authority to Travel issued by the Guest Service Centre and must be produced when boarding the train. This can be shown on a phone or tablet. If this is not shown before boarding the train there is a risk that you will be refused to board the train with your sporting firearm.

    1. Guest must have the correct licence to carry the sporting firearm.
    2. Ammunition is not permitted under any circumstances.
    3. Guests wishing to carry a sporting firearm must book a room to board the Sleeper. Guests are only permitted to share with a member of their own party or have solo occupancy.
    4. Sporting firearms may not be left unattended on the train at any time. If for any reason you need to leave the firearm unattended (i.e comfort break) guest must press the call button and an on board crew must lock the door when guest has departed and open on return. Guests will not be permitted to enter the lounge car and leave firearm unattended
    5. In the event of a disruption Caledonian Sleeper will not be able to offer road replacement for guests carrying sporting firearms. If traveling with another rail provider then their terms and conditions must be met. Caledonian Sleeper will not be responsible for boarding being denied and no refunds or compensation will be made.

    The on board crew will be aware that a sporting firearm has been declared at time of booking.

    If guests do not adhere to the above terms and conditions travel will be denied and refunds and compensation will not be permitted.

    Guest Service Centre guidelines when making a reservation for a sporting firearm:

    1. There is no limit to the number of sporting firearms carried per train however each guest is limited to one sporting firearm per person.
    2. Guest must confirm via the booking system if they are travelling in a solo occupancy berth or if sharing (which must be with a member of their party).
    3. Guests must receive an Authority to Travel letter which will be emailed to the guest on day of booking. This will be sent as a PDF.

     

    Any deviance from this policy will be entirely at our discretion.

  • Our staff hand all items left on our train to the Lost Property departments at our destination stations. We do, however, dispose of all perishable items.

    For all belongings left on:

    All Southbound services to London Euston
    Northbound Lowlander services to Glasgow Central and Edinburgh Waverley

    - lost property is managed by Network Rail. You can contact them through www.lostproperty.org or by calling 0330 024 0215.

    For property lost on our Northbound Highlander services, please contact ScotRail Lost Property on:
    Inverness: 01463 245 061
    Aberdeen: 01224 577 507 
    Fort William: Items left in Fort William will be held for seven days and then transferred to Glasgow Queen Street lost property.  Glasgow Queen Street can be contacted on 0141 335 3276, who will contact Fort William lost property on your behalf.

    We accept no responsibility for items left on our services. You can find details of stations at www.nationalrail.co.uk

  • If you need assistance for your journey, please contact our Guest Service Centre at the earliest opportunity so we can have this arranged.

  • Yes. Please visit our Food and Drink section for further information. 

  • There are currently no showers on board sleeper services. However, you’ll find shower facilities available at the stations below.

    Standard class and seated guests can purchase shower tokens to use the below facilities from our On Board Hosts for £5 per token.

    Station

    First Class

    Standard Class and
    Seated

    Location

    Aberdeen

    Free

    Chargeable

    Abellio ScotRail First Class lounge

    Edinburgh Waverley

    Free

    Chargeable

    Network Rail showers on concourse
    Virgin Trains First Class lounge

    Fort William

    Free

    Chargeable

    Abellio ScotRail travel centre

    Glasgow Central

    Free

    Chargeable

    Network Rail showers on concourse

    Inverness

    Free

    Chargeable

    Caledonian Sleeper Guest Service Centre

    London Euston

    Free

    Chargeable

    Virgin Trains First Class lounge

  • Please let us know by 15.00 on the day of travel that you will be travelling with an assistance dog. For more information please see our Guest Charter and Disabled People's Protection Policy (DPPP).

  • Infants aged 0 to 4 inclusive travel free of charge provided that they share a seat or sleeper room with an accompanying adult. A maximum of one infant can share with one adult (two infants with two adults etc)

    To obtain a separate seat or bed for an infant aged 0 to 4, select "Child (age 5-15)".

  • When placing your order you will be given the option to book a meal, which will be available from our lounge car on the day of travel. Unfortunately the meals selection page is not included for those travelling in seated accommodation.

    A buffet service is available for travellers who hold a seated ticket.

  • Guests in our seated carriage can enjoy a varied buffet service enjoyed at your seat.

    When it’s busy, we have to restrict use of the Lounge Car to our First Class guests. However both First and Standard Class guests can buy food and drink and take it back to their compartment.

  • Yes, just ask a member of the Caledonian Sleeper onboard team and they will be able to help. 

  • You can take up to 2 pets in a 'Pet Friendly Compartment' for a £25 fee. Soon these will be available to purchase with your travel ticket on the website. In the mean time please contact our Guest Service Centre team.