Delay Repay

If you were delayed by 30 or more minutes on one of our services, you may be entitled to compensation. Please complete this form and our team will assess how much compensation you may be due, and send it to you by the method you prefer.

Claims must be received within 28 days of the date of travel. We aim to process your claim in 10 working days.

For more information, visit "Can I get compensation if my train is delayed?"

We will locate your contact information from the booking reference entered here.
If you cannot remember your Sleeper.scot reference please choose the option "from a station or another website"

We will locate your contact information from the booking reference entered here.
If you cannot remember your Sleeper.scot reference please choose the option "from a station or another website"

Personal Information
Journey Information

Claims need to be made within 28 days of your journey.

We will get in touch with you within 10 working days to obtain the details of the card to which we will pay the compensation due. Please do not email us any sensitive card data

Bank Address
Maximum upload file size 2MB
You must check the T&C to confirm