Accessible Travel with Caledonian Sleeper

Our Accessible Rooms on our new trains offer a complete Sleeper experience while giving guests peace of mind as they journey between London and Scotland.

Accessibility is embedded in everything we do, with our new Accessible Rooms created to give you peace of mind while ensuring a complete Caledonian Sleeper experience. Comfort is assured, with our accessible rooms boasting a premium mattress from Glencraft – holders of a Royal Warrant. That means you can sleep like a King or Queen, as Glencraft’s luxurious mattresses have been serving the Royal Family for four generations.

We have worked closely with experts from The Shaw Trust to ensure that we’ve maximised our offering, not only in the accessible rooms but throughout the train.

With a range of accessible accommodation, we are committed to ensuring our accessible guests have the space they need to travel comfortably and safely between London and Scotland. On most services, our accessible double room has direct wheelchair access to the Club Car through a wheelchair accessible connection between coaches, and the Club Car also has dedicated wheelchair space. This direct access is only unavailable on our London Euston-Fort William service in each direction, due to our train formation when this service shares a Club Car with our Aberdeen service.  Guests in our twin accessible rooms can order from our extensive room service menu.

We also have a dedicated wheelchair space in our Seated Coach on our new trains. If you have accessibility needs and book into our Seated Coach, we will reserve this space, and the nearest Comfort Seat, for the duration of your journey with us. Guests in our Seated Coach can order from a dedicated food and drink menu and are served at their seat.

The rooms themselves are spacious and wheelchair friendly, with two alarms installed to ensure maximum peace of mind and a lower sink and larger table than in other rooms. Immediately outside each room is an accessible toilet, allowing you to freshen up with ease.

Whether you are travelling yourself or with a friend or partner, you will be able to take full control of the room. A thermostat allows you to control the temperature – ideal on wintry nights or when the sun shines in the summer – while a dimmer means you can also find your ideal lighting level.

You can choose between the Accessible Classic Double, which comes with a double bed, the Accessible Classic Twin, which features two single (bunk) beds, or the dedicated wheelchair space in our Seated Coach.

Our Accessible Rooms offer:

  • Double bed or two single bunk beds
  • Luxury handcrafted Glencraft mattresses
  • In-room lowered sink
  • Large floor space to accommodate wheelchair turning points
  • Two emergency alarms
  • Station assistance
  • Complimentary sleep pack including Scottish toiletries
  • Multiple charging points for small devices*
  • Secure keycard entry system
  • In-room temperature and dimmer controls for lighting
  • Room service available
  • In-room table
  • Priority access to Club Car, with accessible tables available
  • Station Guest Lounge access with accessible showers at selected stations
  • Free WiFi access

 

Accessible Facilities, Station Lounges and the Access Map

We are determined to enhance our offering to accessible users, which is why we have built accessible shower facilities at our new station lounges in Inverness, Dundee, Fort William, Leuchars, Perth and Stirling, in addition to those already provided by operators of other stations.

All of our trains have accessible accommodation, but unfortunately not all of the stations we serve are fully accessible.

The interactive Access Map allows you to view all stations across Britain and identify whether they are accessible. Details include whether stations have step free or partial step free access and what facilities are available at each station, including accessible toilets and changing places.

Wheelchairs and Mobility Scooters

We can take wheelchairs and mobility scooters no bigger than 70cm wide and 120cm long, with a combined weight of guest and luggage of not more than 300kg, in all our accessible rooms. You must be able to get in and out of your wheelchair/scooter unaided or have a travelling companion to help you. We are not able to offer charging facilities for electric wheelchairs or accept sleep apnea machines on board our services.

Service Animals

Guests are welcome to travel with their service animals free of charge, but please let us know in advance by contacting the Guest Service Centre. Guests with a service animal who wish to travel in the seated coach will be upgraded to a room, free of charge, subject to availability.

Passenger Assist

We are fully committed to Passenger Assist, the nationwide system for booking travel assistance. Passenger Assist allows you to book assistance when travelling on the National Rail Network.

Passenger Assistance can be booked up to 12 weeks before travel, and at the latest 3pm on the day of travel. This ensures that we are able to make the necessary arrangements to help you on and off the train.

Passenger Assistance can booked by completing this booking form or calling our Guest Service Centre.

Book your accessible room

To book an accessible room, you can do this online by booking a Classic Room and then telephoning our Guest Service Centre to request your booking be allocated to an Accessible Room. Alternatively, our Guest Service Centre team can do the full booking on your behalf over the phone.

Please note that we have a limited number of accessible rooms and they may not always be available.

Our Guest Service Centre Ambassadors will be on hand to help you between Monday to Friday 08.30 to 20.30, Saturday 08.30 to 15.30 Sunday 15.30 to 20.30

Text Relay Service

If you are hard of hearing you can contact us through the RNID’s Text Relay service. Text Relay, or Next Generation Text (NGT), is a service run by the Royal National Institute for the Deaf (RNID) and funded by BT using textphones and RNID Text Relay Assistants. It helps deaf, deaf-blind, hard of hearing and speech-impaired people make and receive calls to and from hearing people.

How you use NGT depends on what you need it for. To help keep it simple, the service has been split into four sections to match individual’s needs.

  • Type & Read is best if you can’t hear and don’t use your voice
  • Speak & Read should be used if you can’t hear but do use your voice
  • Type & Hear will be most useful if you can hear but don’t use your voice
  • Speak & Hear works best if you can hear and want to speak to someone who uses NGT

To call our Guest Service Centre via a a textphone dial 1 800 103 300 600 500 and Text Relay Direct will connect a Text Relay Assistant into the call if needed. No pause is needed between ‘18001’ and the phone number, it is treated as one complete phone number and can be stored as a single number in the phone’s memory.

If you would like us to call you back on your textphone, please advise us that you use a textphone and we will use the Text Relay Service when we call you.

To find out more about the RNID’s Text Relay and the Next Generation Text (NGT) service, including using the app on your device, please visit the website here.

Railcards

There are many National Railcards which you may qualify for and they represent an excellent way to save on your Caledonian Sleeper rail travel. However, different Railcards have different eligibility criteria, so you’ll have to check whether you qualify before you apply. If you meet the conditions, you may be eligible for a Disabled Persons Railcard, entitling you and your carer to a third off most rail travel.

If you qualify for a Railcard discount, the same discounts will apply when booking our Accessible Rooms.

Please visit our dedicated Tickets page under the Railcards tab for further information on what Railcards we accept.

*Please note, we are not able to offer charging facilities for electric wheelchairs or accept sleep apnea machines on board our services.