Accessible Travel with Caledonian Sleeper

Our Accessible Rooms on our new trains offer a complete Sleeper experience while giving guests peace of mind as they journey between London and Scotland.

Accessibility is embedded in everything we do, with our new Accessible Rooms created to give you peace of mind while ensuring a complete Caledonian Sleeper experience. Comfort is assured, with our accessible rooms boasting a premium mattress from Glencraft – holders of a Royal Warrant. That means you can sleep like a King or Queen, as Glencraft’s luxurious mattresses have been serving the Royal Family for four generations.

We have worked closely with experts to ensure that we’ve maximised our offering, not only in the accessible rooms but throughout the train.

With a range of accessible accommodation, we are committed to ensuring our accessible guests have the space they need to travel comfortably and safely between London and Scotland. On most services, our accessible double room has direct wheelchair access to the Club Car through a wheelchair accessible connection between coaches, and the Club Car also has dedicated wheelchair space. This direct access is not available on our London Euston – Fort William service between London and Edinburgh in both directions.  Instead, in both directions of the Edinburgh – Fort William portion of this journey, the accessible twin room has direct access to the Club Car.

Guests in all of our rooms can order from our extensive room service menu.

We also have a dedicated wheelchair space in our Seated Coach on our new trains. If you have accessibility needs and book into our Seated Coach, we will reserve this space, and a Comfort Seat, for the duration of your journey with us. Guests in our Seated Coach can order from a dedicated food and drink menu and are served at their seat.

The rooms themselves are spacious and wheelchair friendly, with two alarms installed to ensure maximum peace of mind and a lower sink and larger table than in other rooms. Immediately outside each room is an accessible toilet, allowing you to freshen up with ease.

Whether you are travelling yourself or with a friend, partner or companion, you will be able to take full control of the room. A thermostat allows you to control the temperature – ideal on wintry nights or when the sun shines in the summer – while a dimmer means you can also find your ideal lighting level.

You can choose between the Accessible Classic Double, which comes with a double bed, the Accessible Classic Twin, which features two single (bunk) beds, or the dedicated wheelchair space in our Seated Coach.

Our Accessible Rooms offer:

  • Double bed or two single bunk beds
  • Luxury handcrafted Glencraft mattresses
  • In-room lowered sink
  • Large floor space to accommodate wheelchair turning points
  • Two emergency alarms
  • Station assistance
  • Complimentary sleep pack including Scottish toiletries
  • Multiple charging points for small devices*
  • Secure keycard entry system
  • In-room temperature and dimmer controls for lighting
  • Room service available
  • In-room table
  • Priority access to Club Car, with accessible tables available
  • Station Guest Lounge access with accessible showers at selected stations
  • Free WiFi access
    *Please note, we are not able to offer charging facilities for powered wheelchairs or accept CPAP/BPAP machines, ventilators and other medical equipment on board our services.

 

Accessible Facilities, Station Lounges and the Access Map

We are determined to enhance our offering to accessible users, which is why we have built accessible shower facilities at our new station lounges in Inverness, Dundee, Fort William, Leuchars, Perth and Stirling, in addition to those already provided by operators of other stations.

All of our trains have accessible accommodation, but unfortunately not all of the stations we serve are fully accessible.

The interactive Access Map allows you to view all stations across Britain and identify whether they are accessible. Details include whether stations have step free or partial step free access and what facilities are available at each station, including accessible toilets and changing places.

Wheelchairs and Mobility Scooters

We can take wheelchairs and mobility scooters no bigger than 70cm wide and 120cm long, with a combined weight of guest and luggage of not more than 300kg, in all our accessible rooms. You must be able to get in and out of your wheelchair/scooter unaided or have a travelling companion to help you. We are not able to offer charging facilities for powered wheelchairs or accept CPAP/BPAP machines, ventilators and other medical equipment on board our services.

Service Animals

Guests are welcome to travel with their service animals free of charge, but please let us know in advance by contacting the Guest Service Centre. Guests with a service animal who wish to travel in the seated coach will be upgraded to a room, free of charge, subject to availability.

Passenger Assist

We are fully committed to Passenger Assist, the nationwide system for booking travel assistance. Passenger Assist allows you to book assistance when travelling on the National Rail Network, for a helping hand around the station, to boarding a train or arranging a ramp.

Through Passenger Assist, we can arrange for someone to:

  •   meet you at the station entrance or meeting point
  •   help you navigate around the station and accompany you to your train
  •   help you on and off the service
  •   provide a ramp on and off your train
  •   meet you from your train and take you to your next train or the exit
  •   carry your bag (up to three items of luggage as per the National Rail Conditions of Travel)

Passenger Assistance can be booked up to 12 weeks before travel, and at the latest 24 hours before your journey. This ensures that we are able to make the necessary arrangements to help you on and off the train.

Passenger Assistance can booked by completing this booking form or calling our Guest Service Centre on our Freephone Accessible Travel & Passenger Assist number 0800 904 7267.

Book your accessible room or Seated Coach wheelchair space

To book an accessible room, you can do this online by booking a Classic Room and then telephoning our Guest Service Centre to request your booking be allocated to an Accessible Room. Alternatively, our Guest Service Centre team can do the full booking on your behalf over the phone.

Please contact our Guest Ambassadors to book our wheelchair space in our Seated Coach.

Our Freephone number for making Accessible Travel and Passenger Assist bookings is 0800 904 7267 .

Please note that we have a limited number of accessible rooms and they may not always be available.

Our Guest Service Centre Ambassadors will be on hand to help you between Monday to Friday 08.30 to 20.30, Saturday 08.30 to 15.30 Sunday 15.30 to 20.30

Seated Coach

We have a dedicated wheelchair space in our Seated Coach on our new trains. If you have accessibility needs and book into our Seated Coach, we will reserve this space, and a Comfort Seat, for the duration of your journey with us. Guests in our Seated Coach can order from a dedicated food and drink menu and are served at their seat.

Please contact our Guest Ambassadors to book the wheelchair space and your seat in our Seated Coach. Our Freephone number for making Accessible Travel and Passenger Assist bookings is 0800 904 7267 .

For guests travelling in our seated coach between London and Fort William, in both directions, there is a requirement to change coaches at Edinburgh Waverley. This coach change requires guests to alight one service, wait for a short period of time on the platform before boarding the next service.  Our staff will be on hand to assist wheelchair users during this transfer.

Text Relay Service

If you are hard of hearing you can contact us through the RNID’s Text Relay service. Text Relay, or Next Generation Text (NGT), is a service run by the Royal National Institute for the Deaf (RNID) and funded by BT using textphones and RNID Text Relay Assistants. It helps deaf, deaf-blind, hard of hearing and speech-impaired people make and receive calls to and from hearing people.

How you use NGT depends on what you need it for. To help keep it simple, the service has been split into four sections to match individual’s needs.

  • Type & Read is best if you can’t hear and don’t use your voice
  • Speak & Read should be used if you can’t hear but do use your voice
  • Type & Hear will be most useful if you can hear but don’t use your voice
  • Speak & Hear works best if you can hear and want to speak to someone who uses NGT

To call our Guest Service Centre via a a textphone dial 1 800 103 300 600 500 and Text Relay Direct will connect a Text Relay Assistant into the call if needed. No pause is needed between ‘18001’ and the phone number, it is treated as one complete phone number and can be stored as a single number in the phone’s memory.

If you would like us to call you back on your textphone, please advise us that you use a textphone and we will use the Text Relay Service when we call you.

To find out more about the RNID’s Text Relay and the Next Generation Text (NGT) service, including using the app on your device, please visit the website here.

Railcards

There are many National Railcards which you may qualify for and they represent an excellent way to save on your Caledonian Sleeper rail travel. However, different Railcards have different eligibility criteria, so you’ll have to check whether you qualify before you apply. If you meet the conditions, you may be eligible for a Senior Railcard, entitling you to up to 1/3 off a wide range of rail tickets, or a Disabled Persons Railcard, entitling you and your companion to a third off most rail travel.

If you qualify for a Railcard discount, the same discounts will apply when booking our Accessible Rooms.

Please visit our dedicated Tickets page under the Railcards tab for further information on what Railcards we accept.