General

Travelling with a Firearm

In accordance with the National Rail Conditions of Travel and our Guest Experience Charter, Caledonian Sleeper will accept sporting firearms on board.

The National Rail Conditions of Travel states:

23.4 Conditions relating to the carriage of specific items:

Items only permitted at the discretion of individual Train Companies:

Unloaded firearms, properly licenced, with prior permission of the Train Company and carried in accordance with the law and any other specific instructions

 

Caledonian Sleeper will accept sporting firearms under the following terms and conditions:

  1. Written permission must be granted by Caledonian Sleeper and must be requested at least 24 hours prior to the departure of the train:-

Written permission will be in the form of an Authority to Travel issued by the Guest Service Centre and must be produced when boarding the train. This can be shown on a phone or tablet. If this is not shown before boarding the train there is a risk that you will be refused to board the train with your sporting firearm.

  1. Guest must have the correct licence to carry the sporting firearm.
  2. Ammunition is not permitted under any circumstances.
  3. Guests wishing to carry a sporting firearm must book a room to board the Sleeper. Guests are only permitted to share with a member of their own party or have solo occupancy.
  4. Sporting firearms may not be left unattended on the train at any time. If for any reason you need to leave the firearm unattended (i.e comfort break) guest must press the call button and an on board crew must lock the door when guest has departed and open on return. Guests will not be permitted to enter the lounge car and leave firearm unattended
  5. In the event of a disruption Caledonian Sleeper will not be able to offer road replacement for guests carrying sporting firearms. If traveling with another rail provider then their terms and conditions must be met. Caledonian Sleeper will not be responsible for boarding being denied and no refunds or compensation will be made.

The on board crew will be aware that a sporting firearm has been declared at time of booking.

If guests do not adhere to the above terms and conditions travel will be denied and refunds and compensation will not be permitted.

Guest Service Centre guidelines when making a reservation for a sporting firearm:

  1. There is no limit to the number of sporting firearms carried per train however each guest is limited to one sporting firearm per person.
  2. Guest must confirm via the booking system if they are travelling in a solo occupancy berth or if sharing (which must be with a member of their party).
  3. Guests must receive an Authority to Travel letter which will be emailed to the guest on day of booking. This will be sent as a PDF.

 

Any deviance from this policy will be entirely at our discretion.

Lost Property

Our staff hand all items left on our train to the Lost Property departments at our destination stations. We do, however, dispose of all perishable items.

For all belongings left on:

All Southbound services to London Euston
Northbound Lowlander services to Glasgow Central and Edinburgh Waverley

- lost property is managed by Network Rail. You can contact them through www.lostproperty.org or by calling 0330 024 0215.

For property lost on our Northbound Highlander services, please contact ScotRail Lost Property on:
Inverness: 01463 245 061
Aberdeen: 01224 577 507 
Fort William: Items left in Fort William will be held for seven days and then transferred to Glasgow Queen Street lost property.  Glasgow Queen Street can be contacted on 0141 335 3276, who will contact Fort William lost property on your behalf.

We accept no responsibility for items left on our services. You can find details of stations at www.nationalrail.co.uk

What time can I board the train?
All of our boarding times can be found at the top of each service timetable in our Tickets and Timetables section.
What is included in the Sleep Pack?

All guests travelling with us receive a complementary Sleep Pack. 
Each pack includes an eye mask and ear plugs. Additional items such as Arran toiletries are also included in packs for guests booked into rooms.


What luggage and cycle accommodation do you offer?

We offer secure storage space within the Seated Sleeper coach for up to six cycles on most routes, or three cycles on services from Inverness. We do require reservations for cycles, but they are available free of charge. We cannot accommodate tandem bicycles.
Oversize luggage can also be stored in this area if there is space, but this cannot be guaranteed.

Is there any assistance for disabled passengers?

If you need assistance for your journey, please contact our Guest Service Centre at the earliest opportunity so we can have this arranged.

Do I have to make you aware if I am travelling with an assistance dog?

Please let us know by 15.00 on the day of travel that you will be travelling with an assistance dog. For more information please see our Guest Charter and Disabled People's Protection Policy (DPPP).

Are domestic pets welcome?

You can take up to 2 pets in a 'Pet Friendly Compartment' for a £25 fee. Soon these will be available to purchase with your travel ticket on the website. In the mean time please contact our Guest Service Centre team.

Do the trains have showers?

There are currently no showers on board sleeper services. However, you’ll find shower facilities available at the stations below.

Standard class and seated guests can purchase shower tokens to use the below facilities from our On Board Hosts for £5 per token.

Station

First Class

Standard Class and
Seated

Location

Aberdeen

Free

Chargeable

Abellio ScotRail First Class lounge

Edinburgh Waverley

Free

Chargeable

Network Rail showers on concourse
Virgin Trains First Class lounge

Fort William

Free

Chargeable

Abellio ScotRail travel centre

Glasgow Central

Free

Chargeable

Network Rail showers on concourse

Inverness

Free

Chargeable

Caledonian Sleeper Guest Service Centre

London Euston

Free

Chargeable

Virgin Trains First Class lounge