Ticket to a magical journey

Book your accessible room and seat

Our accessible rooms and wheelchair  space can be booked through our website directly or by calling our Guest Service Centre. When booking on the website, please enter the maximum of two adults.

Our Guest Service Centre Ambassadors will be on hand to help you between Monday to Friday 0900  to 17.30, Saturday 08.30 to 15.30 Sunday 12:00 to 20.30.

Text Relay Service

If you are hard of hearing you can contact us through the RNID’s Text Relay service. Text Relay, or Next Generation Text (NGT), is a service run by the Royal National Institute for the Deaf (RNID) and funded by BT using textphones and RNID Text Relay Assistants. It helps deaf, deaf-blind, hard of hearing and speech-impaired people make and receive calls to and from hearing people.

How you use NGT depends on what you need it for. To help keep it simple, the service has been split into four sections to match individual’s needs.

• Type & Read is best if you can’t hear and don’t use your voice
• Speak & Read should be used if you can’t hear but do use your voice
• Type & Hear will be most useful if you can hear but don’t use your voice
• Speak & Hear works best if you can hear and want to speak to someone who uses NGT

To call our Guest Service Centre via a  textphone dial 1 800 103 300 600 500 and Text Relay Direct will connect a Text Relay Assistant into the call if needed. No pause is needed between ‘18001’ and the phone number, it is treated as one complete phone number and can be stored as a single number in the phone’s memory.

If you would like us to call you back on your textphone, please advise us that you use a textphone and we will use the Text Relay Service when we call you.

To find out more about the RNID’s Text Relay and the Next Generation Text (NGT) service, including using the app on your device, please visit the website here.

Our Accessible Rooms offer a complete Sleeper experience while giving guests peace of mind as they journey between London and Scotland.

Accessibility is embedded in everything we do, with our new Accessible Rooms created to give you peace of mind while ensuring a complete Caledonian Sleeper experience. Comfort is assured, with our accessible rooms boasting a premium mattress from Glencraft – holders of a Royal Warrant. That means you can sleep like a King or Queen, as Glencraft’s luxurious mattresses have been serving the Royal Family for four generations.

We have worked closely with experts to ensure that we’ve maximised our offering, not only in the accessible rooms but throughout the train.

With a range of accessible accommodation, we are committed to ensuring our accessible guests have the space they need to travel comfortably and safely between London and Scotland.

The rooms themselves are spacious and wheelchair friendly, with two alarms installed to ensure maximum peace of mind and a lower sink and larger table than in other rooms. Immediately outside each room is an accessible toilet.

You can choose between the Accessible Classic Double, which comes with a double bed, the Accessible Classic Twin, which features two single (bunk) beds, or the dedicated wheelchair space in our Seated Coach.

Our Accessible Rooms offer:

• Double bed or two single bunk beds (if you require the top bunk to be stowed away, please contact our Guest Service Centre no later the before the day of travel)

• Luxury handcrafted Glencraft mattresses

• In-room lowered sink

• Large floor space to accommodate wheelchair turning points

• Two emergency alarms

• Complimentary sleep pack

• Multiple charging points for small devices*

• Secure keycard entry system

• In-room temperature and dimmer controls for lighting

• Room service available

• In-room table

• Priority access to Club Car, with accessible tables available

• Station Guest Lounge access with accessible showers at selected stations

• Free WiFi access

*Please note, we are not able to offer charging facilities for powered wheelchairs or accept CPAP/BPAP machines, ventilators and other medical equipment on board our services.

Our Seated Coach Wheelchair Space:

• Complimentary seat in addition to wheelchair space

• USB charging port and plug socket

• Station Guest Lounge access with accessible showers at selected stations

• Free WiFi access

• Accessible toilet in seated coach

• At seat service for food and beverage

• Complimentary sleep kit

• Secure overhead storage

Club Car

On most services, our accessible double room has direct wheelchair access to the Club Car through a wheelchair accessible connection between coaches, and the Club Car also has a dedicated wheelchair space.

Guests in our Accessible Twin Rooms can order from the extensive room service menu as the Accessible Twin Room does not have direct access to the Club Car for wheelchairs.

Club Car – Fort William Routes 

On our London to Fort William route wheelchair users in an Accessible Twin Room can enjoy an evening meal from our room service menu and breakfast in the Club Car.

On our Fort William to London route, wheelchair users in our Accessible Twin rooms can enjoy an evening meal in the Club Car and breakfast served to their room only.

This is due to our train formation, as this service shares a Club Car with our Aberdeen service to/ from Edinburgh to London

Guests who are booked into our Accessible Double Room will not have access to our Club Car but can order from our room service menu.

Club Car – Glasgow Routes

Our Glasgow services have two accessible coaches. Coach J is located next to the Club Car and Coach P is located at the end of the train and has no access to the Club Car.

Charging Facilities

Due to limited power capacity we are not able to offer charging facilities for powered wheelchairs or CPAP/BPAP machines, ventilators and other medical equipment on board our services. We accept self powered devices but cannot offer charging facilities.

Station Lounges and the Access Map

We are determined to enhance our offering to accessible users, which is why we have built accessible shower facilities at our new station lounges in Inverness, Dundee, Fort William, Leuchars, Perth and Stirling, in addition to those already provided by operators of other stations.

All of our trains have accessible accommodation, but unfortunately not all of the stations we serve are fully accessible.

The interactive Access Map allows you to view all stations across Britain and identify whether they are accessible. Details include whether stations have step free or partial step free access and what facilities are available at each station, including accessible toilets and changing places.

Wheelchairs and Mobility Scooters

We can take wheelchairs and mobility scooters no bigger than 70cm wide and 120cm long, with a combined weight of guest and luggage of not more than 300kg, in all our accessible rooms. We cannot offer assistance transferring guests in wheelchairs into their bed and/or the toilet.

Service Animals

Guests are welcome to travel with their service animals free of charge. Guests with a service animal who wish to travel in the seated coach will be upgraded to a room, free of charge, subject to availability. Please contact the Guest Service Centre at time of booking if a complimentary upgrade is required.

Passenger Assistance

We are fully committed to Passenger Assistance, the nationwide system for booking travel assistance. Passenger Assistance allows you to book assistance when travelling on the National Rail Network, for a helping hand around the station, to boarding a train or arranging a ramp.

Through Passenger Assistance, we can arrange for someone to:

• meet you at the station entrance or meeting point within the station

• help you navigate around the station and accompany you to your train

• help you on and off the service

• provide a ramp on and off your train – please be aware that ramps can only be used in the seated coach and coach J except for Glasgow trains where the ramps are available in coaches J and P.

• meet you from your train and take you to your next train or the exit

• carry your bag (up to three items of luggage as per the National Rail Conditions of Travel

Passenger Assistance can be booked up to 12 weeks before travel, and up to 2 hours on the same of day of travel the day before the service you are travelling on departs from the originating station. This ensures that we are able to make the necessary arrangements to help you on and off the train.

If your journey involves another train operator and we need them to confirm part of your journey, it might depend on their opening hours to enable us to confirm.  If this is the case, we will contact you to discuss your journey options, including how you might want to undertake your journey.

You can download the Passenger Assistance App for iOS or Android here.

Passenger Assistance can also be booked by completing our contact form and selecting Passenger Assistance in Enquiry subject  or by calling our Guest Service Centre on our Freephone Accessible Travel & Passenger Assistance number 0800 904 7267.

If booking Passenger Assistance using the contact us form, please allow 48 hours for a response.

If the station that you booked to/ from is not accessible our guest service centre will contact you and discus alternative travel options.

Railcards

There are many National Railcards which you may qualify for and they represent an excellent way to save on your Caledonian Sleeper rail travel. However, different Railcards have different eligibility criteria, so you’ll have to check whether you qualify before you apply. If you meet the conditions, you may be eligible for a Senior Railcard, entitling you to up to 1/3 off a wide range of rail tickets, or a Disabled Persons Railcard, entitling you and your companion to a third off most rail travel.

If you qualify for a Railcard discount, the same discounts will apply when booking our Accessible Rooms.

Please visit our dedicated tickets page under the Railcards tab for further information on what Railcards we accept.