Service Update - Wednesday 20th March: All services are expected to depart on time this evening.
Travelling with us soon? Check your journey here.

Help Buying Tickets

If you have more questions, please don’t hesitate to contact us
  • We take security and fraud very seriously; all credit and debit card holders are subject to validation by ourselves and the card issuer when placing orders through

  • Create an online account with us and manage your online sleeper bookings. You can check your travel information, store cards for faster payment, refund bookings and resend your confirmation emails.


  • Previously in our Standard shared occupancy rooms, unless both beds in the room were booked by you or your party, you may have had to share with another guest. Following consultation with user groups, we have removed the largely unpopular accommodation option to ‘Share with a Stranger’. There is a general consensus that this was outdated and no longer appropriate for overnight travel.

    Instead, we have introduced a new option known as the Standard Classic Solo for guests wishing to travel alone in our Classic accommodation. 

    Because of the removal of Share with a Stranger, we no longer require information regarding gender for booking. 

  • There is no Saturday night Caledonian Sleeper service.

  • Please visit the Ticket Types pages for more information. 


  • You can make your payment using the following types of payment card:

    • Visa Credit, Visa Debit, Visa Electron
    • Mastercard Credit (not Debit)
    • American Express - cannot be used for on train sales

  • E-Ticket or Self Print purchased through Caledonian Sleeper

    Please contact our Guest Service Centre.

    Paper Tickets

    We do not accept responsibility for lost or mislaid tickets. In order to travel you will need to book new tickets if you are unable to find the original tickets.

  • No. All tickets within the same booking will always display the name of the lead guest.
  • Please visit the Room Supplements page.

  • Online booking - You can now purchase Caledonian Sleeper up to 12 months in advance, saving you money by purchasing early. Book online using your credit or debit card.

    Book by phone - If you need any help purchasing tickets, call our dedicated support team on 0330 060 0500*

    *Calls are charged at the standard geographic rate

  •  For more information regarding Flexipass please click here.

  • For passenger groups up to 8 you can book through our website. 

    If you want to purchase tickets for 9 or more people please contact our Guest Service Centre or split your booking into smaller groups.