Caledonian Sleeper FAQs

If you have more questions, please don’t hesitate to contact us

Buying Tickets

How can I buy a ticket?

Delivery

How can I get my tickets delivered?

Refunds

Can I refund my ticket?

General

All your questions answered
Lost Property

Our staff hand all items left on our train to the Lost Property departments at our destination stations. We do, however, dispose of all perishable items.

For all belongings left on:

All Southbound services to London Euston
Northbound Lowlander services to Glasgow Central and Edinburgh Waverley

– lost property is managed by Network Rail. You can contact them through www.lostproperty.org or by calling 0330 024 0215.

For property lost on our Northbound Highlander services, please contact ScotRail Lost Property on:
Inverness: 0330 109 2624
Aberdeen: 0330 109 2171
Fort William: Items left in Fort William will be held for seven days and then transferred to Glasgow Queen Street lost property.  Glasgow Queen Street can be contacted on 0330 109 2833, who will contact Fort William lost property on your behalf.

We accept no responsibility for items left on our services. You can find details of stations at www.nationalrail.co.uk