Buying tickets

Why have an account on

Create an online account with us and manage your online sleeper bookings. You can check your travel information, store cards for faster payment, refund bookings and resend your confirmation emails.


My name is not on the ticket - does this matter?
No. All tickets within the same booking will always display the name of the lead guest.
Do you offer Flexipass?

 For more information regarding Flexipass please click here.

Why do I need to select gender when booking tickets?

In our Standard shared occupancy rooms, unless both beds in the room are booked by you or your party, you may have to share with another guest.

We ask your gender at the beginning of the booking process as it may be relevant if you decide to travel in shared accommodation.

Our First Class rooms are recommended if you prefer to guarantee your privacy.

Please note our On Board Hosts are available throughout the journey.

Why was I asked to add extra security information?

We take security and fraud very seriously; all credit and debit card holders are subject to validation by ourselves and the card issuer when placing orders through

Can I make a group booking?

For passenger groups up to 8 you can book through our website. 

If you want to purchase tickets for 9 or more people please contact our Guest Service Centre or split your booking into smaller groups.


How do I buy a ticket?

Online booking - You can now purchase Caledonian Sleeper up to 12 months in advance, saving you money by purchasing early. Book online using your credit or debit card.

Book by phone - If you need any help purchasing tickets, call our dedicated support team on 0330 060 0500*

*Calls are charged at the standard geographic rate

What payment cards can I use?

You can make your payment using the following types of payment card:

  • Visa Credit, Visa Debit, Visa Electron
  • Mastercard Credit (not Debit)
  • American Express - cannot be used for on train sales
What ticket types are available?

Please visit the Ticket Types pages for more information.